Santander status: access issues and outage reports

Problems in the last 24 hours in Wallsend, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Wallsend, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Santander Issues Reports Near Wallsend, England

Latest outage, problems and issue reports in Wallsend and nearby locations:

• 
  sally🌻🇺🇦😷#FBPPE 🇪🇺 (@Kinsal2) reported 11 minutes ago from Chester-le-Street, England

  @MorganBroadcast @santanderuk I have just shown her your tweet and she has sensibly decided against an account with @santanderuk . The last thing anyone should feel is that this is the kind of Customer Service that you would recieve if you found yourself the victim of a crime.

• 
  sorcha (@sorchaodonneII) reported 12 minutes ago from Sunderland, England

  Anyone who banks with @santanderuk having issues with payments declining due to the 3D authentication failing, but it’s not actually giving you an OTP or asking you to authorise the payment on the santander app? Don’t know what to do 🫠

• 
  Craig Kelly. 🇬🇧🏳️‍🌈 (@craigkelly1969) reported 21 minutes ago from Newburn, England

  @santanderukhelp The customer relations around this whole technical issue have been a complete fiasco @santanderuk and @santanderukhelp and I sincerely hope the plonker responsible for destroying thousands of peoples plans today is looking for another job on Monday morning !!

• 
  Daniel (@danieljohnallis) reported 52 minutes ago from Gateshead, England

  Sort it out @santanderuk since you changed from Visa to Mastercard, it’s been nothing but issues. My account isn’t working today. Good job this isn’t my main account and I have a couple of current accounts with other banks. As soon as my savings interestrate runs out I’m leaving!

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  100 (@GhostNoFace0101) reported 6 minutes ago

  @santanderuk another **** bank been sat in a queue for about 20mins no answer

• 
  Chezzy Rezzy (@ChezzyRezzy) reported 10 minutes ago

  @santanderuk No thanks. I'll just look into switching my account to a bank that actually gives a ****.

• 
  Sports Takes (@nfl_seahawks00) reported 12 minutes ago

  @santanderuk The only problem is that this is a closed account from years ago. Would I be able to resolve this in the bank

• 
  . (@Midnight_x83) reported 12 minutes ago

  @santanderuk The issue is that after four hours a customer service rep has yet to join the online chat.

• 
  Pasteur Eyes #UTA 🟥 (@broncoskolar) reported 14 minutes ago

  @santanderuk you moved my branch without telling me at Canary Wharf and the new one has no counter or anyway to pay coins in. Very poor service.

• 
  Urmston Meadows (@UrmstonMeadows) reported 15 minutes ago

  @santanderuk trying to report a card issue with you. Spent 30 minutes on the phone, now another 15 on your online system. Why don't you employ more people now you've shut all the branches down? #useless

• 
  Lucy Dorrington (@TheParentGame) reported 16 minutes ago

  @santanderuk @TSB Why have you blocked access to online banking unless various ID demands and proof of earnings are met? You say it's the law, but I bank with Barclays and NatWest and haven't had to do this? I don't see how it's only necessary for you?

• 
  AP (@andyparsons3) reported 18 minutes ago

  @santanderuk - I’m still waiting, that’s another 4 hours and still no access to the banking services I’ve already paid you fo just becuase you feel like you need to go slow @MartinSLewis is this normal to block access or should I be looking elsewhere

• 
  AP (@andyparsons3) reported 20 minutes ago

  @santanderuk @santanderukhelp so after contacting me you still couldn’t help me either - 8 hours blocked accounts for no reason, no support, no customer services - appalling absolutely appalling service

• 
  Sarah (@MsSC1986) reported 22 minutes ago

  Dear @santanderuk please fix your mortgage arrears emails. I’ve made a payment plan, so don’t send me an email asking me to either pay in full or call to make an arrangement. It’s not too hard to set the system to check whether I’m sticking to the plan or not.