Plusnet Outage Report in Folkestone, Kent, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Folkestone, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Folkestone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 13: Problems at Plusnet
Plusnet is having issues since 05:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (70%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (5%)
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Phone (2%)
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TV (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Folkestone, England
Latest outage, problems and issue reports in Folkestone and nearby locations:
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Richard Phillips
(@Riphilli53) reported
from
Deal, England
@Plusnet my broadband goes up and down more times than a yo-yo what is going on ! And yes I called CS help but gave up after 20 mins
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Emma Dixon RRR x
(@pinkfairy79) reported
from
Dover, England
@leebarton2317 @virginmedia @Plusnet @bt_uk @SkyHelpTeam Well that's crap 🤪
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Bill Fox
(@BillfoxUk) reported
from
Lydd, England
@Plusnet @plusnethelp disappointed with the continued poor speeds for our broadband, its tough enough at the minute for #SmallBusinesse to survive without these problems adding to the stress levels. I only want the speeds that you are contracted to provide.
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Matt Allan
(@chewmatt71) reported
from
Folkestone, England
@SoosBrooker @Plusnet @plusnethelp Tell me what the problem is as I am due to change broadband. Have they rectified your issue Sue?
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Uresh Perera (UP)
(@UreshP) reported
@letsplayftse Most fiber providers use BT's Openreach network, including BT itself, Sky, TalkTalk, Plusnet, and EE. So eventual control lies with BT.
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Lora Morle
(@lora_morle) reported
@Plusnet So you 'sorted' my issue...I actually still have the cheque you sent for my 'inconvenience' (your poor customer service). Please explain to me why I am now being questioned by 'arvato' about an outstanding debt?
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🌱Carrie Purdom🏍🏉👩🔬🦠🧙♀️🥋🦔🦊
(@CarriePurdom) reported
@ibikehorsham PlusNet because we needed a fixed IP address. None of the other providers could guarantee us a fixed IP address, and this caused issues for accessing his work thingy wotsit doo-dah.
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Mike Sharp
(@mikeasharp) reported
@Plusnet on hold to your business support line for 23 minutes and no one has answered yet. is it something to do with me dialling the business number followed by the number saying I want to leave? I go to the back of the queue?
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Josie O. Pearse
(@jojowasawoman) reported
@Plusnet where has the support account gone?The help section of the website still relies on it?
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RokChik67
(@HotPot32052191) reported
@_Brian_Hunter @Plusnet Come on Plusnet get your act together. Don't you think she has gone through enough? We would never have gone with you if we had known this would happen 🤨
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mike kershaw
(@Kershmusiccom) reported
@plusnethelp It’s ok. We are leaving Plusnet. Just terrible
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Hi! It's me!
(@RD888Subtitle) reported
@plusnethelp Hi do Plusnet send out replacement routers? Broadband is running slow and I think I may need a replacement router as phone dial tone is fine
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AimForFire
(@aimforfire) reported
@plusnethelp Very poor customer service. Your broadband service has been repeatedly dropping and we have been unable to resolve this. We have been bounced back and forth between openreach and plusnet about this with no improvement.
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Charlotte McCormack
(@FarleyMcCormack) reported
@plusnethelp been having issues with internet connectivity in NR14 all day today. Packets keep dropping at the 3rd hop within the Plusnet network. When will this be resolved?