Santander down? Current status and problems in St Helens, St. Helens, England

Problems in the last 24 hours in St Helens, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in St Helens, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

• Mobile App (38%)
• Website (27%)
• Transactions (18%)
• Login (11%)
• Transfer (5%)
• Withdrawals (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Santander Issues Reports Near St Helens, England

Latest outage, problems and issue reports in St Helens and nearby locations:

• 
  Sir MondoTheMoody for *PM *Poet Minister (@MondoMoody) reported 8 minutes ago from Widnes, England

  @santanderuk @santanderuk ?Criminal Customer Service.Voted worst bank by @MoneySavingExp.I concur.Opened EasyAccessSaver to add to Mortgage Acct.Sent my whole Pension pot.Their mistakes locked me out.Didn't even know if it got there for 2 weeks.10 hrs.8 phone calls. Zero service.Don't bother

• 
  Sir MondoTheMoody for *PM *Poet Minister (@MondoMoody) reported 32 minutes ago from Widnes, England

  @santanderukhelp @santanderuk ?Criminal Customer Service.Voted worst bank by @MoneySavingExp.I concur.Opened EasyAccessSaver to add to Mortgage Acct.Sent my whole Pension pot.Their mistakes locked me out.Didn't even know if it got there for 2 weeks.10 hrs.8 phone calls. Zero service.Don't bother

• 
  Blaise™🇮🇹🇳🇬 (@Blaiise1) reported 34 minutes ago from Westhoughton, England

  @santanderuk our accents are all different and we can't sound like the automated voice in the telephone banking service. If you were going to use customers voice as passwords, you should have made provisions for various accents in a diversified UK.

• 
  Mike Kivi 🟨🟥 (@mikekivi) reported 39 minutes ago from Liverpool, England

  @santanderuk how do I find my mortgage sort code number so I can register for online banking? Can’t find on the web site, Sandi tells me to log on to online banking, had my call to the Call Centre dropped 3 times while trying to speak to a person…

• 
  Jo Boyd (@JoBoyd71656844) reported 39 minutes ago from Liverpool, England

  @santanderuk appalling time scale waiting for the security team on the phone. 1hr 30 and then gets cut off!!!! My account is blocked and cannot access my funds terrible customer service

• 
  Long-E (@LongTingz_L17) reported 41 minutes ago from Liverpool, England

  @santanderuk having huge technical difficulties, your website keeps kicking me out

• 
  Sir MondoTheMoody for *PM *Poet Minister (@MondoMoody) reported 43 minutes ago from Widnes, England

  @santanderuk @MoneySavingExp Still not sorted.After 3 useless letters, 8 calls.10hrs spent.Every Customer Service Agent telling me the last Agent had given me the wrong information (6 of them in total) No call back from Complaints 2 days after registering. Thought I'd lost my pension. Distraught.Made me ill.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Vicky Parsons 🌻 (@bigtallbird) reported 3 minutes ago

  Thanks @santanderuk, can’t get cash out of machine for taxi home from work, can’t buy anything to get cash back. Can’t use card on minibus service app either. I don’t have any other bank cards. It’s been on the news all day, how is it not fixed yet? #SantanderFail #SortItOut

• 
  JAI (@JaiTHINKS) reported 4 minutes ago

  @santanderuk any idea when I might be able to do some online banking? Been trying to get on the app & the website since 9am 😑

• 
  Vero (@veronarghx) reported 5 minutes ago

  @santanderukhelp @santanderuk what's going on with the app, and payments not going thru?? Help x

• 
  IAN ASTILL (@IANASTILL1) reported 6 minutes ago

  @santanderuk Your systems are still down and there is no one to talk to this is absolutely disgraceful. Do you plan to do another update as nothing has been done since 16:45. You bot on chat is absolutely useless. Please communicate with your customers as their loyalty is running very thin.

• 
  fuchsia🌺 (@fuchsia_rileyx) reported 10 minutes ago

  What a ******* joke of a bank @santanderuk is not been able to access any money for 12 hours, how do you expect me to buy FOOD u greedy bastards

• 
  Steve Ariss (@Stephenariss) reported 11 minutes ago

  @santanderuk while your system are down how can stolen cards be reported ?

• 
  Bexy Boo (@BexSum) reported 13 minutes ago

  @santanderuk Online banking is working now 🙌🏻

• 
  Lee Mc🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@leemcm1976) reported 14 minutes ago

  @isachaali @santanderuk I've used my card 4 times today with no issues

• 
  Craig Kelly. 🇬🇧🏳️‍🌈 (@craigkelly1969) reported 18 minutes ago from Newburn, England

  @santanderukhelp The customer relations around this whole technical issue have been a complete fiasco @santanderuk and @santanderukhelp and I sincerely hope the plonker responsible for destroying thousands of peoples plans today is looking for another job on Monday morning !!

• 
  Alex Delarge (@GetMuscularEdge) reported 23 minutes ago

  @santanderuk No wonder your logo looks like a steaming dog ****! Sort it out quicker please.