Santander down? Current status and problems in St Helens, St. Helens, England

Problems in the last 24 hours in St Helens, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in St Helens, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

• Mobile App (39%)
• Website (26%)
• Transactions (17%)
• Login (11%)
• Transfer (6%)
• Withdrawals (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Santander Issues Reports Near St Helens, England

Latest outage, problems and issue reports in St Helens and nearby locations:

• 
  Sir MondoTheMoody for *PM *Poet Minister (@MondoMoody) reported 5 minutes ago from Widnes, England

  @santanderukhelp @santanderuk ?Criminal Customer Service.Voted worst bank by @MoneySavingExp.I concur.Opened EasyAccessSaver to add to Mortgage Acct.Sent my whole Pension pot.Their mistakes locked me out.Didn't even know if it got there for 2 weeks.10 hrs.8 phone calls. Zero service.Don't bother

• 
  Sir MondoTheMoody for *PM *Poet Minister (@MondoMoody) reported 6 minutes ago from Widnes, England

  @santanderuk @santanderuk ?Criminal Customer Service.Voted worst bank by @MoneySavingExp.I concur.Opened EasyAccessSaver to add to Mortgage Acct.Sent my whole Pension pot.Their mistakes locked me out.Didn't even know if it got there for 2 weeks.10 hrs.8 phone calls. Zero service.Don't bother

• 
  Sir MondoTheMoody for *PM *Poet Minister (@MondoMoody) reported 6 minutes ago from Widnes, England

  @santanderuk @MoneySavingExp Still not sorted.After 3 useless letters, 8 calls.10hrs spent.Every Customer Service Agent telling me the last Agent had given me the wrong information (6 of them in total) No call back from Complaints 2 days after registering. Thought I'd lost my pension. Distraught.Made me ill.

• 
  Sir MondoTheMoody for *PM *Poet Minister (@MondoMoody) reported 17 minutes ago from Widnes, England

  @santanderukhelp @santanderuk @MoneySavingExp Still not sorted.After 3 useless letters, 8 calls.10hrs spent.Every Customer Service Agent telling me the last Agent had given me the wrong information (6 of them in total) No call back from Complaints 2 days after registering. Thought I'd lost my pension. Distraught.Made me ill.

• 
  Sir MondoTheMoody for *PM *Poet Minister (@MondoMoody) reported 18 minutes ago from Widnes, England

  @MoneySavingExp @santanderuk Still not sorted.After 3 useless letters, 8 calls.10hrs spent.Every Customer Service Agent telling me the last Agent had given me the wrong information (6 of them in total) No call back from Complaints 2 days after registering. Thought I'd lost my pension. Distraught.Made me ill.

• 
  Jo Boyd (@JoBoyd71656844) reported 18 minutes ago from Liverpool, England

  @santanderuk appalling time scale waiting for the security team on the phone. 1hr 30 and then gets cut off!!!! My account is blocked and cannot access my funds terrible customer service

• 
  Long-E (@LongTingz_L17) reported 25 minutes ago from Liverpool, England

  @santanderuk having huge technical difficulties, your website keeps kicking me out

• 
  Sir MondoTheMoody for *PM *Poet Minister (@MondoMoody) reported 42 minutes ago from Widnes, England

  @MoneySavingExp @santanderuk ?Criminal Customer Service.Voted worst bank by @MoneySavingExp.I concur.Opened EasyAccessSaver to add to Mortgage Acct.Sent my whole Pension pot.Their mistakes locked me out.Didn't even know if it got there for 2 weeks.10 hrs.8 phone calls. Zero service.Don't bother

• 
  Mike Kivi 🟨🟥 (@mikekivi) reported 47 minutes ago from Liverpool, England

  @santanderuk how do I find my mortgage sort code number so I can register for online banking? Can’t find on the web site, Sandi tells me to log on to online banking, had my call to the Call Centre dropped 3 times while trying to speak to a person…

• 
  Blaise™🇮🇹🇳🇬 (@Blaiise1) reported 49 minutes ago from Westhoughton, England

  @santanderuk our accents are all different and we can't sound like the automated voice in the telephone banking service. If you were going to use customers voice as passwords, you should have made provisions for various accents in a diversified UK.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mick (@mowen1957) reported 5 minutes ago

  @santanderuk @VictoriaScone Why don’t you team up with some new customer advisors? Waiting on the phone for over 2hrs is disgusting and unacceptable

• 
  Gogger (@Gogger16) reported 6 minutes ago

  @tugboat26 @santanderuk @Barclaycard Yup, app having server errors.

• 
  Kay Hanif (@KayMHanif) reported 8 minutes ago

  @santanderuk what is wrong with Santanders mobile banking app? every few weeks crashes, can't log in, have to delete and then re-instsll app for it to work....,

• 
  Wills (@Wills_Latimer) reported 9 minutes ago

  @santanderukhelp @WeekendCandy @santanderuk your app is down and transfers.

• 
  Debbie Glenister (@glenisterd) reported 10 minutes ago

  @santanderuk after 40 mins waiting you’ve just cut my 89 year old mum off. Disgusting treatment of an elderly vulnerable customer. Please contact me urgently

• 
  Aaron Bowater (@AaronBowater) reported 15 minutes ago

  Every single week, without fail, there is an issue with @TfL @santanderuk cycle hire app. Can I please have a key for my annual membership or fix the bloody app?!

• 
  Dave T-W (@davoloid) reported 16 minutes ago

  @TfL the @santanderuk Cycle hire system is borked at the moment. Wouldn't release bikes the other day to my key, login system struggling this morning and indicated I'd been charged anyway. Today took 2 goes to unlock both times. Now website just showing internal server errors.

• 
  Chris Fittock (@ChrisFittock) reported 16 minutes ago

  The Columbo mac ain't cutting it. T-shirt bought at a gig. Damaged. @aoarena only facilitate payment. @bsimerch won't help, know who CAN, but won't SAY who. @santanderuk won't help either. Somewhere is my money. But I don't know WHERE. The Columbo mac ain't cutting it.

• 
  SJM History 🇺🇦 (@historysjm) reported 18 minutes ago

  Hi @santanderuk, I joined you recently yet you have frozen my internet banking when I tried to transfer money for no apparent reason and I have now had to be on hold on the phone for over an hour. Shocking customer service!

• 
  Matthew Russell (@iam7cool) reported 21 minutes ago

  I couldn't make this **** up So I've spent 30mins in a queue at @santanderuk for them to tell me they can't do anything other than phone the number I did and also sit in the at least 45min queue before we can start to sort my problem out. What ********