TalkTalk Outage in Torquay, Borough of Torbay, England

@danslee @virginmedia That’s shocking customer handling Dan. If it’s any help I’ve actually found the guys @TalkTalk pretty good especially on tech issues around broadband.

@TalkTalk hi my broadband has just gone down

.@TalkTalk NEVER listen to what you are saying to them. It now looks as if I will have to sue @TalkTalk for the negligence of their engineer in disconnecting our sockets unnecessarily. Aaaarrrggghhh!

So two number changes later, we no longer use the landline much. We’ve now got no extension sockets despite not ever having a problem before. We’ve spent hours talking to @TalkTalk but there’s one big problem....

.@TalkTalk then refused to send an engineer out to fix the damage they had done. They are insisting on me sending another crappy router as apparently they cannot test the line (despite saying at the beginning of all this that their tests had shown a problem with our wiring.)

The problem is that you cannot trust @TalkTalk. They lost our data to a plague of Nigerian hackers who pestered us daily. Then they gave us a new telephone number which was from another customer whose data had been lost.

I then spoke to a fault manager who also said the problem was my router. I told him that the fault was with the external BT Openreach wiring. I plugged in the crappy Huawei @TalkTalk router and lo and behold there was an external fault.

I tried @TalkTalk’s ‘live chat’ to explain that their engineer had decimated our house wiring but I was then told the problem was my router. (Lesson to self -Do NOT use live chat)

He then pronounced that he had ‘improved’ the speed and left saying it would get better still in a couple of days. The problem was that there was no change - other than courtesy of @TalkTalk we no longer had working extension sockets.

Now I use my own router rather than the dodgy Chinese one supplied by @TalkTalk. I was also fairly confident that there was no problem with our internal wiring but the ‘engineer’ proceeded to cut the wires to all our internal sockets.

We waited in for the engineer. Surprisingly he turned up on time. He said that he was here to fix the ‘bridge tap’ which was all he did. @TalkTalk said there was a problem with our internal wiring.

It started with @TalkTalk trying to be helpful. Their “tests” had detected a fault with our line - so the email said - and they would send an engineer free of charge to fix it.

If you have ever suffered a Broadband fault you will have some idea of the hell that is @TalkTalk customer service. A thread on how not to do things.

@TalkTalk I’ve reported it numerous times and have put in a formal complaint and still no internet. I think as I was the last connection put into the exchange when everyone gets home my internet disappears. I have spent hour upon hour trying to sort this and get no where

@TalkTalk hello, my internet should of been connected yesterday, but it’s not working still flashing orange all connected correctly tried online chat but unhelpful I would really like this rectified ASAP as I’m paying and not getting a service. Thank you.

@TalkTalk have just provided us with probably the worst customer service I have ever endured. And their broadband is dogshit.

@TalkTalk Thanks Mike. After more than 6 hours engineers are on their way to fix it. Surely can't be much longer

@TalkTalk Still not working ME10 1qw 😡😡

@TalkTalk I've said it before and I'll say it once more. Instead of sending threatening letters. How about you stop ignoring my complaint. I know why your ignoring it, because you have all the evidence that says I'm right.... Grow a pair and deal with the complaint....

@TalkTalk Hi Vicky. Thank you for replying. I have been through this several times over phone. Talk can't fix the issue therefore I just want out. It's really getting personal to me that talktalk is just trying to hide and they never follow up with complaint

@TalkTalk Thanks Mike. I switched to a new supplier in May. BT installed a fibre line & removed the old line (with your service) in error. I emailed TT the next day to explain. Not only have I not needed but I've not had any service with you since May 28 but I'm asked to pay until Aug 26

@Ofcom I need your help regarding a complaint with @TalkTalk from day one I have been reporting slow internet and poor service than what I was promised. Cancellation department doesn't want to speak and I've been transferred to one dept to another. They also want to charge fee.

@TalkTalk Really Mike . Ive done that. Ince again its not the issue. Its THE POOR QUALITY OF SOME OF THE CHANNELS

@TalkTalk Still not working in ME10

My @TalkTalk internet router is not working. I've received an automated email saying an engineer will come out in the next 3 working days to fix the problem. It's a bank holiday weekend so it looks like the issue will not be resolved until next week! 🙄

@TalkTalk Are #TalkTalk capable of solving problems. You have known there is a fault on our line for over a month, but done nothing about it. @TalkTalk