Plusnet outages and service status in Denbigh, Wales

Problems in the last 24 hours in Denbigh, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Denbigh, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Plusnet Issues Reports Near Denbigh, Wales

Latest outage, problems and issue reports in Denbigh and nearby locations:

• 
  David Edwards (@davedpg) reported 29 minutes ago from Caerwys, Wales

  @davedpg: Absolutely crap service from @plusnet today. Not getting full speeds and constant drop outs

• 
  Libby McClelland (@LibbyMc1988) reported 37 minutes ago from Prestatyn, Wales

  @Plusnet Are you having issues today? My router is constantly turning orange and dropping wi-fi

• 
  TheMiniTour 💙 (@theminitour) reported 41 minutes ago from Mold, Wales

  I logged a call about our internet dropping out with @Plusnet at 9am. By lunchtime the @WeAreOpenreach guy had found the fault, stripped and replaced the wires and sockets and solved the issue. Great service from both companies 👍🏻👍🏻👍🏻

• 
  steven white (@thatboygwyn) reported 41 minutes ago from Ruthin, Wales

  @Plusnet my dad got a sim from you guys a month or so ago but the reception is nonexistent, no 4g or WiFi calling and he’s barely able to use his phone. How do we cancel the contract?

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  🇰🇪 (@MrLewisVuitton) reported 2 minutes ago

  @NtantuNow @virginmedia Switch to @Plusnet . Haven’t had a single outage in 2 years sine watching. With Virgin it happened twice in 6 months of joining lol

• 
  Rob Shelley (@ITVRobShelley) reported 3 minutes ago

  @Plusnet Hello! Because of your former great service, I called to stay with yourselves not switch to EE. Whilst Tamsin and David who took my call were lovely - and v good at their jobs - sadly the whole call, incl hold time, took just under half an hour - that's bang out of order

• 
  Oli Wright (@falo209) reported 3 minutes ago

  @Danjsalt @SkyUK Their support got worse and worse over my last few years with them, and navigating their awful site or trying to contact a human is soul destroying. Honestly, find anyone else. Plusnet were a breath of fresh air by comparison.

• 
  Louislou🧓🏉 (@BrantLesley) reported 5 minutes ago

  @esp8687 Both of my children recommended Sky when my Plusnet (BT in disguise) ended and they were trying to force me to go to EE because we are only part fibre and Plusnet don't do it anymore. I anticipated issues but it was a totally smooth and easy

• 
  Ann Jones (@littlehaven2014) reported 6 minutes ago

  @Plusnet Hi I have received a request to return my broadband router. I am no longer a customer. I have followed the instructions to print a return label. Though I don't have a printer. I would love to return the router to be recycled. Please advise.

• 
  Not Now Dave (@not_now_dave) reported 8 minutes ago

  My broadband service is up soon and was possibly looking at leaving my current provider. Now @bt_uk, @EE and @Plusnet have now added a setup fees they can do one

• 
  Kirsty@Quarriers (@Kirstyelsevfit) reported 11 minutes ago

  Absolutely ridiculous, actually non existent service from Plusnet. They pride themselves on their customer service but they cant provide the actual wifi service! Dont have any solutions and are only friendly when they can solve the problem.

• 
  exe | @terminate (@terminate) reported 12 minutes ago

  Dear Data Protection Officer, (or forward too within 30 days to respond) I am writing to make a subject access request under Article 15 of the UK GDPR and the Data Protection Act 2018. SPECIFICALLY REGARDING EE CONTRACTING AND PARTNERSHIP I request a copy of all personal data you hold about me, covering the entire period I have been your customer. In particular, please include: 1. My account records and account history, including all changes made to my account details, security settings, or registered devices, and the dates of those changes; 2. Records of any SIM changes, SIM swaps, number ports, or new devices added to my account, with dates; 3. Records of any logins or access to my online account, including dates and, where held, locations or IP addresses; 4. My billing records and itemised call/text/data metadata (numbers contacted, dates, durations, data usage) — I am not requesting the content of communications; 5. Records of my contact with your customer services, including notes, call recordings, and webchat or message transcripts; 6. The recipients or categories of recipients to whom my personal data has been disclosed, identified by name where possible, including any third-party contractors, processors, or other organisations, and any recipients outside the United Kingdom, together with the safeguards relied on for any international transfer; 7. The purposes and lawful basis for your processing, and your retention periods. 8. Terms of service updates for me and my account if any or legal binding, the dates they were changed and what specifically was changed on these dates regarding my account or my legal rights 9. PARTNERS AND CONTRACTORS SPECIFICALLY NAMED AND SHARED WITH EE/BT/PLUSNET

• 
  Victoria Unprincipled (@duchess2390) reported 18 minutes ago

  @Plusnet hello I just tried to use your bereavement service. It's truly awful, so I've given up and am just going to cancel the dd.

• 
  Daren (@DazzaBoro) reported 20 minutes ago

  @Plusnet Your 900mbps is a joke. Wish I had never left @zeninternet . I was on 57mbps service with them and it was faster than your new service we have opted in too. How can this be? To be fobbed of with you should use a cable to connect is very poor.