Plusnet

Plusnet Outage Report in Kent, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Kent, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Kent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Kent, England 04/01/2026 10:00

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. E-mail (8%)

    E-mail (8%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Kent, England

The most recent Plusnet outage reports came from the following cities: Snodland.

Loading map, please wait...
City Problem Type Report Time
United KingdomSnodland TV
United KingdomMaidstone Total Blackout
United KingdomAshford E-mail
United KingdomCranbrook E-mail
United KingdomAshford Internet
United KingdomFaversham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Kent, England

Latest outage, problems and issue reports in Kent and nearby locations:

  • Neilwigg Neil Wigglesworth (He/Him) 💙 (@Neilwigg) reported from Kennington, England

    So @Plusnet is a bit rubbish isn’t it? Never had a broadband before that drops out every day, literally never and I’ve used Virgin, BT, EE, Sky and more over the years

  • jimjam_arch James Galpin (@jimjam_arch) reported from Ticehurst, England

    @wavyhall @plusnethelp @Plusnet I came from BT. Terrible service. Plusnet seemed better. They are now on the case, so i will report publicly if they deliver.

  • RrmetroldRose Rose Gold (@RrmetroldRose) reported from Ashford, England

    @Plusnet epic fail - just had an email confirming removal of features that I had't got - I'm so confused now.

  • RrmetroldRose Rose Gold (@RrmetroldRose) reported from Ashford, England

    @Plusnet I phoned help line - sorted. Automated e-mails were not very clear.

  • messalinahooper grace hooper (@messalinahooper) reported from Hurst Green, England

    @Plusnet @plusnethelp you pretend to be all down to earth but really you don't give a toss about your customers. I'm still waiting from last Friday for Internet. Don't appreciate being told to go buy an aerial to watch tv

  • Neilwigg Neil Wigglesworth (He/Him) 💙 (@Neilwigg) reported from Kennington, England

    @Plusnet I don’t have a phone, so #1 is out - the rest are super basic that of course I’ve checked, the service works, it just drops out for a few minutes, every day...

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • lilliebarron_ lilliex (@lilliebarron_) reported

    @merylspider @plusnethelp I went 2 weeks without internet when I signed up! Rang multiple times and got no help or had the phone put down. So I cancelled it now being charged £128 when I got no broadband whatsoever. Plusnet is a total scam

  • Broughton500 Matthew Broughton (@Broughton500) reported

    anyone else having plusnet internet problems?

  • philscowcroft Phil Scowcroft (@philscowcroft) reported

    @OurAsh1066 @Plusnet Is the hamster still turning in the wheel? Have you tried a knitting needle down the pipes to loosen a possible blockage?

  • JustinBaileyart 𝐉𝐮𝐬𝐭𝐢𝐧 𝐁𝐚𝐢𝐥𝐞𝐲 🎨 🖌️ 🌳 🐈‍⬛👽🌝🚲💙 (@JustinBaileyart) reported

    When we had dial-up, there were hundreds of different companies to choose from. Now with broadband it's been whittled down to about 5. Next it will be just BT if they overcharge other providers for connections via OpenReach. Already EE and Plusnet are BT owned. #r4today

  • walksmimi ElizaW (@walksmimi) reported

    @steve87540247 @Plusnet Might ask the Neighbours if they are down too. Cannot be just this house in the road!!

  • peteh678 Pete (@peteh678) reported

    @OurAsh1066 @Plusnet My plusnet still works, just tested for you 36.5 down and 9.5 up, ping response to Google 9ms. Maybe it's a local issue?

  • Capperisms Graham Capper (@Capperisms) reported

    @lizpusey @plusnethelp @Plusnet That's attrocious service. Might be worth talking to Money Saving Expert, or even You and Yours. They'll bump Plusnet into action and maybe reduce the chances of it happening again.

  • arbronsious Cidrufdiamond 🇬🇧🇵🇹🇮🇱 (@arbronsious) reported

    @OurAsh1066 @Plusnet I'm a new customer for two months now and the last two days has been iffy,had to re enter codes etc

  • OurAsh1066 Our Ash™️ 🇬🇧 (@OurAsh1066) reported

    @gordon_dudgeon @Plusnet It can't even do itself proud at the moment. Never mind anything else.

  • helensurridge32 Helen Surridge (@helensurridge32) reported

    @plusnethelp I need internet to do my NHS job. 9 working days without internet is really poor! Not how you keep loyal customers @plusnethelp @Plusnet