Santander status: access issues and outage reports

Problems in the last 24 hours in Marlow, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Marlow, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

• Mobile App (39%)
• Website (26%)
• Transactions (17%)
• Login (11%)
• Transfer (6%)
• Withdrawals (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Santander Issues Reports Near Marlow, England

Latest outage, problems and issue reports in Marlow and nearby locations:

• 
  Joey Maley (@joeymaley) reported 21 minutes ago from Wokingham, England

  @santanderuk I have just hung up after being on hold for the past 1 hour 23 minutes. You have the very worst history of phone times I have ever known. I wanted to sort my issue online but was unable to as your app is awful. You closed the local branch. You are beyond useless.

• 
  Corinna Reilly (@corinnareilly) reported 26 minutes ago from Old Windsor, England

  @santanderuk I know it’s difficult at the moment but I can’t get through on the phone, I went to branch and she sent me away (despite me driving half hour) and came back and tried make an apt in branch and not giving any until March. Im about to walk! Crazy service.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Divya Hirani (@Divya10Hirani) reported 2 minutes ago

  Customer service, we have had for the past year has been appalling. Requested new online banking details and kept getting told you should receive them in 10 days. 6 Months gone by. Then decided to close our ac 2 wks ago and have not received anything. @santanderuk

• 
  Luke Walker (@Walks_Luke) reported 6 minutes ago

  @santanderukhelp @santanderuk <——- Worst Bank Ever @santanderukhelp <——- Worst Customer Service Ever

• 
  Dan Taylor (@D_Tays46) reported 8 minutes ago

  @santanderuk hi, I requested an account transfer as a new customer 7 days ago now but haven’t had confirmation of the switch? Can you advise please?

• 
  Luke Walker (@Walks_Luke) reported 11 minutes ago from Solihull, England

  @santanderukhelp 14:58 Exactly 2 Hours Still Nothing @santanderuk <——- Worst Bank Ever @santanderukhelp <——- Worst Customer Service Ever

• 
  💖SophieThompsonSuperFan💖 (@Support4Sophiex) reported 14 minutes ago

  @santanderuk The app is still not working properly!! Do you know when the issue will be fixed?? Thank you.

• 
  Emma Harmer (@wigzy1) reported 20 minutes ago

  @santanderuk been on hold for over an hour, it cut to a ringing tone but no answer. Tried again same thing happened. Card/pin not working and no help whatsoever

• 
  Ayub Nathanie (@anathanie13) reported 20 minutes ago

  @santanderuk blocks account. Call to unblock as stuck abroad. Get told come in to branch. Tell them I can't and need money to pay for the ticket and the quarantine as in a red list country. Still get told come into branch. Literally moving banks after this disgusting service.

• 
  Woodalls C. M. (@woodallscm) reported 21 minutes ago

  @CraigDu62835353 @santanderuk I was recommended to @AllenBelay,they were able to successfully regain access back to my account. They also work on banned, hacked, disabled, locked accounts. I recommend them✅.

• 
  Lisa Herbert (@lherbert09) reported 21 minutes ago

  @santanderuk Can you help? I tried to deposit cash today at 2 branch ATMs and neither would accept cash deposits. Do I have to physically go into the branch to do this?

• 
  𝙁𝙧𝙞𝙩𝙯 𝙫𝙤𝙣 𝙍𝙪𝙣𝙩𝙚 ⚜️ フリッツ先生 (@vonRunte) reported 23 minutes ago

  @santanderuk abysmal service. Website doesn't work, been trying for 3 days to pay my card. Now on the phone for 28 minutes.