Plusnet Outage Report in Yateley, Hampshire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Yateley, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Yateley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 20: Problems at Plusnet
Plusnet is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (68%)
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Wi-fi (13%)
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Total Blackout (12%)
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E-mail (5%)
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Phone (1%)
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TV (1%)
Live Outage Map Near Yateley, Hampshire, England
The most recent Plusnet outage reports came from the following cities: Aldershot and Reading.
| City | Problem Type | Report Time |
|---|---|---|
 Aldershot |
Internet | |
| Reading |
Wi-fi | |
| Reading |
Internet | |
| Reading |
Wi-fi | |
| Reading |
||
| Reading |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Yateley, England
Latest outage, problems and issue reports in Yateley and nearby locations:
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Carlitos del Grana
(@carlospinto08) reported
from
Twyford, England
@Plusnet Your customer service si rude justo lo let you know, i spoke with someone called Brandon about a cancellation and he was laughing at me because apparently I was going to have the same problem with every other company. Happy that I left you!
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Jason M Farrow
(@jasonmfarrow) reported
from
Basingstoke, England
.@plusnethelp you have a Mass Service Outage in Basingstoke and beyond (from 00:15) with a fix ETA of 18:00 but no mention on website or twitter. #sortitout #plusnet #outage #broadband
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⌬Nessa Carson
(@SuperScienceGrl) reported
from
Bracknell, England
@nsbarrow Yeah! No one's going to give me a faster service than any other as it seems cables round here are crap, despite it being a commuter town to London. Plusnet worked out at a good price even if I cancel early (unsure how long I'll be living here). Good to hear, thanks!
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Clare Revell 📚💙
(@ClareRevell) reported
from
Woodley, England
@MichaelSnasdell We’ve been with @Plusnet since 2003. Excellent customer service and based in the UK too
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Jez Richens
(@jezrichens) reported
from
Basingstoke, England
@Plusnet @plusnethelp Your mobile service is a #SHAMBLES on Monday your customer services promised me to own and fix my 78 year old mother's mobile issue. You never called her to update her, and from the conversation I've just had... You have done NOTHING to progress resolving
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Jason M Farrow
(@jasonmfarrow) reported
from
Basingstoke, England
.@BBCBreakfast BT/EE/PlusNet/Sky is having a mass broadband service outage. Appears to be country wide. RTO 18:00. This looks to be an Openreach backbone issue.
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Clare Revell 📚💙
(@ClareRevell) reported
from
Woodley, England
Is @Plusnet down?
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🐷🐮🐑 vegan 🐬🐥🐰
(@rallen444) reported
from
Farnborough, England
@nw_nicholas @Plusnet I was with them for 3 years... no price increase, no issues... connection was a bit slow sometimes tho
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Jez Richens
(@jezrichens) reported
from
Basingstoke, England
@Plusnet Totally agree let's look after each other... However you don't seem to be able to look after my mother. She has received abysmal customer service with mobile issue. Total lack of care. I'm embarrassed to say I recommended you to her. We wont be renewing any services with you
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⌬Nessa Carson
(@SuperScienceGrl) reported
from
Bracknell, England
@AnnaCupani I have had a good time with PlusNet. Only been with them for 5 months but no issues other than some teething problems with setup that didn't seem to be their fault. Before that I was with BT - even though they're technically the same company, BT was wayyyyyyy worse at every step
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Jez Richens
(@jezrichens) reported
from
Basingstoke, England
Annoyed and utterly frustrated with @Plusnet @plusnethelp 78 year old mother unable to use new mobile SIM for over a week now. Agreed someone in cust' services to own the problem and update her today with status. So far she has heard nothing. Abysmal customer experience 👎👎
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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siân 🌹
(@gaymassiv) reported
am paying £70 a month for my phone and wifi separately and do you think ive ever got ******* internet signal?????? @Plusnet @O2 beg you do better pls
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Anton Cruz
(@NoLabelAssigned) reported
@Plusnet The reason you are no longer conversing is because your response is incorrect – you probably know that now. Plusnet suspend pre-paid services if they do not always have access to your bank account. Plusnet customer services reps lie rather than solving issues in an honest manner.
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Sam campbell
(@scam516) reported
@Cousins155 @Plusnet They dont... then when you go further they issue refunds but end up taking more money from you instead of giving you the refund... companys a joke.. im moving to bt..
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Anton Cruz
(@NoLabelAssigned) reported
@UswitchUK @Plusnet Tarnishing your brand with appalling customer service which you reward with your customer service awards.
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Plusnet
(@Plusnet) reported
@highwaylass Hi there and sorry for the issue, it does look like there may have been an issue last night. We can see that the router has since reconnected but please do get back to us if there's still a problem. - Adam - Plusnet Sheffield
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Gemma Cornish
(@purplehoola) reported
@Plusnet my broadband has suddenly gone off, are there any issues?
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Anton Cruz
(@NoLabelAssigned) reported
@Plusnet Hi, Considering joining Plusnet on a monthly SIM only contract. Spotted this in the terms & not sure what it means exactly. “22. Our right to suspend your service…” “22.1.5. ... (if) you fail to maintain an active Direct Debit on your account…”
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Caroline Mkwebu
(@CMkwebu) reported
@Plusnet I have moved to virgin. Trying to cancel my contract is a nightmare
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mememememe
(@dontasciime) reported
@Plusnet see the issue still hasn't been rectiied since 2020
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Amy_Newby
(@amynewby) reported
@Plusnet are ridiculous. Couldn't fix our internet after we renewed the contract, cancelled 4days into the 14days cooling off period yet now trying to charge us a full cancellation fee! CS are no help, 3 manager call backs requested but not had 1. I'm going to trading standards.