Is Santander down in St Helens, St. Helens, England?
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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in St Helens, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in St Helens and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Website (39%)
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Mobile App (31%)
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Login (17%)
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Transactions (8%)
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Withdrawals (3%)
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Transfer (3%)
Community Discussion
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Santander Issues Reports Near St Helens, England
Latest outage, problems and issue reports in St Helens and nearby locations:
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Mike Smith Sax
(@mikesmithsax) reported
from
Southport, England
WATCH OUT PEOPLE! I have been scammed by someone using a telephone number from @santanderuk. The bank were fast to lock my account down, but the money has gone. Now having to wait 15 days before anything can be looked into. @santanderukhelp @MartinSLewis DON’T TRUST CALLER ID!
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Sir MondoTheMoody for *PM *Poet Minister
(@MondoMoody) reported
from
Widnes, England
@santanderuk @santanderuk ?Criminal Customer Service.Voted worst bank by @MoneySavingExp.I concur.Opened EasyAccessSaver to add to Mortgage Acct.Sent my whole Pension pot.Their mistakes locked me out.Didn't even know if it got there for 2 weeks.10 hrs.8 phone calls. Zero service.Don't bother
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Sir MondoTheMoody for *PM *Poet Minister
(@MondoMoody) reported
from
Widnes, England
@santanderuk @MoneySavingExp Still not sorted.After 3 useless letters, 8 calls.10hrs spent.Every Customer Service Agent telling me the last Agent had given me the wrong information (6 of them in total) No call back from Complaints 2 days after registering. Thought I'd lost my pension. Distraught.Made me ill.
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Jo Boyd
(@JoBoyd71656844) reported
from
Liverpool, England
@santanderuk appalling time scale waiting for the security team on the phone. 1hr 30 and then gets cut off!!!! My account is blocked and cannot access my funds terrible customer service
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Long-E
(@LongTingz_L17) reported
from
Liverpool, England
@santanderuk having huge technical difficulties, your website keeps kicking me out
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Sir MondoTheMoody for *PM *Poet Minister
(@MondoMoody) reported
from
Widnes, England
@santanderukhelp @santanderuk ?Criminal Customer Service.Voted worst bank by @MoneySavingExp.I concur.Opened EasyAccessSaver to add to Mortgage Acct.Sent my whole Pension pot.Their mistakes locked me out.Didn't even know if it got there for 2 weeks.10 hrs.8 phone calls. Zero service.Don't bother
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Blaise™🇮🇹🇳🇬
(@Blaiise1) reported
from
Westhoughton, England
@santanderuk our accents are all different and we can't sound like the automated voice in the telephone banking service. If you were going to use customers voice as passwords, you should have made provisions for various accents in a diversified UK.
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Mike Kivi 🟨🟥
(@mikekivi) reported
from
Liverpool, England
@santanderuk how do I find my mortgage sort code number so I can register for online banking? Can’t find on the web site, Sandi tells me to log on to online banking, had my call to the Call Centre dropped 3 times while trying to speak to a person…
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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Freya Marshall Payne
(@fmarshallpayne) reported
@santanderuk help please! I try to log into my account (on the app and in any browser) and it seems to glitch and take me right back tob the log-on page every time, meaning I can't actually get into my account
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Charlie Robery
(@CharlieRobery) reported
@santanderuk Hi, I'm in the process of switching to another bank and they say it cannot be completed due to an issue on the santander side. How do I find out what this is? The online chat bot isn't very helpful. Thanks
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James Sibley
(@jssibley) reported
@santanderukhelp @santanderukhelp @santanderuk confirms they really REALLY do not care as they confirm here they do not want to help. DIABOLICAL
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Shironjit Saha
(@sahask76) reported
@santanderukhelp My friend took a 21 month 0% £5K balance transfer. Initial DD set £50, @santanderuk tried to take £5K yesterday-payment declined. Same happened today. Credit score is being ruined. Customer services have said it will take 3days to sort! Can you DM me urgently.
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Aaron N
(@aaronnicoll1999) reported
@santanderukbiz @santanderuk Is there an issue with your systems? We cannot pay anything in at post office (declines) and can view anything online banking properly?
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HIRB082119
(@Jossys_Giants86) reported
@robertsimms @santanderuk Coincidence, I’ve just had a message from a friend of mine who works for Santander to say he had the most horrible customer on the phone about 3 hours ago who was complaining non-stop so he passed him around 4 of his colleagues for 1.5 hours
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Unstabilized AU
(@UnstabilizedAU) reported
@santanderuk Automated messages: "There's a lot of people trying to call us right now and our lines are busy". Also santander: *here, listen to this automated message for 5 minutes and let us try to get a sample of your voice*. **** off will you.
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James Sibley
(@jssibley) reported
DO NOT use @santanderuk for your mortgage. Errors happen but they take weeks to remedy them and show NO urgent @santanderukhelp are unprofessional. @santanderuk cost vendors money when they make mistakes and ruin house moves and sales
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Erin Coleclough
(@rinnie1984) reported
Currently been on the phone for 36 minutes and I'm still waiting for someone to actually answer.... @santanderuk not your finest service is it? 😕
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James Sibley
(@jssibley) reported
@santanderukhelp Please answer my questions @santanderuk @santanderukhelp. Or does your deliberate silence and lack of response show how you know this is unethical and unprofessional. WHERE IS YOUR CUSTOMER SERVICE and duty of care?