Plusnet

Plusnet Outage Report in Braintree, Essex, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Braintree, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Braintree and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Braintree, Essex, England 09/20/2025 23:20

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (12%)

    Wi-fi (12%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. E-mail (7%)

    E-mail (7%)

  5. Phone (2%)

    Phone (2%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Braintree, England

Latest outage, problems and issue reports in Braintree and nearby locations:

  • rider45 Brian O'Keefe (@rider45) reported from Great Baddow, England

    @K_Katastrophe @DebbieFletcher @bt_uk Plusnet is separate from BT but owned by them, I think you’ll find with the big companies that customer service is poor, especially now with many call centres cut back, I’ve been with BT broadband since 2001 not let me down thus far.

  • deniseessex denise salman (@deniseessex) reported from Chelmsford, England

    @plusnethelp having problem with broadband setup. new customer as of 26 March. should have been up & running today, seamlessly. Plusnet hub has blue light but no broadband. Not impressed. Previous provider, Daisy working 100% on Wednesday. Please DM ASAP, order no: 0-3905409.

  • _RyanLegg Ryan (@_RyanLegg) reported from Halstead, England

    @plusnethelp - Hi Plusnet, I’ve been advised by another provider, I am interested in moving to, that my line shows I am already a customer of theirs but I’m a customer of yours. They believe that you guys need to review why it’s showing I’m with multiple providers, can you help.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • SamanthaRive Samantha Cox (@SamanthaRive) reported

    @Plusnet I can't sign in to mine or my son's mobile account - I've even just reset the password and it still won't let me in and has now locked the account - again. In the few months I've been a customer, I have not yet been able to sign in. Please advise. Samantha.

  • JennyBratty BrattyJennyDragon (@JennyBratty) reported

    @SouthsideTrekk1 @Plusnet Yeah,first time having an issue with them. Also moving to a benefits capped service (as they do not have it but BT do), so a cancellation charge of 186 is being levied as well.

  • Deirdre03224751 Deirdre Williams🏴󠁧󠁢󠁷󠁬󠁳󠁿🇬🇧 (@Deirdre03224751) reported from Bexhill-on-Sea, England

    @Plusnet Don't do it. You will lose your main phone which will become digital and won't work if there is a power cut. Very dangerous if you live in an area where you don't have a mobile signal.

  • LorraineCFC Lorraine ( LOL) (@LorraineCFC) reported

    @SeagullDC @Plusnet Damn cheek 😡

  • TarikAtakan1907 TarikAtakan #AliMaçalanIstifa (@TarikAtakan1907) reported

    @MaldenRosselle @mattfrei @EE Plusnet and EE are the same company ffs. EE are awful

  • k_m_thompson kelly (@k_m_thompson) reported

    Please @Plusnet stop sending me texts about posting a router back to you. I've never signed up to PlusNet ever!

  • cdyckhoff Clare Dyckhoff ✨ (@cdyckhoff) reported

    @Plusnet having ongoing internet issues which is making wfh impossible. Have sent you a DM but this is day 4 of no internet - can you advise please?

  • AnnaD1979 Anna D (@AnnaD1979) reported

    @Plusnet Shocking customer service - no common sense. Simple issues unresolved, even closing my non existent account is an issue. Please close my account, remove my details & leave me in peace - please

  • klharris30 😎Keith Harris😎 (@klharris30) reported

    @Plusnet I am having an ongoing issue where I am viewing emails on my iPhone but every time I try to read a new one I have to change between the normal PN network and the 5ghz each time for them to open. Any ideas or fixes please?

  • Plusnet Plusnet (@Plusnet) reported

    @GiddyPip I'm sorry to hear this. I can see the cause for the problems you are experiencing. This should be sorted out for you with a settings change i have submitted for you (SNR). This may take up to 4 hours . Please get back to us if the issue persists. Dylan Plusnet Sheffield.