Plusnet Outage in Bath, England

@Plusnet please help - no news on order placed and paid for on 26th August- unable to get through on Phones - 30 mins in Q before i gave up! Come on guys don’t let a Yorkshireman down.

@Plusnet @plusnethelp I ordered Broadband some two weeks ago and no updates! No router and no news - your customer service lines are overwhelmed so I can not talk to them- I have paid for the service yet no news. Please help.

@Plusnet your service is an ongoing letdown

@plusnethelp hi Plusnet, need your help urgently as my vulnerable parents (chemotherapy patient and deemed at high risk, needing to fully isolate) have significant issues with their WiFi. Since reporting issues this morning their WiFi has now stopped entirely and no phone line!!!

@PlusnetSupport @SeanWongUK @Plusnet Hi @SeanWongUK if you have a mo and could share the easy fix you were given by plusnet for this it would be greatly appreciated by two people working from home with no connection! Exactly the same issue as you.

@PlusnetSupport @Plusnet I've also DM'd for exactly the same issue - please send a fix. Two of us unable to work from home.

My 2 wishes for 2020 1) @Plusnet learn customer service and actually acknowledge a complaint 2) @WeAreOpenreach actually sort my broadband instead of giving a useless “update” every week 🙃🙃🙃

@GurpreetMudhar @MarkmaccaMc Sky, Talk Talk, Plusnet, Vodafone & literally 99% of all isp's use BT lines. I'm not being biased as a VM Network Engineer 😁, but you won't beat VM for speed. A WiFi extender is all that's needed. 👌

@MumsnetBath can anyone in Bath recommend internet provider Bath @BathEcho @bathlive as we have appalling service from @Plusnet

God @Plusnet get your **** together. Two days in a row now ive lost internet completely at like 1 or 2 am. 😠 customer support isnt available at all after hours and it keeps happening, as well as my service being slow. Dog **** company.

@Plusnet My internet has suddenly gone down - are there any network faults or planned outages in the Aberystwyth area that you're aware of?

@plusnethelp didn’t ever reply to any tweets or DMs. It’s been several days. Classy customer service there, @Plusnet 🙄

Hi @plusnethelp I sent you a DM a week ago and not had a single reply, pretty disappointed. Please help #plusnet

@Plusnet Hi im trying to watch bt sport on my phone but its saying too many live streams are being viewed but only 1 other is being viewed! Can you fix it asap please!! Pm me asap

@jlandpartners your broadband sucks! An hour on the phone with a useless tech! You really should be more careful with your brand. @Plusnet not doing you any favours. Shocking customer service

@Plusnet my internet has been down all day, as has my phone line. I received a call first thing this morning from open reach but were trying to contact a neighbour not me. I’ve done the whole switch off/on and even reset it, but nothing. I’m quarantined with a 2 year old - help!!

@davinamarieb @Memeulous But Plusnet is ****.....

@plusnethelp I have been a Plusnet customer for quite a few years now but since moving address in Nov 2018 I have had nothing but issue with the billing system...and it continues...bill meant to be issued 7th Oct...was issued today...system will not let me pay it!!

@plusnet 2/2 In 2 wks used 50 gb of mobile data. My monthly average is 2gb. supposed to be saving money moving from Virgin. We talk of being world leaders in fibre broadband? I don’t know what the issue is and when I will get broadband. Family trapped at home. thank you Plusnet.