Plusnet Outage in Winscombe, North Somerset, England

If you want a new broadband supplier don’t go to @Plusnet We @MarkOneMusic & I did. We had a broadband problem in Nov 2020 & reported it. It’s now almost Feb we still have broadband issues & no landline. 3 @OpenreachHelp engineers in house, way more outside. #useless

@Plusnet you having issues in BS23 area today. Major issues and I'm working from home. Not the service we signed up for.

@Plusnet I'm supposed to go live today, no router received and no migration order to previous supplier. No answer on your phones and no response from @plusnethelp. Please help!

@Plusnet your service is an ongoing letdown

@PlusnetSupport @SeanWongUK @Plusnet Hi @SeanWongUK if you have a mo and could share the easy fix you were given by plusnet for this it would be greatly appreciated by two people working from home with no connection! Exactly the same issue as you.

@PlusnetSupport @Plusnet I've also DM'd for exactly the same issue - please send a fix. Two of us unable to work from home.

My 2 wishes for 2020 1) @Plusnet learn customer service and actually acknowledge a complaint 2) @WeAreOpenreach actually sort my broadband instead of giving a useless “update” every week 🙃🙃🙃

@Clairealou2 @SkyHelpTeam So I went with PlusNet and have never looked back. 37Mb/s all day long. Maybe SkyHelpTeam had a valid idea lol 2/2

@CitizensAdvice, @Plusnet tell me I cant leave them because my service works fine connected to an ethernet cable but when i’m not connected via cable my service is less than abysmal and it’s affecting my work and personal life. What steps can you suggest I take to fix this issue?

@Ofcom Please can you investigate PLUSNET. I live Leicester and broadband speed is always super slow. You never get what they advertise.

@Plusnet absolutely disgusted and disappointed with the service my sister is experiencing. Nearly 2 weeks with no Internet. No one sorting it. Having to explain it over and over and now trying to charge her £169 to cancel!!!! Shes received nothing from you. This is awful service

@wayne8772 Hi Wayne. Thanks for getting in touch, sorry to hear you want to leave Plusnet. Unfortunately we’re not able to cancel your contract here, please call 0800 013 2632 and my colleagues will be able to help. - Jess

@_AndreaUrbanFoX @PostOffice If you want a basic phone/broadband package, Plusnet is pretty good. We used them for my Mum's house. Their customer service works, which is unusual these days.

@Plusnet internet is woeful, help is woeful. I give up 😡🤬😡🤬

Anyone else with @Plusnet broadband having an awful time of it lately? Constant drop outs, massive variations in speed and totally unusable WiFi? Not good enough @plusnethelp 😒

Oh, and every time I bring this issue up I get no response lately. All I'm asking for is the plusnet site to NOT be restricted when a payment is late. It's counter-productive and pointless.

6 weeks after trying to organize a home move: 10 calls to @Plusnet, 3 no-show @WeAreOpenreach appointments, £65 spent on mobile data and wifi hotspots, no compensation offered. 8 years as a customer written off. @virginmedia shut up and take my money!

@Plusnet “the straight forward internet provider” who can’t help a customer when it comes to moving house, but instead add costly extras when the current service has stopped working!!