Santander status: access issues and outage reports

Problems in the last 24 hours in Consett, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Consett, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Consett, England

Latest outage, problems and issue reports in Consett and nearby locations:

• 
  sally🌻🇺🇦😷#FBPPE 🇪🇺 (@Kinsal2) reported 6 minutes ago from Chester-le-Street, England

  @MorganBroadcast @santanderuk I have just shown her your tweet and she has sensibly decided against an account with @santanderuk . The last thing anyone should feel is that this is the kind of Customer Service that you would recieve if you found yourself the victim of a crime.

• 
  Dana (@dana1smith) reported 13 minutes ago from Sunderland Bridge, England

  @santanderuk is there still a problem with card payments ?

• 
  Craig Kelly. 🇬🇧🏳️‍🌈 (@craigkelly1969) reported 23 minutes ago from Newburn, England

  @santanderukhelp The customer relations around this whole technical issue have been a complete fiasco @santanderuk and @santanderukhelp and I sincerely hope the plonker responsible for destroying thousands of peoples plans today is looking for another job on Monday morning !!

• 
  Daniel (@danieljohnallis) reported 49 minutes ago from Gateshead, England

  Sort it out @santanderuk since you changed from Visa to Mastercard, it’s been nothing but issues. My account isn’t working today. Good job this isn’t my main account and I have a couple of current accounts with other banks. As soon as my savings interestrate runs out I’m leaving!

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Maks (@omgitsmaks) reported 4 minutes ago

  Dear @santanderuk - are your phone support people asleep?

• 
  AP (@andyparsons3) reported 5 minutes ago

  @santanderuk @santanderukhelp so after contacting me you still couldn’t help me either - 8 hours blocked accounts for no reason, no support, no customer services - appalling absolutely appalling service

• 
  Nigel Burger (@jonathoncloud1) reported 5 minutes ago

  @santanderuk message sent, but not holding out much hope as you have managed to ignore all recent emails ever since you offered compensation following your errors.

• 
  Otis, Flash & Rainbow Benji & Charlie🌈 (@Otis_labrador) reported 7 minutes ago

  Mum is regretting changing bank account to @santanderuk The app crashes every time she tries to verify her ID. The AI chat can't help. Over 50 mins on hold to speak to the call centre then they hung up 🤬 Of course the nearest branch only opens once a week when Mum is at work.

• 
  BIG_McQuill (@BIG_McQuill) reported 8 minutes ago

  @santanderuk Hi. I'm trying to pay off a bill, and I'm not receiving the OTP. I've tried everything you've suggested, and still nothing, but I can receive other texts etc absolutely fine, please can you look into this problem? It's not the first time this issue has occurred.

• 
  Ash 1974🔴🏐 (@andy_horner) reported 9 minutes ago

  @santanderuk Well, after authorising an unsanctioned withdrawal, they now cant give me access to my mobile or online banking! Cowboy banking basically. Customer service or security cant do a thing either!!

• 
  Lucy Dorrington (@TheParentGame) reported 9 minutes ago

  @santanderuk @TSB Why have you blocked access to online banking unless various ID demands and proof of earnings are met? You say it's the law, but I bank with Barclays and NatWest and haven't had to do this? I don't see how it's only necessary for you?

• 
  Tessa Bennett #bemoretoddy (@littlemore20) reported 15 minutes ago

  @HWarlow @santanderuk I`ve heard in the past that Santander is totally RUBBISH (And that`s the polite version) when it comes to dealing with the estates of the dead which really doesn`t help the bereaved

• 
  SJ (@SJ_H11) reported 15 minutes ago

  @santanderuk can you please provide me with a customer service contact number? I refuse to talk to your robot Sandi as I’m speaking plain English to it and it has absolutely 0 comprehension to what I’m talking about

• 
  100 (@GhostNoFace0101) reported 16 minutes ago

  @santanderuk another **** bank been sat in a queue for about 20mins no answer