Santander down? Current status and problems in Maidenhead, England

Problems in the last 24 hours in Maidenhead, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Maidenhead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

• Mobile App (38%)
• Website (27%)
• Transactions (18%)
• Login (11%)
• Transfer (5%)
• Withdrawals (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Santander Issues Reports Near Maidenhead, England

Latest outage, problems and issue reports in Maidenhead and nearby locations:

• 
  Scott Maintenance (@Scottmaintain) reported 14 minutes ago from Rickmansworth, England

  @santanderuk I see Virgin accounts now let you take a picture of a cheque for paying in, when are we going to get this? John (unhappy cheque receiving Santander customer)

• 
  Joey Maley (@joeymaley) reported 22 minutes ago from Wokingham, England

  @santanderuk I have just hung up after being on hold for the past 1 hour 23 minutes. You have the very worst history of phone times I have ever known. I wanted to sort my issue online but was unable to as your app is awful. You closed the local branch. You are beyond useless.

• 
  Corinna Reilly (@corinnareilly) reported 27 minutes ago from Old Windsor, England

  @santanderuk I know it’s difficult at the moment but I can’t get through on the phone, I went to branch and she sent me away (despite me driving half hour) and came back and tried make an apt in branch and not giving any until March. Im about to walk! Crazy service.

• 
  Patrick (@Everybody63) reported 35 minutes ago from Hillingdon, England

  @santanderuk hi..i'm having problems logging on to the mobile app

• 
  Chris Creissen (@ChristopheSkis) reported 43 minutes ago from Hillingdon, England

  @santanderuk some advice: if a client has processed a change to their mortgage don’t keep messaging them telling them that current deal is expiring and encouraging them to take action.Makes client think that process is broken and new deal not actually in place 🙄 #banking #ux #cx

• 
  Rob Taylor (@TreborRolyat) reported 57 minutes ago from Amersham, England

  @santanderuk Shocking customer service wasting hours of peoples time either queuing on phone lines closing local branches reduced opening hours hours. Treat customers with absolute contempt

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Suzy C Miller (@suzche12) reported 1 minute ago

  Trying to open an account for my teenager is an absolute nightmare. @santanderuk you’re service is an absolute joke. How many times do I need to download information and how many different ones do you need when already should be on your database as an existing customer!

• 
  Philip Westlake (@yeovil1962) reported 7 minutes ago

  @santanderuk 3 months to get 130.00 no chance. Had an account with you but you wouldn’t give us a mortgage. Went to another bank and absolutely no problem. Need to look after people better

• 
  Jacki Jam (@Jacki_Jam) reported 10 minutes ago

  @santanderuk If you spent some money on actual staff, opened branches and improved customer service instead of paying those two stupid tw*ts on TV to front your marketing maybe you wouldn't need to bribe people to open an account

• 
  Kate (@KateKtam) reported 14 minutes ago

  @santanderuk Any idea why your online banking won’t allow me to request my log in details and why it’s taking over 45 minutes for your staff to answer calls when trying to sort it out? Desperately need access and have no way of doing it.

• 
  Kyle Blain (@ThisbeaBlainie) reported 19 minutes ago

  @santanderuk why did I just wait an hour to speak to your support team to get an o2 voicemail? That’s mad!

• 
  Kathleen Furniss (@FurnissKathleen) reported 20 minutes ago

  @santanderuk @santanderukhelp @santanderpb What is your policy re supporting non-mobile impaired clients? A patient changed address during hospital admission. Despite knowing passwords, they were denied a new card PIN via post, thus denied access to their money! They had no food!

• 
  Bethany (@beth1814) reported 22 minutes ago

  @mommmy33333 @antanddec @santanderuk I wish you luck, just be aware it’s a real long shot for them to see this and do something about it. Have you tried loans etc to help you out?

• 
  wendy brown 💙 (@bookster54) reported 24 minutes ago

  @santanderuk at last! Within a day of my complaint landing on Pam's desk the refund was in my account. 2 weeks of being passed from pillar to post, 5+ hrs on mobile. It shouldn't be this hard - v poor customer service.

• 
  wendy brown 💙 (@bookster54) reported 25 minutes ago

  @santanderuk ok, after 4 hours on the phone over 5 calls, 2 Twitter staff, 6 call staff all unable to action refund despite seeing the error. 2 dispute refs, 1 complaints ref and no promised call back I've emailed consumer help at the Guardian and copied you in. #santanderuk

• 
  Bethany (@beth1814) reported 26 minutes ago

  @mommmy33333 @antanddec @santanderuk What do you want them to do exactly? And why you in particular? Not trying to be rude, genuinely want to know. It’s a very long shot they’ll see your tweets and want to pay for your university. Slightly better chance if you have a really good reason to help