Santander down? Current status and problems in Smethwick, Sandwell, England
Some problems detected
Users are reporting problems related to: mobile app, website and transactions.
Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
Problems in the last 24 hours in Smethwick, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 6: Problems at Santander
Santander is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
- Mobile App (39%)
- Website (26%)
- Transactions (17%)
- Login (11%)
- Transfer (6%)
- Withdrawals (2%)
Live Outage Map Near Smethwick, England
The most recent Santander outage reports came from the following cities: Birmingham.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham
|
Website | 30 days ago |
|
Walsall
|
Transactions | 3 months ago |
|
Birmingham
|
Login | 4 months ago |
|
Stourbridge
|
Login | 4 months ago |
|
Birmingham
|
Login | 8 months ago |
|
Birmingham
|
Mobile App | 10 months ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Santander Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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Glitter JoJo ๐ #FBPE #JohnsonOut (@heritage_jo) reported from Birmingham, England... Service number. I've tweeted them, DMd them on all social media platforms, but apart from a curt response on FB DM saying amount paid 26 August, with no other details, and no proof of payment, no one has contacted me. The amount has NOT been received by @santanderuk and they
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Luke Walker (@Walks_Luke) reported from Solihull, England@santanderukhelp 14:58 Exactly 2 Hours Still Nothing @santanderuk <โโ- Worst Bank Ever @santanderukhelp <โโ- Worst Customer Service Ever
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Andy Wilf Williams (@Wilfy1874) reported from Dudley, England@santanderuk hi . I'm trying to lodge a charge back dispute in a debit card transaction but can't find the correct option via the website . Can you please reply with the correct email address .TIA
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Steve Whittington (@stevewhittbrum) reported from Birmingham, England@santanderuk seems like you have a major issue? Can not pay with card or access account
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Glitter JoJo ๐ #FBPE #JohnsonOut (@heritage_jo) reported from Birmingham, England...@santanderuk took the settlement amount from my bank account. Almost ยฃ10,000. Eight days later, Santander have still not received the @webuyanycar amount. I am out of pocket. I have been trying to speak to someone, but as 'online Co' they do not have a dedicated customer..
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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SystemicHarmXposed (@SystemicHarmX) reported@santanderukhelp @santanderuk - failed me, using their deep pockets and legal experts. I cant believe individuals cant get justice. How can one get justice when the system is broken. They were fined for same failures in 2022 - but they use tactics to destroy me further.
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Don Smith (@authordssmith) reported@santanderuk @TSB You now have an even bigger bank with more customers that have to wait 3-5 working days for an email to clear. 2025 and they canโt process an email any quicker than that. Donโt make the mistake of banking with these incompetent people.
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Louise Emery ๐ฌ๐ง๐ด๓ ง๓ ข๓ ฅ๓ ฎ๓ ง๓ ฟ๐ฌ๐งยฎ๏ธ๐ฆ (@LouiseEmery) reported@santanderuk @TSB Sole trader. I've been on chat for ages and it's signed me out and then another time said technical issues. I keep responding and saying I'm still there when the screen comes up. Now been on for 40 minutes and counting.
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Mark (@MarkETank) reported@JohnHann0404 Can't speak for NatWest but @santanderuk also have this in their app: Select 'Menu' in the top right at login, then 'My Money Manager' and there it is 'Carbon footprint'. Can't screenshot due to app restrictions.
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Matt (@Matt540547911) reported@santanderuk @TSB Sort your app out! Not working this morning!
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audreygallagher (@audreygallagher) reported@santanderuk @TSB Letting elderly customers down badly..My dad's local branch was shut down so I drove 10miles to the next so he could withdraw cash while waiting for a new card. Shut for refurb!.Only that I was able to give him cash myself to tide him over he would be stuck ๐ก
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Gillian (@sandygill_) reported@santanderuk @TSB How about sorting out your bug-ridden, slow, clunky, almost always crashing (usually in the middle of setting up a payment), impossible to log-out of (although it randomly and inconvenient logs you out), ap?!
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Alphabet Soup (@Alph4betSoup) reported@sailingbikeruk @santanderuk Ofc, KYC = 'Know Your Client' - its a form of checks that that those handling funds (banks, exchanges, legal sector, estate agents etc) are supposed to undertake in order to provide the service legitimately. Most commonly to prove identity, but also to provide legitimacy of funds
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Karly Everley (@KarlyEverley) reported@santanderuk @TSB No good changes so far experience by a longterm customer who has spent hours on the phone trying to get an account added to the app due to address format not syncing with my other account address when Santander set up the new account address! Will be moving all my accounts.
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Russ (@highflyer_79) reported@HSBC_UK Nothing will change unfortunately. She has accounts with @santanderuk and @AskNationwide and not one of those Iโve had any issues with at all. Unfortunately I will be pulling her out of this account, which is a shame as Iโve banked with yourselves for over 25yrs.