Santander

Is Santander down in North Shields, Borough of North Tyneside, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in North Shields, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in North Shields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in North Shields, Borough of North Tyneside, England 11/20/2025 08:10

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (55%)

    Mobile App (55%)

  2. Website (27%)

    Website (27%)

  3. Login (18%)

    Login (18%)

Community Discussion

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Santander Issues Reports Near North Shields, England

Latest outage, problems and issue reports in North Shields and nearby locations:

  • craigkelly1969 Craig Kelly. 🇬🇧🏳️‍🌈 (@craigkelly1969) reported from Newburn, England

    @santanderukhelp The customer relations around this whole technical issue have been a complete fiasco @santanderuk and @santanderukhelp and I sincerely hope the plonker responsible for destroying thousands of peoples plans today is looking for another job on Monday morning !!

  • sorchaodonneII sorcha (@sorchaodonneII) reported from Sunderland, England

    Anyone who banks with @santanderuk having issues with payments declining due to the 3D authentication failing, but it’s not actually giving you an OTP or asking you to authorise the payment on the santander app? Don’t know what to do 🫠

  • Kinsal2 sally🌻🇺🇦😷#FBPPE 🇪🇺 (@Kinsal2) reported from Chester-le-Street, England

    @MorganBroadcast @santanderuk I have just shown her your tweet and she has sensibly decided against an account with @santanderuk . The last thing anyone should feel is that this is the kind of Customer Service that you would recieve if you found yourself the victim of a crime.

  • danieljohnallis Daniel (@danieljohnallis) reported from Gateshead, England

    Sort it out @santanderuk since you changed from Visa to Mastercard, it’s been nothing but issues. My account isn’t working today. Good job this isn’t my main account and I have a couple of current accounts with other banks. As soon as my savings interestrate runs out I’m leaving!

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • mrhughjanus simon mercer (@mrhughjanus) reported

    @santanderuk on hold for 32 minutes to customer services and still not got through - poor, very poor

  • kane_tabitha ThaliaTheWriter (@kane_tabitha) reported

    @santanderuk Rubbish customer service. On hold for over an hour! How is that ok!

  • peastonprice Andy Price FRSA FHEA (@peastonprice) reported

    @santanderuk Three days trying to get through to get my account online account unblocked! Terrible customer service..

  • CharlieC_01 Charlie Chamberlain (@CharlieC_01) reported

    @santanderuk what is the best way to speak with an advisor about my new debit card not working? been on hold for over an hour and your online chat won’t help me 🤬

  • LeeroyLee2 Leeroy Lee (@LeeroyLee2) reported

    @santanderuk This bank WILL NOT HELP if you are a victim of fraud.

  • loftedondrive Ian Davies (@loftedondrive) reported

    @santanderuk Shame there isn't something in there about mishandling accounts & being extremely unhelpful & lacking in customer service. As long as Ant & Dec are OK that's the main thing. Wonder if the banking ombudsman will call Ant & Dec as witnesses? More idea then your complaints dept 👎

  • kane_tabitha ThaliaTheWriter (@kane_tabitha) reported

    @santanderuk your customer service is a joke. On hold for over an hour. Awful

  • kane_tabitha ThaliaTheWriter (@kane_tabitha) reported

    @santanderuk Rubbish customer service. On hold for over an hour! How is that ok!

  • sameer27038259 Sameer G (@sameer27038259) reported

    Avoid banking with @santanderuk . Pathetic bank , poor service and will@hold u to ransom for days to access your own money n then say ‘ we are very busy ‘ poor directionless management to the core

  • bunglenzippy BZ (@bunglenzippy) reported

    @Pinal93447840 @santanderuk @bancosantander Also getting poor service. Go elsewhere if you can.