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Plusnet

Plusnet outages and service status in Poole, England

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  • Plusnet generated 0 outage signals in the last 24 hours around Poole, including 0 direct reports.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Poole, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Poole, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

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Community Discussion

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Plusnet Issues Reports Near Poole, England

Latest outage, problems and issue reports in Poole and nearby locations:

  • GoonerKal
    Kal (@GoonerKal) reported from Poole, England

    @1burnm I think this is endemic within the service sector not isolated to BG. The last 10 days of mine have been taken up on phone calls and emails with Plusnet, Sky, ADT on several occasions with the promise of a call/email back. It’s absolutely rife. I hope BG come through for you.

  • kittyhunt
    Amy (@kittyhunt) reported from Poole, England

    @plusnethelp 4 conversations over plusnet online chat with poor service and 5-15 minute pauses between each contact during a chat and 4 days with no decent internet... Very disappointed with @plusnethelp Will definitely be looking to change suppliers when the contract is up..

  • GoonerKal
    Kal (@GoonerKal) reported from Ashley Cross, England

    @Plusnet thought my connectivity issues the past weekend were on my end but I’m seeing that many customers are having issues with intermittent drop outs. This evening has been frustrating. Already previously logged under Q number 232950185.

  • TimMarcus76
    Tim Marcus (@TimMarcus76) reported from Swanage, England

    @Plusnet no internet since 1am! What’s going on? Down detector reports multiple issues…

  • Le_Painter
    Dudley Freshwater (@Le_Painter) reported from Christchurch, England

    @plusnethelp Re: Question 207507773. Account:  Bdrenaline You asked for confirmation if this matter was now  closed.  NO YOU CANNOT CLOSE THE ISSUE. WE STILL HAVE A MASSIVE COMPLAINT WITH PLUSNET AND EXPECT CONSIDERABLE COMPENSATION FOR THE INCONVENIENCE. please contact Me!!!

  • adechapmanlaw
    Adrian Chapmanlaw (@adechapmanlaw) reported from Bournemouth, England

    Woop woop lunch time tomorrow all being well. Should have full fibre broadband courtesy of @CityFibre and @juicebroadband A bit nervous, plusnet FTTC has been incredibly reliable and "fast enough" more is better right? 200Mb up AND down for £10 a month less is hard to ignore!

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • GregIngham1
    Greg Ingham (@GregIngham1) reported

    @Plusnet Because of this, we'll be looking for 6 months free no charge of our bills with plusnet, customer service and service in general has been shocking.

  • BobaliciousBob
    Rob Baillie (@BobaliciousBob) reported

    @Plusnet Thanks. I'll do that. Now, please ponder on the absurdity of the fact that in order to ask a simple question one needs to go to the "Make a Complaint" section - and that someone who works as a software engineer building end-user systems couldn't find it on their own...

  • AbiSpurs26
    Abi (@AbiSpurs26) reported

    Has anypne else's @Plusnet gone down

  • HazzyG123
    Hazzy (@HazzyG123) reported

    @Plusnet My service is activated, it was sorted Tuesday this week.

  • WendiSheard
    Wendi Sheard (@WendiSheard) reported

    @Plusnet will you be answering the phone by 20.00? Or will I be disconnected as per voicemail? Is there an overall problem with the internet with you?

  • ClarityBristol
    Clarity Copiers (@ClarityBristol) reported

    Anyone else experiencing terrible customer service from Plusnet? I was under the impression that they were one of the better broadband companies but obviously I was wrong having left my 84 year old mother with no connection for almost a week. @Plusnet

  • emb99483795194
    em b (@emb99483795194) reported

    @Plusnet we have no had no wifi for two days in the LE10 area. what is going on? everytime we message we get a text that provides differing lengths of how long repairs are going to take. will we get a refund based on the fact we have been two days without sufficient service?

  • Stever_wales
    Steve 'beyond the bounds of respectability' (@Stever_wales) reported

    @Plusnet i am unable to reach you on your number 03301239123 from abroad. all other UK numbers I have called tonight have been fine, so I know its not network issue my side. every one of your social media channels I try to engage with, tells me to call the number. you need to improve your AI BOT responses, or at least get the customers complaint read.

  • ConstantineEmma
    Emma Constantine 💙 (@ConstantineEmma) reported

    @Plusnet please can you help-we have been in contact with you numerous times without a resolution over an issue with our switch to you from Virgin media-Virgin are saying we owe them hundreds of pounds which we don’t as we had switched to you.

  • FrankGrimes36
    Joseph Barrett (@FrankGrimes36) reported

    @graceemsxx Always used Plusnet and they have been reliable. UK customer service call centre as well I believe.