Santander status: access issues and outage reports

Problems in the last 24 hours in Consett, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Consett, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Consett, England

Latest outage, problems and issue reports in Consett and nearby locations:

• 
  Dana (@dana1smith) reported 15 minutes ago from Sunderland Bridge, England

  @santanderuk is there still a problem with card payments ?

• 
  sally🌻🇺🇦😷#FBPPE 🇪🇺 (@Kinsal2) reported 20 minutes ago from Chester-le-Street, England

  @MorganBroadcast @santanderuk I have just shown her your tweet and she has sensibly decided against an account with @santanderuk . The last thing anyone should feel is that this is the kind of Customer Service that you would recieve if you found yourself the victim of a crime.

• 
  Craig Kelly. 🇬🇧🏳️‍🌈 (@craigkelly1969) reported 27 minutes ago from Newburn, England

  @santanderukhelp The customer relations around this whole technical issue have been a complete fiasco @santanderuk and @santanderukhelp and I sincerely hope the plonker responsible for destroying thousands of peoples plans today is looking for another job on Monday morning !!

• 
  Daniel (@danieljohnallis) reported 51 minutes ago from Gateshead, England

  Sort it out @santanderuk since you changed from Visa to Mastercard, it’s been nothing but issues. My account isn’t working today. Good job this isn’t my main account and I have a couple of current accounts with other banks. As soon as my savings interestrate runs out I’m leaving!

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ∆ (@intelcymru) reported 4 minutes ago

  Sick Sikh seek help @santanderuk

• 
  100 (@GhostNoFace0101) reported 4 minutes ago

  @santanderuk another **** bank been sat in a queue for about 20mins no answer

• 
  Edward Terry (@iamedterry) reported 7 minutes ago

  @santanderuk As a systems and process specialist I can see there’s a deeper issue that needs addressing. And removing telephone support was not a smart move either. Why are you making it so hard to get support? Do you want to lose customers? It wouldn’t surprise me if you are.

• 
  Bonnie🫡and Clyde 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@ElznGaz) reported 9 minutes ago

  @santanderuk have you a problem updating balances after transfers ?

• 
  Paul Fowler (@badger_uk) reported 16 minutes ago

  @santanderuk your customer care is shocking. I have been on your live chat since 3.20pm and no one has come back to me. No one at all

• 
  Sarah (@MsSC1986) reported 17 minutes ago

  Dear @santanderuk please fix your mortgage arrears emails. I’ve made a payment plan, so don’t send me an email asking me to either pay in full or call to make an arrangement. It’s not too hard to set the system to check whether I’m sticking to the plan or not.

• 
  Manavmeet Singh (@Manavvv31) reported 19 minutes ago

  @hnjsamuels @santanderuk Modern banking somehow manages to make you feel both over monitored and completely unsupported at the same time. Blocking important payments while removing basic human service is the exact kind of thing that drives people mad. @hnjsamuels

• 
  ANDREW JAMES BRINKMAN (@monounio) reported 20 minutes ago

  It’s a contingency to use my money to make war! When I have earnt that saving lives! Lock down Santander please 🙏🏻. @santanderuk

• 
  AniaK (@AnAgedBrummie) reported 21 minutes ago

  @HWarlow @santanderuk The bureaucratic nightmare after a bereavement is so awful. I hope you've got some support to navigate it all.

• 
  Garry Peat (@RidgewayRam) reported 22 minutes ago

  @santanderuk This continued for a further 24 hrs with over 35 new accts being opened. I, therefore, had to call to explain the situation. The call handler was helpful and said he would close the new accts but I was staggered that as a customer facing employee he was not aware of the situation