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Plusnet

Plusnet Outage Report in Yateley, Hampshire, England

Why is my Plusnet service not working?

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Full Outage Map

Problems in the last 24 hours in Yateley, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Yateley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  • 68% Internet (68%)
  • 14% Wi-fi (14%)
  • 8% E-mail (8%)
  • 7% Total Blackout (7%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map Near Yateley, England

The most recent Plusnet outage reports came from the following cities: Reading, Egham, and Windsor.

CityProblem TypeReport Time
Reading Internet 1 month ago
Egham Wi-fi 1 month ago
Windsor E-mail 2 months ago
Reading Internet 3 months ago
Reading Wi-fi 3 months ago
Slough Wi-fi 3 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Yateley, England

Latest outage, problems and issue reports in Yateley and nearby locations:

  • carlospinto08
    Carlitos del Grana (@carlospinto08) reported from Twyford, England

    @Plusnet Your customer service si rude justo lo let you know, i spoke with someone called Brandon about a cancellation and he was laughing at me because apparently I was going to have the same problem with every other company. Happy that I left you!

  • jezrichens
    Jez Richens (@jezrichens) reported from Basingstoke, England

    @Plusnet @plusnethelp Your mobile service is a #SHAMBLES on Monday your customer services promised me to own and fix my 78 year old mother's mobile issue. You never called her to update her, and from the conversation I've just had... You have done NOTHING to progress resolving

  • jasonmfarrow
    Jason M Farrow (@jasonmfarrow) reported from Basingstoke, England

    .@BBCBreakfast BT/EE/PlusNet/Sky is having a mass broadband service outage. Appears to be country wide. RTO 18:00. This looks to be an Openreach backbone issue.

  • jezrichens
    Jez Richens (@jezrichens) reported from Basingstoke, England

    Annoyed and utterly frustrated with @Plusnet @plusnethelp 78 year old mother unable to use new mobile SIM for over a week now. Agreed someone in cust' services to own the problem and update her today with status. So far she has heard nothing. Abysmal customer experience 👎👎

  • rallen444
    🐷🐮🐑 vegan 🐬🐥🐰 (@rallen444) reported from Farnborough, England

    @nw_nicholas @Plusnet I was with them for 3 years... no price increase, no issues... connection was a bit slow sometimes tho

  • jasonmfarrow
    Jason M Farrow (@jasonmfarrow) reported from Basingstoke, England

    .@plusnethelp you have a Mass Service Outage in Basingstoke and beyond (from 00:15) with a fix ETA of 18:00 but no mention on website or twitter. #sortitout #plusnet #outage #broadband

  • jezrichens
    Jez Richens (@jezrichens) reported from Basingstoke, England

    @Plusnet Totally agree let's look after each other... However you don't seem to be able to look after my mother. She has received abysmal customer service with mobile issue. Total lack of care. I'm embarrassed to say I recommended you to her. We wont be renewing any services with you

  • SuperScienceGrl
    ⌬Nessa Carson (@SuperScienceGrl) reported from Bracknell, England

    @nsbarrow Yeah! No one's going to give me a faster service than any other as it seems cables round here are crap, despite it being a commuter town to London. Plusnet worked out at a good price even if I cancel early (unsure how long I'll be living here). Good to hear, thanks!

  • SuperScienceGrl
    ⌬Nessa Carson (@SuperScienceGrl) reported from Bracknell, England

    @AnnaCupani I have had a good time with PlusNet. Only been with them for 5 months but no issues other than some teething problems with setup that didn't seem to be their fault. Before that I was with BT - even though they're technically the same company, BT was wayyyyyyy worse at every step

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • DarleneStLouis3
    Darlene St Louis (@DarleneStLouis3) reported

    @Plusnet can someone from your business 24 hr help contact me!!!!!!! You are impossible to get hold of

  • DrewsterV
    Andrew V (@DrewsterV) reported

    Thanks @Plusnet we are unable to meet friends and family due to COVID and now you have cut me off for 3 weeks so I can't even talk to them over the phone @plusnethelp no help @merrychristmas

  • TinaBeattie
    Tina Beattie (@TinaBeattie) reported

    6 weeks on getting an internet connection after moving house is driving me nuts. @Plusnet messed up so we changed to @BT_BTBROADBAND. They've botched our connection and can't guarantee a fix before 30 Dec. I'm paying to use my phone as a hotspot. No streaming etc. over Christmas.

  • juliegreaves18
    julie (@juliegreaves18) reported

    @plusnethelp You are an absolute joke ! 10 days on from when my internet was meant to go live & still absolutely nothing. Your customer service is a joke ! I wish I had never went anywhere near you . My advice to anyone is stay clear of plusnet !!!! 😡😡😡😡😡😡

  • gemmarobinson95
    Gemma Robinson (@gemmarobinson95) reported

    I will never ever go with @plusnet again and I would advise anyone I know to avoid them too. Can’t get in touch with any support unless I call up; live chat is offline constantly and tweets are constantly ignored.

  • mrjackson90
    Michael Jackson (@mrjackson90) reported

    @plusnethelp I am effectively not getting the service I have paid for, I have been with plusnet before and never had an issue and also been with other providers and not had any issue

  • katiebu00095302
    katie burnett (@katiebu00095302) reported

    Shocking wifi and service from @Plusnet @plusnethelp as usual. 3rd time phoning them this week. Worst broadband I’ve ever experienced - AVOID.

  • SueSuewhittle3
    Sue Whittle (@SueSuewhittle3) reported

    Plusnet. Well where do I begin. The worst Broadband supplier out there!!!! Changed companies 9 days ago. No broadband, customer services are almost impossible to speak to. 3 different stories from technical team. I want to cancel my subscription but they want a cancellation fee!

  • BeTheBest_Chris
    Chris Walker (@BeTheBest_Chris) reported

    @plusnethelp We've been @Plusnet customers for 30 months. We were v happy. Now had poor broadband for 2 months. Complained on 7 Nov. Nothing done. Told the fault would be fixed this morning. Still not resolved. Difficult to WFH with this. Can you please sort it out ASAP.

  • kistography
    Kim Stone - Kistography (@kistography) reported

    Tried calling yesterday - got cut off as no customer advisors available. Added to my ongoing support ticket - no response. This issue is Plusnet's fault and yet I am still having to chase them - and still without the internet service I ordered 6 weeks ago. @plusnethelp @Plusnet