Santander status: access issues and outage reports

Problems in the last 24 hours in Maidenhead, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Maidenhead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Maidenhead, England

Latest outage, problems and issue reports in Maidenhead and nearby locations:

• 
  Joey Maley (@joeymaley) reported 19 minutes ago from Wokingham, England

  @santanderuk I have just hung up after being on hold for the past 1 hour 23 minutes. You have the very worst history of phone times I have ever known. I wanted to sort my issue online but was unable to as your app is awful. You closed the local branch. You are beyond useless.

• 
  Scott Maintenance (@Scottmaintain) reported 21 minutes ago from Rickmansworth, England

  @santanderuk I see Virgin accounts now let you take a picture of a cheque for paying in, when are we going to get this? John (unhappy cheque receiving Santander customer)

• 
  Corinna Reilly (@corinnareilly) reported 25 minutes ago from Old Windsor, England

  @santanderuk I know it’s difficult at the moment but I can’t get through on the phone, I went to branch and she sent me away (despite me driving half hour) and came back and tried make an apt in branch and not giving any until March. Im about to walk! Crazy service.

• 
  Iain White (@WhiteIain) reported 35 minutes ago from Bracknell, England

  @santanderuk 40 mins on hold and still on hold actually sat in one of your branches who can’t help me after a call this morning to you advised me to go to a branch . Is this acceptable on any level . Anyone suggest a better more modern business bank I should be switching to ?

• 
  Chris Creissen (@ChristopheSkis) reported 46 minutes ago from Hillingdon, England

  @santanderuk some advice: if a client has processed a change to their mortgage don’t keep messaging them telling them that current deal is expiring and encouraging them to take action.Makes client think that process is broken and new deal not actually in place 🙄 #banking #ux #cx

• 
  Patrick (@Everybody63) reported 51 minutes ago from Hillingdon, England

  @santanderuk hi..i'm having problems logging on to the mobile app

• 
  Rob Taylor (@TreborRolyat) reported 54 minutes ago from Amersham, England

  @santanderuk Shocking customer service wasting hours of peoples time either queuing on phone lines closing local branches reduced opening hours hours. Treat customers with absolute contempt

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sohail Lamvel (@Lamvel) reported 8 minutes ago

  @santanderuk How can I unblock my world elite credit card without having to call? Seems like a block that only CS can remove?

• 
  ∆ (@intelcymru) reported 10 minutes ago

  Sick Sikh seek help @santanderuk

• 
  KevinB (@KevinUTO1867) reported 11 minutes ago

  @MartinSLewis - @santanderuk have rejected my bank account switch bonus claiming my DD’s aren’t on their eligible “list”. One DD is a payment to my local council and the other is the @PostcodeLottery. Have you heard of such an issue?

• 
  Ficanaso (@Jelibra1967) reported 12 minutes ago

  @ForeverScept @santanderuk @antanddec Id check out the Martin Lewis website or download his app. There will be a deal to move to another bank and get cash back for doing it. Think my brother just moved to Nationwide for £175.

• 
  Sandy (@deerheartsk) reported 13 minutes ago

  @santanderuk you really need to update your app to a speedy app. It’s too slow to load the login page, and then if we navigate to the stocks

• 
  One under par (@Oneunderpar3) reported 13 minutes ago

  @santanderuk how long am I supposed to wait online chat to speak to a real person to explain a security issue?

• 
  clayton king (@king_clayton) reported 14 minutes ago

  @santanderuk All I want is my personal id - to try and log in - can’t use it if I cannot log in. Your chat id diabolical and feels like youve gone cheap on development where it foesnt understand basic info

• 
  Lucy Dorrington (@TheParentGame) reported 14 minutes ago

  @santanderuk @TSB Why have you blocked access to online banking unless various ID demands and proof of earnings are met? You say it's the law, but I bank with Barclays and NatWest and haven't had to do this? I don't see how it's only necessary for you?

• 
  julie (@juliebalfo) reported 15 minutes ago

  @santanderuk Terrible service. Needed bank statement - waited 10 days -still nothing. Went into branch and unbelievably they can’t print one! Do not go paperless as this lot are never going to give you a hard copy should you need it for anything!

• 
  Artur (@Kirjakulov) reported 16 minutes ago

  Using a UK bank, @santanderuk in my case, I have to click 3 times "Yes, I am sure what I am doing, not, I am not being scammed, just make the fking transaction." This is what happens when government overregulates stuff. UX drops to absolute ****.