Post Office Outage in Guildford, Surrey, England

@101andyhibberd @PostOffice @farnhamherald To make you feel better Andy, same situation in Camberley today. Self services machine not working, 2 tills and 12 people in queue. Oh & one till then closed after serving 1 of 12 to cash up or something. 20 minutes later......

Eventually the other self service till was fixed. From what I could gather, it just had to be turned on. Why not turn both on in the morning, I don’t know. Who knew that putting @PostOffice’s into the worst shop on the High Street, @WHSmith, would mean it would all go to shit...

Turns out the @WHSmith staff cant actually SEE the self service tills, because of the way Smiths and @PostOffice have laid out the store. So theyll never know when people need parcels collecting from the machine. So self service Custs have to up to the tills. Which have a queue

@paullewismoney @PostOffice have done the same - when you use their mail forwarding service the letters now often arrive in single use plastic bags. #GetYourActTogether #plasticwaste

Thanks very much Roger Gale of the @PostOffice - great business acumen. How pleased he must be with himself for getting rid of well known staff, a decent post office and a decent service to replace it with bargain basement b.s. of a "post office" with nowhere to pick up parcels!

@PostOffice in Horsham. Absolutely shocking how slow these guys are. More interested in drinking tea and having a chat than actually serving the customer

@PostOffice Pls can someone help resolve the problems being caused by the temporary closure of your Wymondham town centre branch . This has left just one post oft to serve the whole town !!

@georgiacharll @PostOffice Mines been down since 4 th with no explanation. I had to buy x 2 data for iPad. Crazy

@PostOffice ridiculously bad customer service at your temple fortune branch (NW11). The teller was on a personal phone call which she did not consider interrupting even as a queue was forming in front of her. This is not my first terrible experience there, please take action

@RussCoo03819066 Hi Russ, we're a separate company to @Postoffice and aren't responsible for their branches or employees. Please tweet them directly if you have an issue.

@MichaelSnasdell @RachaelDunlop @PostOffice Brockley Rise one was alway good, but not working that way anymore have to use Forest Hill 😢

@MichaelSnasdell @PostOffice Before they carved it up to make that useless ‘consultation room’ which is now used for storage, and got rid of the regular staff, it was great. Absolutely piss poor now.

@PostOffice It doesn’t matter. I’ve contacted Royal Mail to find out why it hadn’t been delivered and it’s now been sent to the National Returns Centre to be securely destroyed so I don’t suppose much will be done. I just will never go there again.

@WHSmith your @PostOffice store is crap! Second time I’ve visited with the run up to Christmas and just the ONE member of staff working to serve customers. Sure you tweeted me the other day saying you’d fix this and report this to a manager. Awful. Queue is ridiculous

@PostOffice I have been trying to contact an actual person on the help desk but you constantly get routed round in circles, told to call a different number which tells you to call the original number. 40 mins trying - such a shocking system

@PostOffice Thanks, Stephen. Please do. They seriously need training and need to feel, and realise, they're part of an organisation that has rules and customer service standards.