Plusnet

Plusnet Outage Report in Carmarthenshire, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Carmarthenshire, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Carmarthenshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Carmarthenshire, Wales 12/08/2025 12:00

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Carmarthenshire, Wales

Latest outage, problems and issue reports in Carmarthenshire and nearby locations:

  • laurakwales LauraKE (@laurakwales) reported from Ferryside, Wales

    @Plusnet @plusnethelp broadband meant to go live on 18th. I don't mind that there's an issue what I do mind is that you can't be bothered to give me any updates. I have spent almost 4 hours in telephone queues trying to get answers from you - regretting the transfer already :(

  • swiftysw Simon Williams (@swiftysw) reported from Llanelli, Wales

    @Plusnet anyone to help with an upgrade??..

  • CarlHolding87 𝖢𝖺𝗋𝗅 𝖧𝗈𝗅𝖽𝗂𝗇𝗀 (@CarlHolding87) reported from Carmarthenshire, Wales

    @gib_paul 🤣🤣 its plusnet really but john lewis give far better service ..

  • annwylid Catrin Madge (@annwylid) reported from Cwmamman, Wales

    @Plusnet I am having problems this morning with the Internet . The blue line is lit on the router but I can not connect to the Internet. What can I do ?

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • me_and_flora Ash 💙 (@me_and_flora) reported

    @KintalineFarm @Plusnet To be honest, I don’t even know why this was required - the question of whether there are still issues in my area from Monday night should be a simple yes or no. Why do they need username? Can’t say I’m impressed. Other providers have been much quicker to respond to the outage.

  • me_and_flora Ash 💙 (@me_and_flora) reported

    @Plusnet Sorry but this was too late. I’ve been taken back home to deal with a different issue but it’s still down so I’m now being taken back to parents to work, which I’ll now be late for. I can’t give you the info you need without any documentation, so need to park this for now.

  • runfreesight gary smith (@runfreesight) reported

    @KintalineFarm @Plusnet For Broadband, they close at 20:00, all automated for what i needed so dont know why i could log the issue last night. Think its the same number for all their services, but could be wrong.

  • HoldenMadickie Holden (@HoldenMadickie) reported

    Nothing happens with plusnet customer support unless you are on the phone to them. Things I am told will happen, like being updated or contacted, don't happen.

  • JMaiStuart J'Mai Stuart (@JMaiStuart) reported

    @Plusnet trying to find the phone number for the Advocacy team who help support vulnerable customers. I had it about 18 months ago but can't find it now.

  • KintalineFarm Kintaline Farm (@KintalineFarm) reported

    @me_and_flora @Plusnet I have been a strong supporter of PN for years and years, never been let down as badly as now. I am thinking these messages are sent by AI chat bots

  • KintalineFarm Kintaline Farm (@KintalineFarm) reported

    @Plusnet @Steve26461190 How do I get any PN support here, have messaged for several hours today, getting ignored

  • KintalineFarm Kintaline Farm (@KintalineFarm) reported

    @runfreesight @Plusnet Been messaging all day. Got one response early afternoon, replied within 5 minutes, then nothing since. Clearly been people online, just ignored all please for help 😒

  • KintalineFarm Kintaline Farm (@KintalineFarm) reported

    @Plusnet @ChrisRyan61 Still new "support" messages, but nothing to my pleas for help on DM for last 24 hours

  • ChrisRyan61 Ollason (@ChrisRyan61) reported

    @Plusnet Thank you for your offer to help as much as possible but we have already had contact from other customer advisors who are also helping as much as possible with the outcome that NOTHING is being done and we have a further 2 week wait for another engineer visit (if they turn up).