Plusnet

Plusnet Outage Report in Folkestone, Kent, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Folkestone, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Folkestone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Folkestone, Kent, England 12/15/2025 18:05

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Folkestone, England

Latest outage, problems and issue reports in Folkestone and nearby locations:

  • BillfoxUk Bill Fox (@BillfoxUk) reported from Lydd, England

    @Plusnet @plusnethelp disappointed with the continued poor speeds for our broadband, its tough enough at the minute for #SmallBusinesse to survive without these problems adding to the stress levels. I only want the speeds that you are contracted to provide.

  • chewmatt71 Matt Allan (@chewmatt71) reported from Folkestone, England

    @SoosBrooker @Plusnet @plusnethelp Tell me what the problem is as I am due to change broadband. Have they rectified your issue Sue?

  • pinkfairy79 Emma Dixon RRR x (@pinkfairy79) reported from Dover, England

    @leebarton2317 @virginmedia @Plusnet @bt_uk @SkyHelpTeam Well that's crap 🤪

  • Riphilli53 Richard Phillips (@Riphilli53) reported from Deal, England

    @Plusnet my broadband goes up and down more times than a yo-yo what is going on ! And yes I called CS help but gave up after 20 mins

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • CrowMcMinn ChrissyCrow (@CrowMcMinn) reported

    @Plusnet hi plusnet. Tried and tried and tired to contact you. Internet is down can you please help

  • katheri57095012 Nature Geek 💙☎️💛🇺🇦💙 (@katheri57095012) reported

    @kazzaloveslife Plusnet. I had some issues initially but they sent replacement within 24 hours. Customer Services were great too. Not too expensive and I have good signal despite living semi rurally.

  • DKKINGDOM_ DKKINGDOM (@DKKINGDOM_) reported

    Being on hold for nearly half an hour is my favourite thing about @Plusnet customer services

  • CrowMcMinn ChrissyCrow (@CrowMcMinn) reported

    @Plusnet hi plusnet. I have tried to report my broadband is not working for 3 days and I can't get a response. I need Internet for work.

  • ToptotailJulia Julia- Top to Tail (@ToptotailJulia) reported

    @Plusnet I cannot get through today your customer service says doesn't recognise number, my billing has been incorrect for a while & am trying to get it sorted

  • CSFmith Catherine Fox-Smith (@CSFmith) reported

    @Plusnet we're having issues with our broadband connection. Is there a known problem in the Banbury area?

  • joshy_bish Josh (@joshy_bish) reported

    @Plusnet my partner has been on the phone and your customer service people have hanged up twice! Appalling!!

  • howlieT a box full of owls (@howlieT) reported

    @Plusnet hi! I didn’t get a customer survey but I just wanted to say I spoke to Adam from customer retention on Wednesday and he was really helpful if you’re able to pass that on :)

  • mrbrady72 Ken Adams ⛰️ (@mrbrady72) reported from Dalham, England

    Just had my first post increase bill from the shysters who are @Plusnet - bill up by £6 a month for exactly the same service. If I could leave without penalty, I would - but their disingenuous business practices won’t allow this. #robbed

  • AlRudaini_Lulu Louise Al-Rudaini (@AlRudaini_Lulu) reported

    @Plusnet They really are incredibly helpful and patient. I am not surprised at their award-winning customer service