Santander down? Current status and problems in St Helens, St. Helens, England

Problems in the last 24 hours in St Helens, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in St Helens, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

• Mobile App (38%)
• Website (27%)
• Transactions (18%)
• Login (11%)
• Transfer (5%)
• Withdrawals (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Santander Issues Reports Near St Helens, England

Latest outage, problems and issue reports in St Helens and nearby locations:

• 
  Sir MondoTheMoody for *PM *Poet Minister (@MondoMoody) reported 3 minutes ago from Widnes, England

  @santanderukhelp @santanderuk ?Criminal Customer Service.Voted worst bank by @MoneySavingExp.I concur.Opened EasyAccessSaver to add to Mortgage Acct.Sent my whole Pension pot.Their mistakes locked me out.Didn't even know if it got there for 2 weeks.10 hrs.8 phone calls. Zero service.Don't bother

• 
  Sir MondoTheMoody for *PM *Poet Minister (@MondoMoody) reported 7 minutes ago from Widnes, England

  @MoneySavingExp @santanderuk ?Criminal Customer Service.Voted worst bank by @MoneySavingExp.I concur.Opened EasyAccessSaver to add to Mortgage Acct.Sent my whole Pension pot.Their mistakes locked me out.Didn't even know if it got there for 2 weeks.10 hrs.8 phone calls. Zero service.Don't bother

• 
  Long-E (@LongTingz_L17) reported 24 minutes ago from Liverpool, England

  @santanderuk having huge technical difficulties, your website keeps kicking me out

• 
  Sir MondoTheMoody for *PM *Poet Minister (@MondoMoody) reported 25 minutes ago from Widnes, England

  @santanderukhelp @santanderuk @MoneySavingExp Still not sorted.After 3 useless letters, 8 calls.10hrs spent.Every Customer Service Agent telling me the last Agent had given me the wrong information (6 of them in total) No call back from Complaints 2 days after registering. Thought I'd lost my pension. Distraught.Made me ill.

• 
  Mike Kivi 🟨🟥 (@mikekivi) reported 46 minutes ago from Liverpool, England

  @santanderuk how do I find my mortgage sort code number so I can register for online banking? Can’t find on the web site, Sandi tells me to log on to online banking, had my call to the Call Centre dropped 3 times while trying to speak to a person…

• 
  Jo Boyd (@JoBoyd71656844) reported 53 minutes ago from Liverpool, England

  @santanderuk appalling time scale waiting for the security team on the phone. 1hr 30 and then gets cut off!!!! My account is blocked and cannot access my funds terrible customer service

• 
  Blaise™🇮🇹🇳🇬 (@Blaiise1) reported 53 minutes ago from Westhoughton, England

  @santanderuk our accents are all different and we can't sound like the automated voice in the telephone banking service. If you were going to use customers voice as passwords, you should have made provisions for various accents in a diversified UK.

• 
  Sir MondoTheMoody for *PM *Poet Minister (@MondoMoody) reported 54 minutes ago from Widnes, England

  @santanderuk @MoneySavingExp Still not sorted.After 3 useless letters, 8 calls.10hrs spent.Every Customer Service Agent telling me the last Agent had given me the wrong information (6 of them in total) No call back from Complaints 2 days after registering. Thought I'd lost my pension. Distraught.Made me ill.

• 
  Sir MondoTheMoody for *PM *Poet Minister (@MondoMoody) reported 54 minutes ago from Widnes, England

  @santanderuk @santanderuk ?Criminal Customer Service.Voted worst bank by @MoneySavingExp.I concur.Opened EasyAccessSaver to add to Mortgage Acct.Sent my whole Pension pot.Their mistakes locked me out.Didn't even know if it got there for 2 weeks.10 hrs.8 phone calls. Zero service.Don't bother

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mark Ware (@TallM07) reported 4 minutes ago

  @santanderuk banking app is down this morning!

• 
  AllBladesArntWe (@__Marmite__) reported 5 minutes ago

  Is anyone working @santanderuk FRAUD line??? Trying to get through for over an hour yesterday, 45 minutes so far today and still no one answering.

• 
  L (@Lauren_6489) reported 6 minutes ago

  @santanderukhelp @santanderuk The problem has been resolved. #covid

• 
  Jamie Lavery (@JamieLavery_) reported 10 minutes ago

  Why does it feel like every company is using Covid as an excuse for poor phone customer service and wait times frustrating waiting again @santanderuk @santanderukhelp

• 
  Stephen Cook (@cookiethecoin) reported 12 minutes ago

  A job at @santanderuk i want. They must only work days regular because every day guaranteed if you go on the app its down for maintenance every evening and every night. #Santander

• 
  Hazel O'Connor (@Witch_Hazel1981) reported 16 minutes ago

  @santanderuk is down, so @Tesco have suspended my delivery saver pass. Ugh! It can only be a Monday morning #notenoughcaffeineforthis

• 
  Jamie Lavery (@JamieLavery_) reported 18 minutes ago

  Why does it feel like every company is using Covid as an excuse for poor phone customer service and wait times frustrating waiting again @santanderuk

• 
  Rachael Williams (@Rachwill92) reported 19 minutes ago

  Is anyone else struggling to get into their online banking? @santanderuk ik considering leaving and moving to a different bank because of their constant issues! #santanderbank

• 
  charlee martin (@charlee_woobear) reported 19 minutes ago

  @santanderuk is there issues with online banking

• 
  The Geordie Ape 🦍 🌍🌌 (@GeordieApe) reported 22 minutes ago

  @Mistywoman1 @santanderuk Santander where the absolute pits when I went through a mortgage application with them about 9 years ago. Completely messed me about and I near lost the house I was looking to buy (I was also an existing mortgage customer at the time). Dreadful service. Would never use again.