Plusnet

Plusnet Outage Report in Carmarthenshire, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Carmarthenshire, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Carmarthenshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Carmarthenshire, Wales 01/23/2026 12:15

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Carmarthenshire, Wales

Latest outage, problems and issue reports in Carmarthenshire and nearby locations:

  • swiftysw Simon Williams (@swiftysw) reported from Llanelli, Wales

    @Plusnet anyone to help with an upgrade??..

  • laurakwales LauraKE (@laurakwales) reported from Ferryside, Wales

    @Plusnet @plusnethelp broadband meant to go live on 18th. I don't mind that there's an issue what I do mind is that you can't be bothered to give me any updates. I have spent almost 4 hours in telephone queues trying to get answers from you - regretting the transfer already :(

  • annwylid Catrin Madge (@annwylid) reported from Cwmamman, Wales

    @Plusnet I am having problems this morning with the Internet . The blue line is lit on the router but I can not connect to the Internet. What can I do ?

  • CarlHolding87 𝖢𝖺𝗋𝗅 𝖧𝗈𝗅𝖽𝗂𝗇𝗀 (@CarlHolding87) reported from Carmarthenshire, Wales

    @gib_paul 🤣🤣 its plusnet really but john lewis give far better service ..

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Cousins155 Bev (@Cousins155) reported

    @Plusnet @Plusnet @plusnethelp Seems I have to go public to get any help. Your service is so bad - both customer and wifi service - that an email is going off to ombudsman tonight.

  • Cousins155 Bev (@Cousins155) reported

    @BlackSheep0911 @Plusnet Same here! My monthly contract is increasing from the end of the month, any chance anybody out there to get a online petition to force these theives 2 start playing ball. If not why don't we all get together & cancel direct debits as the only language they understand is MONEY!

  • danbodyprime DAN PRICE 🌴 (@danbodyprime) reported

    @Plusnet Hi, guys! I sent you a message about an hour ago about my mum’s new connection. Could someone please come back to me to help finalise the setup?

  • Tom_Brown_96 Tom 🏴󠁧󠁢󠁥󠁮󠁧󠁿 🦁 (@Tom_Brown_96) reported

    @Plusnet @plusnethelp my router has been unable to find broadband for a while now but your phone line is closed and your online troubleshooting questionnaire requires me to test a landline that I do not have - any help?

  • zoeannsmithh Z O E🌻 (@zoeannsmithh) reported

    @BIGGANorthReg @TalkTalk @Plusnet It’s absolutely shocking. Their service is awful!

  • zoeannsmithh Z O E🌻 (@zoeannsmithh) reported

    @BIGGANorthReg @TalkTalk @Plusnet I did however have a conversation on their chat earlier to make a complaint because their system is a shambles. Conveniently though, I asked for a copy of the transcript to be emailed as it confirmed a resolution to my complaint and I’m yet to receive it 🙄

  • huskadoodledoo tigerman mags (@huskadoodledoo) reported

    @Plusnet Wouldn’t be leaving if everything was fine would we. We’re gonna be paying more on a new broadband contract. It would be@much easier to not have to change so obviously we have reason to want to cancel

  • Plusnet Plusnet (@Plusnet) reported

    We're back! Fire any Plusnet-related queries you have at us. We'll be here to help until 8pm. -Anoush

  • themightylich richard varley (@themightylich) reported

    @Plusnet This isnt the first time. Massively inconvenient, have you tried to tell a one year old and sick five year old why they can’t watch their tv? About time for decent compensation please and that you recognise the continued problems we have experienced

  • BeatLiturgist tim watson (@BeatLiturgist) reported

    And also that they've offered me as a goodwill gesture a months services free but to get his I have to basically say that this is a sufficient resolution to the problem, but clearly it isnt as @plusnet still owe me £458, and now are saying I'm missing payments.