Plusnet outages and service status in Essex, England

Problems in the last 24 hours in Essex, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Essex, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Plusnet Issues Reports Near Essex, England

Latest outage, problems and issue reports in Essex and nearby locations:

• 
  denise salman (@deniseessex) reported 13 minutes ago from Chelmsford, England

  @plusnethelp having problem with broadband setup. new customer as of 26 March. should have been up & running today, seamlessly. Plusnet hub has blue light but no broadband. Not impressed. Previous provider, Daisy working 100% on Wednesday. Please DM ASAP, order no: 0-3905409.

• 
  Ryan (@_RyanLegg) reported 25 minutes ago from Halstead, England

  @plusnethelp - Hi Plusnet, I’ve been advised by another provider, I am interested in moving to, that my line shows I am already a customer of theirs but I’m a customer of yours. They believe that you guys need to review why it’s showing I’m with multiple providers, can you help.

• 
  The Exterminator Pest Control (@theexterminato9) reported 35 minutes ago from Chelmsford, England

  @Plusnet Another day and another evening of useless so called fibre b/b. When can we leave this poor excuse of a service to a decent one

• 
  Billy Hudson (@Billyhudson11) reported 43 minutes ago from Tollesbury, England

  @Plusnet Broadband has been down now for well over 24 hours…

• 
  The Exterminator Pest Control (@theexterminato9) reported 56 minutes ago from Chelmsford, England

  @Plusnet why is the Internet speed shocking, been bad for a few days. And no nothing has changed inside the property

• 
  Brian O'Keefe (@rider45) reported 58 minutes ago from Great Baddow, England

  @K_Katastrophe @DebbieFletcher @bt_uk Plusnet is separate from BT but owned by them, I think you’ll find with the big companies that customer service is poor, especially now with many call centres cut back, I’ve been with BT broadband since 2001 not let me down thus far.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Prof Neil Martin (@ThatNeilMartin) reported 7 minutes ago

  Hey @Plusnet , you bandits. You fail to inform me clearly that I'm out of contract, then whack my bill up by 100% while then offering me one that is 100% less. Why not offer the latter in the first place? Vile shower @Ofcom @WhichUK Oh, and your emails are dead donotreply ones.

• 
  Bri 💙 (@OriginalBigBri) reported 9 minutes ago

  @Plusnet This is the 21st century! I don't want to go through a bunch of phone menus that don't even have the option I need, to then be told the wait time is over 20 minutes, just to open a support ticket. Why can't I just login and create a support request ?

• 
  Tanya Ho (@tho78450) reported 13 minutes ago

  @gary_mutimer @EE Total con. What's the use of being hassled by Plusnet to move to fibre broadband and getting a copper speed. Rank customer service. After five calls (three of which the call was cut) the adviser refuses to repeat their name and eventually tells me "complain online" HOW???

• 
  ǝǝqspǝǝl 🇬🇧⚛️⚡️💡 (@leedsbee) reported 13 minutes ago

  @Benleo Never been a customer of theirs but It’s probably a very close tie between them, BT, Three, EE & Plusnet. The needs of the customer are totally irrelevant

• 
  Jack (@Jacksxson) reported 13 minutes ago

  @DuncanLindsay 10 years ago at Plusnet someone screamed at me & used derogatory terms because her account was under Mrs (she’d given the info for the creation) when she was apparently a Lady. I literally just laughed, took the headset off & walked off the floor. Didn’t even hang up.

• 
  Lynx Floosie FiJ 🇺🇦 🇮🇱🎗 (@feeflefifski) reported 18 minutes ago

  Hi @EE, you moved me from being a @Plusnet broadband customer to you today. The new router is up and running but what should I do with the old router and power cable?

• 
  Kevan Rollinson (@rollinson_kevan) reported 21 minutes ago

  @Plusnet Have you tried ringing your customer service team and being put on hold for over 30 minutes before eventually giving in

• 
  COYS CORNER PODCAST (@TOTTENHAM6191) reported 23 minutes ago

  @Plusnet This has happened for far too long and always below promised speeds. I'd like too visit whether I can exit my contract as the service has been appalling

• 
  peztyke (@peztyke) reported 25 minutes ago

  @JoshCF_ Just switch if the retention team dont offer new customer price. But bear in mind virgin, brsk and a few other companies require a new drill through in the property because they don't use the same fibre line. Plusnet use the same line and bt so it would just be a ont change.

• 
  Emma Constantine 💙 (@ConstantineEmma) reported 27 minutes ago

  @Plusnet please can you help-we have been in contact with you numerous times without a resolution over an issue with our switch to you from Virgin media-Virgin are saying we owe them hundreds of pounds which we don’t as we had switched to you.