Plusnet Outage Report in Poole, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Poole, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Poole and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 20: Problems at Plusnet
Plusnet is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (65%)
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Wi-fi (15%)
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Total Blackout (11%)
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E-mail (5%)
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Phone (3%)
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TV (1%)
Live Outage Map Near Poole, England
The most recent Plusnet outage reports came from the following cities: Poole, Bournemouth and Wimborne Minster.
| City | Problem Type | Report Time |
|---|---|---|
 Poole |
Internet | |
| Bournemouth |
Internet | |
| Wimborne Minster |
Internet | |
| Wimborne Minster |
Total Blackout | |
| Christchurch |
Total Blackout | |
| Bournemouth |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Poole, England
Latest outage, problems and issue reports in Poole and nearby locations:
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Adrian Chapmanlaw
(@adechapmanlaw) reported
from
Bournemouth, England
Woop woop lunch time tomorrow all being well. Should have full fibre broadband courtesy of @CityFibre and @juicebroadband A bit nervous, plusnet FTTC has been incredibly reliable and "fast enough" more is better right? 200Mb up AND down for £10 a month less is hard to ignore!
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Dudley Freshwater
(@Le_Painter) reported
from
Christchurch, England
@plusnethelp Re: Question 207507773. Account: Bdrenaline You asked for confirmation if this matter was now closed. NO YOU CANNOT CLOSE THE ISSUE. WE STILL HAVE A MASSIVE COMPLAINT WITH PLUSNET AND EXPECT CONSIDERABLE COMPENSATION FOR THE INCONVENIENCE. please contact Me!!!
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Kal
(@GoonerKal) reported
from
Poole, England
@1burnm I think this is endemic within the service sector not isolated to BG. The last 10 days of mine have been taken up on phone calls and emails with Plusnet, Sky, ADT on several occasions with the promise of a call/email back. It’s absolutely rife. I hope BG come through for you.
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Kal
(@GoonerKal) reported
from
Ashley Cross, England
@Plusnet thought my connectivity issues the past weekend were on my end but I’m seeing that many customers are having issues with intermittent drop outs. This evening has been frustrating. Already previously logged under Q number 232950185.
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Amy
(@kittyhunt) reported
from
Poole, England
@plusnethelp 4 conversations over plusnet online chat with poor service and 5-15 minute pauses between each contact during a chat and 4 days with no decent internet... Very disappointed with @plusnethelp Will definitely be looking to change suppliers when the contract is up..
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Tim Marcus
(@TimMarcus76) reported
from
Swanage, England
@Plusnet no internet since 1am! What’s going on? Down detector reports multiple issues…
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Jane
(@darcy2010_jane) reported
@Plusnet please unrestrict my services there is a question still open and I am supposed to be receiving contact from yourselves with regarding ongoing issues. Not happy was assured this wouldn't happen.
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Plusnet
(@Plusnet) reported
@A20NWK Hi there Aaron, we haven't had an update regarding this over the weekend unfortunately, but we do hope the issue is resolved soon. I am sorry for the inconvenience. - Jess, Plusnet Leeds 🌻
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Tim Wright
(@timmybanana) reported
The @Plusnet attempt at resolving the problem? They're attempting the same 'fixes' that they've tried numerous times before that have constantly failed #ifyoualwaysdowhatyouvealwaysdoneyoullalwaysgetwhatyouvealwaysgot Still more than happy to take my full payment each month tho
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Dave Akerman
(@daveake) reported
@Plusnet OK thanks anyway. Moving from Three as they've done something to the local mast that has ruined our connection and they aren't willing to fix it.
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Jess🌲
(@JessicaAmy145) reported
Ever since @CityFibre had been laid out in Portsmouth, our Internet connection has been DISMAL. @Plusnet gave us lightening speed and now it's so, so, slow it freezes all other devices just to watch a short video on a phone.
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dwight b
(@dwightburden) reported
@Plusnet was told at 3:30pm that it would be ‘20 mins’ before I heard from a customer service person. It’s not 4 hours later and still nothing. Terrible customer service.
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PeachTree🍑🌳
(@Peachtree_5) reported
What a time to live. Internet is as slow as it was in 2006 and YouTube video quality is working out about the same! I gotta say tho I absolutely did NOT miss buffering!! Can't even watch YouTube, Netflix or any streaming service. Thanks @Plusnet for the quality service 👌
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Jaime Dodd
(@JDSuker) reported
@Plusnet broadband down for 24 hours and been told it may be off until Thursday, who do I contact about recovering the cost of the bolt on I paid for and travel expenses if I have to go in to the office on Monday?
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Christina
(@ChristinaID24) reported
@Plusnet my broadband has been down since 23:00 last night. I've tried resetting it and following the troubleshooting guides to no avail. Unfortunately today was the only day I had off to do my online shopping too so I'm a little frustrated.
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Tim Wright
(@timmybanana) reported
When you pay @Plusnet for 80mb speeds but consistently get between just 5 and 8mb. 2 engineer visits and a new router later, when struggling to work from home because of the dreadful service it would be handy if they actually answer the phones. #happytofleeceme @amberjade310