Santander down? Current status and problems in Welwyn Garden City, Hertfordshire, England

Problems in the last 24 hours in Welwyn Garden City, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Welwyn Garden City, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

• Mobile App (39%)
• Website (26%)
• Transactions (17%)
• Login (11%)
• Transfer (6%)
• Withdrawals (2%)

Community Discussion

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Santander Issues Reports Near Welwyn Garden City, England

Latest outage, problems and issue reports in Welwyn Garden City and nearby locations:

• 
  Scott Maintenance (@Scottmaintain) reported 26 minutes ago from Rickmansworth, England

  @santanderuk I see Virgin accounts now let you take a picture of a cheque for paying in, when are we going to get this? John (unhappy cheque receiving Santander customer)

• 
  Marc Hartog (@marchartog) reported 40 minutes ago from Radlett, England

  Can’t quite believe I am taking to twitter to get someone @santanderuk to talk to me about a major banking error (theirs) that needs urgent attention. Only been a customer for 40 years. Hours on hold, cut offs, no calls back, for 5 days - just call me!@jaydunne81 @santanderukhelp

• 
  Omar Hassan (@hassano_82) reported 44 minutes ago from Enfield Lock, England

  The worlds worst business banking without any doubt goes to @santanderuk along with worst customer service!!!!

• 
  John Williamson (@willow1886) reported 45 minutes ago from Enfield Lock, England

  Bloody @santanderuk they’ve frozen my account; I’ve just spend 1.5 hours trying to get through to the fraud department, put on hold, cut off and absolutely nothing. I can’t access my account - fuming 😡

• 
  Patrick Keyte (@PatrickKeyte) reported 55 minutes ago from London Colney, England

  @santanderuk I’ve been trying to apply for a loan all day and once I put the OTP in your site breaks, this has happened numerous times. I can’t use another browser because it asks for a landline number which I do not have.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Hannah McDonald (@HanXMcDonald) reported 7 minutes ago

  @santanderuk Sent £300 from my @monzo account to Santander this morning (before I knew it was down). Just managed to see my Santander balance and there's only £90 in there despite the £300 coming out of my Monzo this morning. Thought it'd send the £90 to Monzo so I've got some money to hand.

• 
  Robert Cann (@frodo10121984) reported 8 minutes ago

  @santanderuk This is not an update just a repeat of your last tweet an hour ago. Why don't you explain what the issue is and when you intend to have it fixed by instead of just feeding us all rubbish!!

• 
  Shona (@ShonaM79) reported 9 minutes ago

  When @santanderuk is down and your card declines in a shop 🤯 then couldn't pay for some food nor my car parking. Just shows that moving to a cashless society aint necessarily a good thing 😒 #santanderdown

• 
  Sam Jones (@SamManuel12) reported 11 minutes ago

  @santanderukhelp Understand issues happen, for this length of time though is ridiculous however, the fact that you haven’t arranged to contact customers via text or email to inform them & they only find out once cards are declined or via social media isn’t acceptable. @santanderuk

• 
  Mennox (@TheRealMennox) reported 17 minutes ago

  @santanderuk Not only did you put extra money in my account last week and then took it after 24 hours later, I cannot log into my banking due to this issue - although can confirm that contact payments (Apple Pay) work!

• 
  Scoop (@scoop_se25) reported 19 minutes ago

  @santanderuk my app is working again please Don let this be temporary

• 
  Louise Collier (@Lou__007) reported 20 minutes ago

  I know you're aware of the issue @santanderuk ..... but that's not good enough. I've got no access to either of my accounts and can't even withdraw cash from other cash machines as suggested by your employees. It's a joke coming from one of the UK's leading banks. It's a good job

• 
  Shannon ☺ (@Shanwak) reported 23 minutes ago

  @santanderuk I transfered a large amount of money into my account this morning without knowing it was down. Signed into the mobile app just now and its not there??? I seriously seriously hope it hasn't been lost.

• 
  Eric Andrew Charles (@EACharles12) reported 23 minutes ago

  @lisabrackers @santanderuk Totally agree but today’s events show the need to spread your banking love around! I don’t advocate using credit cards but today they would be helpful. Also if you upload your card in Apple Pay would still work even if the bank is down.

• 
  Kaya La Roche 🌙♋ (@KayaLaRoche) reported 23 minutes ago

  @studant47 @santanderuk @santanderukhelp It isn’t routine maintenance - that was last night and they don’t do it all day on a Saturday shutting their entire system. I’m not sure why they added that message. I can access the app and my balance is there thankfully. But the money I’ve transferred today is missing.