Santander status: access issues and outage reports

Problems in the last 24 hours in Maidenhead, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Maidenhead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Maidenhead, England

Latest outage, problems and issue reports in Maidenhead and nearby locations:

• 
  Rob Taylor (@TreborRolyat) reported 3 minutes ago from Amersham, England

  @santanderuk Shocking customer service wasting hours of peoples time either queuing on phone lines closing local branches reduced opening hours hours. Treat customers with absolute contempt

• 
  Iain White (@WhiteIain) reported 13 minutes ago from Bracknell, England

  @santanderuk 40 mins on hold and still on hold actually sat in one of your branches who can’t help me after a call this morning to you advised me to go to a branch . Is this acceptable on any level . Anyone suggest a better more modern business bank I should be switching to ?

• 
  Corinna Reilly (@corinnareilly) reported 21 minutes ago from Old Windsor, England

  @santanderuk I know it’s difficult at the moment but I can’t get through on the phone, I went to branch and she sent me away (despite me driving half hour) and came back and tried make an apt in branch and not giving any until March. Im about to walk! Crazy service.

• 
  Patrick (@Everybody63) reported 26 minutes ago from Hillingdon, England

  @santanderuk hi..i'm having problems logging on to the mobile app

• 
  Chris Creissen (@ChristopheSkis) reported 32 minutes ago from Hillingdon, England

  @santanderuk some advice: if a client has processed a change to their mortgage don’t keep messaging them telling them that current deal is expiring and encouraging them to take action.Makes client think that process is broken and new deal not actually in place 🙄 #banking #ux #cx

• 
  Joey Maley (@joeymaley) reported 43 minutes ago from Wokingham, England

  @santanderuk I have just hung up after being on hold for the past 1 hour 23 minutes. You have the very worst history of phone times I have ever known. I wanted to sort my issue online but was unable to as your app is awful. You closed the local branch. You are beyond useless.

• 
  Scott Maintenance (@Scottmaintain) reported 45 minutes ago from Rickmansworth, England

  @santanderuk I see Virgin accounts now let you take a picture of a cheque for paying in, when are we going to get this? John (unhappy cheque receiving Santander customer)

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dorset Gooner (@dorset_gooner) reported 5 minutes ago

  So @santanderuk cards not working @AintreeRaces frustrating but will they take cash? No! No common sense at all Day ruined 👍👏🏻

• 
  eyerish seadog (@Dogglllzzz) reported 6 minutes ago

  @santanderuk Standard reply. I see you can’t help.

• 
  Nigel Hale (@NigelHale754855) reported 7 minutes ago

  @hnjsamuels @santanderuk Customer service is a thing of the past. It's all apps and bots. It's like banging your head against a brick wall.

• 
  Steven_Wickham (@StevenWickham00) reported 7 minutes ago

  @santanderuk Why is the online login down??

• 
  Matt (@Matt540547911) reported 8 minutes ago

  @santanderuk @TSB Sort your app out! Not working this morning!

• 
  Alphabet Soup (@Alph4betSoup) reported 8 minutes ago

  @sailingbikeruk @santanderuk Ofc, KYC = 'Know Your Client' - its a form of checks that that those handling funds (banks, exchanges, legal sector, estate agents etc) are supposed to undertake in order to provide the service legitimately. Most commonly to prove identity, but also to provide legitimacy of funds

• 
  Lee Bee 💙💙💙 (@LeeBee39) reported 13 minutes ago

  @santanderuk clearly in either a cyber attack or major infrastructure issues! What is it? Your customers NEED to know - especially when one of your junior fraud callers said YES you are undergoing a cyber incident! Want me to post more of the call?

• 
  cookaburra (@weyheylad) reported 15 minutes ago

  @santanderuk the voucher for transfer of ISA isn't working . I've downloaded the code however there is no voucher and I have received no further notification email . I've been in branch . Nothing to do with them . Gave me an email . Emailed no reply . How can I sort this out ?

• 
  Gillian (@sandygill_) reported 15 minutes ago

  @santanderuk @TSB How about sorting out your bug-ridden, slow, clunky, almost always crashing (usually in the middle of setting up a payment), impossible to log-out of (although it randomly and inconvenient logs you out), ap?!

• 
  Chris May (@cp_ma24524562) reported 17 minutes ago

  @santanderuk @santanderukhelp I keep getting notifications saying I need to confirm my identity, then in my app nowhere to do it HELP