Santander down? Current status and problems in St Helens, St. Helens, England

Problems in the last 24 hours in St Helens, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in St Helens, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

• Mobile App (38%)
• Website (25%)
• Transactions (18%)
• Login (11%)
• Transfer (5%)
• Withdrawals (2%)

Community Discussion

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Santander Issues Reports Near St Helens, England

Latest outage, problems and issue reports in St Helens and nearby locations:

• 
  Blaise™🇮🇹🇳🇬 (@Blaiise1) reported 7 minutes ago from Westhoughton, England

  @santanderuk our accents are all different and we can't sound like the automated voice in the telephone banking service. If you were going to use customers voice as passwords, you should have made provisions for various accents in a diversified UK.

• 
  Mike Kivi 🟨🟥 (@mikekivi) reported 16 minutes ago from Liverpool, England

  @santanderuk how do I find my mortgage sort code number so I can register for online banking? Can’t find on the web site, Sandi tells me to log on to online banking, had my call to the Call Centre dropped 3 times while trying to speak to a person…

• 
  Jo Boyd (@JoBoyd71656844) reported 39 minutes ago from Liverpool, England

  @santanderuk appalling time scale waiting for the security team on the phone. 1hr 30 and then gets cut off!!!! My account is blocked and cannot access my funds terrible customer service

• 
  Sir MondoTheMoody for *PM *Poet Minister (@MondoMoody) reported 42 minutes ago from Widnes, England

  @MoneySavingExp @santanderuk ?Criminal Customer Service.Voted worst bank by @MoneySavingExp.I concur.Opened EasyAccessSaver to add to Mortgage Acct.Sent my whole Pension pot.Their mistakes locked me out.Didn't even know if it got there for 2 weeks.10 hrs.8 phone calls. Zero service.Don't bother

• 
  Long-E (@LongTingz_L17) reported 42 minutes ago from Liverpool, England

  @santanderuk having huge technical difficulties, your website keeps kicking me out

• 
  Sir MondoTheMoody for *PM *Poet Minister (@MondoMoody) reported 43 minutes ago from Widnes, England

  @santanderuk @MoneySavingExp Still not sorted.After 3 useless letters, 8 calls.10hrs spent.Every Customer Service Agent telling me the last Agent had given me the wrong information (6 of them in total) No call back from Complaints 2 days after registering. Thought I'd lost my pension. Distraught.Made me ill.

• 
  Sir MondoTheMoody for *PM *Poet Minister (@MondoMoody) reported 44 minutes ago from Widnes, England

  @santanderuk @santanderuk ?Criminal Customer Service.Voted worst bank by @MoneySavingExp.I concur.Opened EasyAccessSaver to add to Mortgage Acct.Sent my whole Pension pot.Their mistakes locked me out.Didn't even know if it got there for 2 weeks.10 hrs.8 phone calls. Zero service.Don't bother

• 
  Sir MondoTheMoody for *PM *Poet Minister (@MondoMoody) reported 55 minutes ago from Widnes, England

  @santanderukhelp @santanderuk ?Criminal Customer Service.Voted worst bank by @MoneySavingExp.I concur.Opened EasyAccessSaver to add to Mortgage Acct.Sent my whole Pension pot.Their mistakes locked me out.Didn't even know if it got there for 2 weeks.10 hrs.8 phone calls. Zero service.Don't bother

• 
  Sir MondoTheMoody for *PM *Poet Minister (@MondoMoody) reported 58 minutes ago from Widnes, England

  @santanderukhelp @santanderuk @MoneySavingExp Still not sorted.After 3 useless letters, 8 calls.10hrs spent.Every Customer Service Agent telling me the last Agent had given me the wrong information (6 of them in total) No call back from Complaints 2 days after registering. Thought I'd lost my pension. Distraught.Made me ill.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  MrT (@MrT_1965) reported 1 minute ago

  @santanderukhelp @santanderuk @santanderuk I cannot believe this conversation. I cannot get an answer. As I said earlier, feedback is not going to help me. I need to speak to a human.

• 
  John the ... (@Johnh1971) reported 2 minutes ago

  @santanderuk I’ve had a problem paying in to one of you atm and am out of pocket, tried the no on machine but been on hold well over an hour, please can you help

• 
  Kilmamouse (@mcsporran_james) reported 2 minutes ago

  @santanderuk @VictoriaScone Answer the phone. Yer customer service is #dreadful . Employ more staff. On hold...#awful

• 
  The Beer Critic (@beercriticdude) reported 10 minutes ago

  @santanderuk why do you call someone leave them on hold for 40 mins and then cut them off. Then ask to be called yourself and then fail to answer the phone kept on hold! Apparently it’s the fraud line as well - been over an hour now - shocking service!

• 
  To the right 🇬🇧 🇬🇧 🇬🇧 (@Matandtired) reported 11 minutes ago

  @santanderuk Chat facility doesn’t work, says it will pass to an agent and nothing happens. Shocking service

• 
  RosinaC (@RCantaldo) reported 12 minutes ago

  @Marciathewriter @santanderuk Absolutely outrageous service you have received Marcia. The fact the twitter team on here couldn't pass your number to the said department for them to call you is beyond unprofessional and completely lazy. Hope you got it sorted.

• 
  Kim Horstmanshof (@kim_h_1) reported 14 minutes ago

  @leedsjourno @gregkfoley @santanderuk But don’t forget that your energy provider is likely to cut your direct debit by £67 in each of those months due to the £400 government winter fuel bill help, so the cashback is likely to be much less than what it was before…

• 
  Alex Falconer (@AlejkaFal) reported 18 minutes ago

  @santanderuk I've been on the phone for 40 minutes in a queue. I need to make the down payment on the house I'm buying by 5pm. This is a joke

• 
  Anthony Monks (@thisismrmonks) reported 19 minutes ago from Preston, England

  Well @santanderuk @santanderukhelp please, please pass on my thanks to Melissa in your contact centre. She was absolutely brilliant, after four times of not getting a proper answer from your chat service (I talked to humans not the bot) she was brilliant and has made my day.

• 
  Beth Harvey (@bethharvs1) reported 19 minutes ago

  @santanderuk @santanderukhelp pls help, locked out of online banking and have a money transfer pending since Monday. Late on rent and other payments as a result and have yet to receive any useful support. Huge anxiety can you pls get in contact!!