TalkTalk Outage in Stoke-on-Trent, England

@TalkTalk 16th August I was having issues with not having any TV channels. Today I'm still having these problems. I pay for a service to be told ring this number, a number that doesn't do jack diddly squat! Blaming it on high pressure then retune.

@TalkTalk 16th August I was having issues with not having any TV channels. Today I'm still having these problems. I pay for a service to be told ring this number, a number that doesn't do jack diddly squat! Blaming it on high pressure then retune.

@TalkTalk I need a number to speak to someone please. Your online service and call following prompts are shocking. This is a great way to lose custom. Very unhappy!

@TalkTalk internet Bern dropping out for 3 days now in st3 postcode. I know it's not just me as people I know having same issues. What's going on as I cannot work and losing money.

@TalkTalk Hi weve logged in to the account and done a line check...says a problem and that you will look into it within the next 2-3 working days

@JoJoA27608046 @TalkTalk Thats not too bad then knowing others are...although Jades got me doing the living room, need the internet back so i can go back to being lazy 😂

@Sickpillow @TalkTalk No it’s just shit internet 😉

@TalkTalk If that were the case she would have been connected by now. I was encouraged to open a new account assured that she would be reconnected immediately. That never happened!

@TalkTalk Customer service has been awful. We are very disappointed

@TalkTalk shocking service from your company. My mum is vulnerable & hasn’t had working b’band since March 25th but can’t speak 2 anyone 2 sort it as your phone lines don’t answer. Also started a conversation here last week through DM. Was speaking to Jo & then he/she just left!

@TalkTalk My mum is one of the 1.5m high risk people who need to self isolate for 12 weeks. She hasn’t had broadband since the 25th March. Your customer care lines are closed & she can’t remember the details to get on to online account.

@TalkTalk wifi been down for 4 days.... Fantastic timing when their contact centres are closed 👍🏼

WiFi’s down and @TalkTalk helpline doesn’t open till 8 😒

Had some of the worst service from @ScottishPower in recent days. Changeover from @TalkTalk now into day 3, and still no broadband. Not good enough. As a result, we are very far behind in our work. Completely unacceptable levels of service.

Can’t believe the disgusting service from #talktalk after house destroyed in flood

@TalkTalk are thieving lying b****** I first reported my issue 9th September, I spent an hour and a half on the phone to a supervisor last week who informed me I was well within my rights to cancel with no charge but to please allow them 48 hours to see if fixes worked.

@TalkTalk I spoke to customer services Friday night as I first reported my home WiFi problem of it never working and being unable to use it more than 28 days ago it has been marked on my file I am entitled to cancel. I would like this to be actioned please

@TalkTalk I want someone to call me u have had it absolutely up to here with my crap home wifi for the past three months - today was the absolute final straw when our @Google home now won’t connect, alarm didn’t go off and missed my favourite gym class ! @NetflixUK won’t work !!

@TalkTalk these people are useless, look is like I’m ringing up tomorrow to cancel. #rudecustomerservice

@TalkTalk It’s really bad Netflix either won’t connect or constantly disconnects my phone won’t stay connected and having to use my partners 3G hotspot with @ThreeUK just to use WiFi!

@TalkTalk Is there a way to cancel your contract online. Taking ages to eat through. When your agent called back, it dropped and he didn’t call again. #customerexperience Sign up in minutes. Cancellation takes hours.

@TalkTalk Hello. There is a problem sending emails from older android devices. Has TalkTalk recently withdrawn support for older versions of android from the mail server? I am awaiting replys to my DM's sent Tuesday and Wednesday.

@TalkTalk Hi. Can you check issues in my area please. Internet light has been going orange and losing connections on and off for the last two days

@TalkTalk I know that but these are charges because I had no choice but to cancel my contract. Now I am getting all sorts of emails saying I owe £300. There are plenty of emails and still no one has contacted me. I don't believe I should be charged for the result of a faulty box. Thanks.

@CuckooInternet Hi Becca - thank you! Does this apply if Heather is moving - as in, the line you guys will use is different from the one the TalkTalk supply uses? Does she actively need to cancel the TalkTalk account/line if that's the case?

So have had no Internet since December, and @TalkTalk @TalkTalkGroup refusing to help. Been speaking to them every day since, spend 4-5 hours on the phone but no one helps, made numerous complaints and no one gets back to me

@TalkTalk not allowing me to chat to customer service. Telling me my phone got disconnected in 2016???? Have already DM'd

I know you deal with the account closing for an old supplier - does this actually matter? Can you still close the old TalkTalk account even if she can't get into it because TalkTalk entered the wrong email on their system and she doesn't know what it is? Any help appreciated :)

@CuckooInternet hi guys - my friend @Heather_hattie is joining Cuckoo 🎉 but is having issues with TalkTalk, her old supplier - they've entered her email wrong on the change of ownership form so she's locked out of her account and can't verify herself. [see next tweet]

@WhiskyQueen89 You cut down on gas and electricity . They'll eventually put in a PAYG meter , so you won't have any choice . Broadband from TalkTalk . Forget about Council Tax until they take it off your benefits . A struggle but you can do it .