Plusnet Outage in East Horsley, Surrey, England

@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know

Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?

Plusnet went down exactly at midnight... :/

@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.

Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service

Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet

PLUSNET will NOT do you proud. No WiFi no technical support. Recommend don’t join. Planning to quit after 20 years

@Plusnet Just crap customer service

@erindipper Friends tell me Virgin are nothing but trouble lately. I've been with Plusnet for 5+ years now & never had a seconds bother, they've been brilliant. And you get to chat to genuine Yorkshire folk when you call them too (genuine plus point for this yorkshire lass). Avoid BT!

@jayrayner1 @virginmedia Over priced and rubish company! Whats the point in paying that silly high premium if their service is bad and then no one to help fix it. You are better off with talktalk or plusnet - decent service and it wont cost you and arm and a leg.

One of THE most stressful things is the internet. Why is it that when Plusnet have a problem with my internet it is me who spends hours on te phone and they still don't know what is wrong....😠😟

@erindipper we've just gone with plusnet! got a decent price and good speeds :) avoided virgin but just bcos had a nightmare trying to get in touch w customer services when something went wrong - but that was for mobile

@Plusnet help My broadbands speed and reliability has been pants now for 2 months. Please sort ASAP

@Plusnet Just got off the phone with someone called Lee from your customer support and I actually...enjoyed the call? With a utilities provider? And he was really helpful? And now I'm the kind of person who tweets their broadband provider to say thank you?? I'm in shock. Thanks!

@Plusnet Are you aware that your member area on your website doesnt work?

@plusnethelp @plusnet I’ve not had a single reply to my DM or tweets, what gives? Bad service :(