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Santander

Santander status: access issues and outage reports

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Full Outage Map
  • Santander generated 0 outage signals in the last 24 hours around Darwen, including 0 direct reports.

Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Darwen, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Darwen, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

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Community Discussion

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Santander Issues Reports Near Darwen, England

Latest outage, problems and issue reports in Darwen and nearby locations:

  • matt_tomkin
    Matt Tomkin - Tao (@matt_tomkin) reported from Bury, England

    Why can you apply for a loan, get a loan and have the money without speaking to anyone. Yet to pay it off you have to sit on the phone for 6 days with **** on hold music?? @santanderuk @NatWest_Help

  • thisismrmonks
    Anthony Monks (@thisismrmonks) reported from Preston, England

    Well @santanderuk @santanderukhelp please, please pass on my thanks to Melissa in your contact centre. She was absolutely brilliant, after four times of not getting a proper answer from your chat service (I talked to humans not the bot) she was brilliant and has made my day.

  • Blaiise1
    Blaise™🇮🇹🇳🇬 (@Blaiise1) reported from Westhoughton, England

    @santanderuk our accents are all different and we can't sound like the automated voice in the telephone banking service. If you were going to use customers voice as passwords, you should have made provisions for various accents in a diversified UK.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • 2spikywwefans
    2SpikyHairedWweFans (@2spikywwefans) reported

    @santanderuk you ******* **** bastards! Been waiting over an hour on chat to be connected! What is it with this **** substandard service! I really am thinking of moving to @AskNationwide

  • littlemore20
    Tessa Bennett #bemoretoddy (@littlemore20) reported

    @HWarlow @santanderuk I`ve heard in the past that Santander is totally RUBBISH (And that`s the polite version) when it comes to dealing with the estates of the dead which really doesn`t help the bereaved

  • RidgewayRam
    Garry Peat (@RidgewayRam) reported

    @santanderuk Yes we will email you but this needs reporting to FSCS and financial ombudsman as the service we are getting is nothing short of appalling. Promises to call back but don’t and still can’t access our money despite requesting a transfer to an account in the same name …. Sigh 😞

  • andyparsons3
    AP (@andyparsons3) reported

    Under FCA’s Consumer Duty @santanderuk UK has a duty to avoid causing foreseeable harm and provide timely support. +4 hours locked out of a fee-paying account over a small euro payment, with zero communication, fails both tests. Formal complaint logged. @financialombuds @WhichUK

  • omgitsmaks
    Maks (@omgitsmaks) reported

    @santanderuk Are these advisers also able to help with a money transfer request or i have to wait until tomorrow morning?

  • Adiba_xx
    Adiba. 🇵🇸 (@Adiba_xx) reported

    @santanderuk I’ve been trying to reach your fraud team for over an hour by phone & unfortunately neither the website or app is able to resolve my issue. Customers really shouldn’t be left waiting this long for support. Could someone please assist urgently? Thank you

  • MsSC1986
    Sarah (@MsSC1986) reported

    Dear @santanderuk please fix your mortgage arrears emails. I’ve made a payment plan, so don’t send me an email asking me to either pay in full or call to make an arrangement. It’s not too hard to set the system to check whether I’m sticking to the plan or not.

  • iamedterry
    Edward Terry (@iamedterry) reported

    @santanderuk I think that’s symptomatic of a bigger issue. Having to wait 8 hours for text support says many things about your systems. 1) The AI chat assistant doesn’t deliver; 2) There are fundamental underlying issues that are causing so many people to need support (the bigger issue).

  • roadworkauditor
    @roadworksauditoruk (@roadworkauditor) reported

    Very poor customer service @santanderuk - my x had her phone & purse stolen in London 2 weeks ago New card & 2 letters due in 4 working days but took 6 but @santanderuk didn’t register her phone number so locked the account & now she having to wait at least 4 working days more!

  • andyparsons3
    AP (@andyparsons3) reported

    @santanderuk and there we have it, no contact was made, nothing, heading towards day 3 of no access to something i’ve paid for