Plusnet Outage in Bridgwater, Somerset, England

@Plusnet 7 days ago, we enabled call diversion. Not active, not working. Service unavailable. Support requested @OpenreachHelp apply settings again last Thursday 'you'll get an email'. Guess what. No email and this service is not jolly well available 4 days later.

@Plusnet 2 days ago, I tweeted @plusnethelp. No response. Your support chat is permanently unavailable and I am not prepared to waste another half hour of my life in a call queue (unless of course I can bill you my std hourly rate). Please provide an efficient contact method.

@Clairealou2 How to fix your internet problem 101. Plusnet. Although to be fair it could happen to any provider, I mean I’ve had zero dropouts in two years.

God @Plusnet get your **** together. Two days in a row now ive lost internet completely at like 1 or 2 am. 😠 customer support isnt available at all after hours and it keeps happening, as well as my service being slow. Dog **** company.

@Plusnet My internet has suddenly gone down - are there any network faults or planned outages in the Aberystwyth area that you're aware of?

@plusnethelp didn’t ever reply to any tweets or DMs. It’s been several days. Classy customer service there, @Plusnet 🙄

Hi @plusnethelp I sent you a DM a week ago and not had a single reply, pretty disappointed. Please help #plusnet

@Plusnet Hi im trying to watch bt sport on my phone but its saying too many live streams are being viewed but only 1 other is being viewed! Can you fix it asap please!! Pm me asap

@jlandpartners your broadband sucks! An hour on the phone with a useless tech! You really should be more careful with your brand. @Plusnet not doing you any favours. Shocking customer service

@Plusnet my internet has been down all day, as has my phone line. I received a call first thing this morning from open reach but were trying to contact a neighbour not me. I’ve done the whole switch off/on and even reset it, but nothing. I’m quarantined with a 2 year old - help!!

@davinamarieb @Memeulous But Plusnet is ****.....

@plusnethelp I have been a Plusnet customer for quite a few years now but since moving address in Nov 2018 I have had nothing but issue with the billing system...and it continues...bill meant to be issued 7th Oct...was issued today...system will not let me pay it!!

@plusnet 2/2 In 2 wks used 50 gb of mobile data. My monthly average is 2gb. supposed to be saving money moving from Virgin. We talk of being world leaders in fibre broadband? I don’t know what the issue is and when I will get broadband. Family trapped at home. thank you Plusnet.