TalkTalk Outage in Stoke-on-Trent, England

@TalkTalk are thieving lying b****** I first reported my issue 9th September, I spent an hour and a half on the phone to a supervisor last week who informed me I was well within my rights to cancel with no charge but to please allow them 48 hours to see if fixes worked.

@TalkTalk I spoke to customer services Friday night as I first reported my home WiFi problem of it never working and being unable to use it more than 28 days ago it has been marked on my file I am entitled to cancel. I would like this to be actioned please

@TalkTalk I want someone to call me u have had it absolutely up to here with my crap home wifi for the past three months - today was the absolute final straw when our @Google home now won’t connect, alarm didn’t go off and missed my favourite gym class ! @NetflixUK won’t work !!

@TalkTalk these people are useless, look is like I’m ringing up tomorrow to cancel. #rudecustomerservice

@TalkTalk It’s really bad Netflix either won’t connect or constantly disconnects my phone won’t stay connected and having to use my partners 3G hotspot with @ThreeUK just to use WiFi!

@TalkTalk my broadband has recently been awful and my Netflix won’t connect. It’s weak on my@phone and not impressed as it was great.

@beckyjennifersw @TalkTalk I often use Twitter to **** off poor service from companies.

@TalkTalk Perhaps encourage your call centre staff to a) listen, b) attempt to be empathetic when dealing with a 90 year old customer who isn’t IT savvy, c) not patronise the son who is trying to help her. I’d be more than happy to speak to someone or put something in writing.

It’s always nice to have anecdotes of bad customer service when facilitating customer care courses. So a huge “thank you” to @TalkTalk @TalkTalkGroup for providing me with fresh examples with which to horrify future delegates .

@TalkTalk very disappointing #customerservice. trying to sort issues with service since Dec, many hours on phone/online chat. Returned router for refund, provided proof of posting, Royal Mail website confirms delivered & you’re still saying no refund because not received #fedup

@TalkTalk We can then wait and see it looks like court action @TalkTalk as the person on customer service would not let me speak to a manger. Looks like a strong worded email to Tristia Harrison your ceo

@TalkTalk there customers service are terrible at treating disabled people. They asking for information a number of times that he does not no with his learning difficulties. Please avoid and share this tweet to show how bad of a service they provide

Anyone else have problems with the @TalkTalk app for Netflix, never been able to get on every other app works, yet borrowed a CD player with the Netflix app and worked.

Can’t watch Christmas tv thanks to @TalkTalk - a new tv box arriving Thursday isn’t much help #disappointed #callthemidwife #wasteofmoney

@TalkTalk Give a decent proper service without it breaking down every second with no excuses & talking about compensation for your incompetence gives no faith! Still waiting a call back as promised from your Call Centre Manager 4days ago who admitted fault was ongoing! @emmerdale

@TalkTalk No this hasn't, your 'customer service' advisors refused to do it.

@TalkTalk another day another delayed parcel this is the second router you have sent out and just received a message from DHL to say there is a problem and to have contact TalkTalk! How difficult is it to send a router!!!!!!!!

@TalkTalk oh joy. A text to say a short delay. Three weeks without service. Hate to have a long delay. What a joke.

@TalkTalk You make it right then a few weeks later it goes again. I'm not paying for an engineer nor am I giving you any money to fix anything

@TalkTalk @TalkTalkTV absolutely atrocious service. I mean....the worse ever...keep away from these guys, engineer didnt connect aerial, customer service is horrendous, cant understand advisors, poor english

@TalkTalk No and I have had this same conversation with TT each time I have no service

@TalkTalk hey talk talk I have had problems with my Internet for the past week now it either doesn't work and I get a red light on my router box or the signal is poor and it takes ages to buffer or no signal at all could you please fix this so I have happy children again

@Brett_Shavers Worst example I've seen was UK ISP @TalkTalk who sent me a router preconfigured with my username and password. Stored in plain text in the router!

@TalkTalk still no service since 26th. Was waiting for an update yesterday. Nothing. And I haven't got all day for a messenger 'conversation'.

@TalkTalk @Tw1tt3rPaul Isn’t it a nightmare trying to communicate with TalkTalk. I must have told different people the same issue about 300 times. Then the same technical check and the same 48 hour wait with absolutely no solution! Madness!