Plusnet Outage in Winscombe, North Somerset, England

@Plusnet I'm supposed to go live today, no router received and no migration order to previous supplier. No answer on your phones and no response from @plusnethelp. Please help!

@Plusnet your service is an ongoing letdown

@PlusnetSupport @SeanWongUK @Plusnet Hi @SeanWongUK if you have a mo and could share the easy fix you were given by plusnet for this it would be greatly appreciated by two people working from home with no connection! Exactly the same issue as you.

@PlusnetSupport @Plusnet I've also DM'd for exactly the same issue - please send a fix. Two of us unable to work from home.

My 2 wishes for 2020 1) @Plusnet learn customer service and actually acknowledge a complaint 2) @WeAreOpenreach actually sort my broadband instead of giving a useless “update” every week 🙃🙃🙃

@Clairealou2 @SkyHelpTeam So I went with PlusNet and have never looked back. 37Mb/s all day long. Maybe SkyHelpTeam had a valid idea lol 2/2

@OpenreachHelp My provider (Plusnet) repeatedly contacts you, and you repeatedly fail to resolve the problem. What part of "failed to meet your own timescales on 9 different dates" did you not understand?

@jlandpcustserv Having cancelled my service in part due to poor customer service I now find you (or Plusnet on your behalf) are emailing saying they are still trying to take the usual direct debit despite account being closed... more timewasting calls to fix this

Can anyone get hold of plusnet!!! I’ve been on a 0800 number for ages now. No online to online chat. I need to cancel my plusnet 😡

@Plusnet Interesting to hear you are doing as much as possible to help people. My Mother's experience the opposite. Since Sept 22nd she has been paying for a service that is not working. Multiple efforts to get help and speak to someone have failed. Incredibly poor show Plusnet!

@janeyk72 shite, plusnet is really good no problems don't alter the speed either.

@janeyk72 shite, I was paying for Fibre yet never ever got above 8mbs wouldn't recommend, now with Plusnet and never drops below 25mbs averages about 25mbs

@Plusnet Interesting you say that. My Mother is still waiting to for a response from you. Her internet has not been working since installation on 22nd September. Efforts to get her help and someone to speak to are impossible. What an utter shambles.

@plusnethelp Hello a plusnet customer who is being continously month after month wrongly billed every month i have to call in and then im refunded. This is a direct breach of my contract as i have to wait for a call handler and this is taking my time every month!!!!!!

@plusnethelp your service is appalling. I’ve been trying to log into my account for 3 days now and for some reason your site is down for me. I can’t use youview apps, pay my bill and I’m not wasting hours waiting on the phone. I’m leaving Plusnet after 3 months of crap service!

@Ofcom Can you help with this? Both my wife and I work from home and are unable to do so due to this mess. @plusnethelp @Plusnet