Plusnet outages and service status in Aylesham, England

Problems in the last 24 hours in Aylesham, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Aylesham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Plusnet Issues Reports Near Aylesham, England

Latest outage, problems and issue reports in Aylesham and nearby locations:

• 
  Matt Allan (@chewmatt71) reported 23 minutes ago from Folkestone, England

  @SoosBrooker @Plusnet @plusnethelp Tell me what the problem is as I am due to change broadband. Have they rectified your issue Sue?

• 
  Dan Knowlton (@dknowlton1) reported 43 minutes ago from Acol, England

  @plusnethelp Hey Plusnet, I changed my ee sim to a new sim with you, my Plusnet sim hasn’t arrived yet but my current ee sim is inactive. It seems that this isn’t planned very well from your end? Can you help me please? Not a great first impression.

• 
  Emma Dixon RRR x (@pinkfairy79) reported 45 minutes ago from Dover, England

  @leebarton2317 @virginmedia @Plusnet @bt_uk @SkyHelpTeam Well that's crap 🤪

• 
  Richard Phillips (@Riphilli53) reported 46 minutes ago from Deal, England

  @Plusnet my broadband goes up and down more times than a yo-yo what is going on ! And yes I called CS help but gave up after 20 mins

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  gazza (@ShaunGaz) reported 6 minutes ago

  @FreeviewTV yet again i lose my apps now lost bbc1 bbc2 - wtf is going on ? U blame plusnet they blame you !! Co1 area - i will await ur non answer

• 
  Alison Lees (@AlisonMLees) reported 11 minutes ago

  @Plusnet Why should I phone? The last time I phoned, I got someone who didn't know anything and wouldn't help. It's quite simple. If you email me, I should be able to email you back.

• 
  Karen Kelly (@karencerrig) reported 12 minutes ago

  @Plusnet Hi. I've had a letter saying my broadband and phone service will be transferred to EE soon. As there is not fibre option (only copper) how is this going to work? Many thanks.

• 
  exe | @terminate (@terminate) reported 15 minutes ago

  Dear Data Protection Officer, (or forward too within 30 days to respond) I am writing to make a subject access request under Article 15 of the UK GDPR and the Data Protection Act 2018. SPECIFICALLY REGARDING EE CONTRACTING AND PARTNERSHIP I request a copy of all personal data you hold about me, covering the entire period I have been your customer. In particular, please include: 1. My account records and account history, including all changes made to my account details, security settings, or registered devices, and the dates of those changes; 2. Records of any SIM changes, SIM swaps, number ports, or new devices added to my account, with dates; 3. Records of any logins or access to my online account, including dates and, where held, locations or IP addresses; 4. My billing records and itemised call/text/data metadata (numbers contacted, dates, durations, data usage) — I am not requesting the content of communications; 5. Records of my contact with your customer services, including notes, call recordings, and webchat or message transcripts; 6. The recipients or categories of recipients to whom my personal data has been disclosed, identified by name where possible, including any third-party contractors, processors, or other organisations, and any recipients outside the United Kingdom, together with the safeguards relied on for any international transfer; 7. The purposes and lawful basis for your processing, and your retention periods. 8. Terms of service updates for me and my account if any or legal binding, the dates they were changed and what specifically was changed on these dates regarding my account or my legal rights 9. PARTNERS AND CONTRACTORS SPECIFICALLY NAMED AND SHARED WITH EE/BT/PLUSNET

• 
  Matt Quinn - The Caledonian Television Company. (@Matt_Q_OnX) reported 17 minutes ago

  @MikeWhi29270353 I never said they did, I said they can. - If you're on such a supplier you simply go to the likes of Vonage and get your telephone service from them; it then runs on the Plusnet (or whatever) internet connection. Plusnet CHOSE not to provide the service - their loss.

• 
  Oli Wright (@falo209) reported 19 minutes ago

  @Danjsalt @SkyUK Their support got worse and worse over my last few years with them, and navigating their awful site or trying to contact a human is soul destroying. Honestly, find anyone else. Plusnet were a breath of fresh air by comparison.

• 
  NMP (@NDP2022) reported 20 minutes ago

  @Plusnet any chance of resolving my issue. Your company took £22.99 for a new account from me. No account created and long wait times each time I ring getting passed to other teams. Over 40 mins so far. I simply want a refund.

• 
  Widge80 (@wendy4robbie) reported 20 minutes ago

  @Plusnet have restricted my service as payment hasn’t been made(despite setting up a DD!). I have tried to pay online several times but payment page is not working. I called 3 different numbers between 18:20 and 18:40 and been told their lines are closed and only open 8am-8pm?!

• 
  COYS CORNER PODCAST (@TOTTENHAM6191) reported 20 minutes ago

  @Plusnet They have done nothing but push me pillar too post. One lets me leave the next says no and essentially bullying me in too staying in contract by making me wait 30 days too fix a fault thats lasted 6 months!

• 
  Jude Elms (@JudeElms) reported 20 minutes ago

  @Plusnet Sky routers used to connect to my WiFi extender and work just fine Your Plusnet routers are awful, spotty connection at best, at least 2-3 times I have to wait 10+ minutes to reconnect. Was promised same speed yet I received slower less reliable internet.