TalkTalk Outage Report in Newcastle-under-Lyme District, Staffordshire, England
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TalkTalk offers broadband internet (ADSL), television (IPTV) and home service. TalkTalk also offers mobile phone and mobile internet service as mobile virtual network operator using the Vodafone wireless network.
Full Outage Map
E-mailProblems in the last 24 hours in Newcastle-under-Lyme District, England
The chart below shows the number of TalkTalk reports we have received in the last 24 hours from users in Newcastle-under-Lyme District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by TalkTalk users through our website.
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Internet (65%)
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Phone (11%)
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Wi-fi (9%)
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Total Blackout (7%)
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E-mail (6%)
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TV (2%)
Live Outage Map Near Newcastle-under-Lyme District, Staffordshire, England
The most recent TalkTalk outage reports came from the following cities: Stoke-on-Trent and Crewe.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent |
Internet | |
| Crewe |
Internet | |
| Crewe |
Internet | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
Phone | |
| Stoke-on-Trent |
Phone |
Community Discussion
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TalkTalk Issues Reports Near Newcastle-under-Lyme District, England
Latest outage, problems and issue reports in Newcastle-under-Lyme District and nearby locations:
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George Moore
(@OfficialGMoore) reported
from
Eccleshall, England
Had some of the worst service from @ScottishPower in recent days. Changeover from @TalkTalk now into day 3, and still no broadband. Not good enough. As a result, we are very far behind in our work. Completely unacceptable levels of service.
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Thom Paxton
(@blackpoolguy79) reported
from
Stoke-on-Trent, England
@TalkTalk shocking service from your company. My mum is vulnerable & hasn’t had working b’band since March 25th but can’t speak 2 anyone 2 sort it as your phone lines don’t answer. Also started a conversation here last week through DM. Was speaking to Jo & then he/she just left!
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Kirsty
(@kwhitfield_xx) reported
from
Crewe, England
@TalkTalk my broadband has recently been awful and my Netflix won’t connect. It’s weak on my@phone and not impressed as it was great.
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Kirsty
(@kwhitfield_xx) reported
from
Sandbach, England
@TalkTalk I spoke to customer services Friday night as I first reported my home WiFi problem of it never working and being unable to use it more than 28 days ago it has been marked on my file I am entitled to cancel. I would like this to be actioned please
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Christopher Jones
(@Jonesey4492) reported
from
Stoke-on-Trent, England
@beckyjennifersw @TalkTalk I often use Twitter to **** off poor service from companies.
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𝙎𝙩𝙪
(@Sickpillow) reported
from
Stoke-on-Trent, England
@TalkTalk Hi weve logged in to the account and done a line check...says a problem and that you will look into it within the next 2-3 working days
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𝙎𝙩𝙪
(@Sickpillow) reported
from
Stoke-on-Trent, England
@JoJoA27608046 @TalkTalk Thats not too bad then knowing others are...although Jades got me doing the living room, need the internet back so i can go back to being lazy 😂
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Kirsty
(@kwhitfield_xx) reported
from
Crewe, England
@TalkTalk I want someone to call me u have had it absolutely up to here with my crap home wifi for the past three months - today was the absolute final straw when our @Google home now won’t connect, alarm didn’t go off and missed my favourite gym class ! @NetflixUK won’t work !!
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Luke Page
(@luke_page96) reported
from
Crewe, England
@TalkTalk wifi been down for 4 days.... Fantastic timing when their contact centres are closed 👍🏼
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Julian Hirst
(@Julestair) reported
from
Biddulph Moor, England
It’s always nice to have anecdotes of bad customer service when facilitating customer care courses. So a huge “thank you” to @TalkTalk @TalkTalkGroup for providing me with fresh examples with which to horrify future delegates .
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Chris Wilson
(@landychris02) reported
from
Stoke-on-Trent, England
Can’t believe the disgusting service from #talktalk after house destroyed in flood
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Kirsty
(@kwhitfield_xx) reported
from
Sandbach, England
@TalkTalk It’s really bad Netflix either won’t connect or constantly disconnects my phone won’t stay connected and having to use my partners 3G hotspot with @ThreeUK just to use WiFi!
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Karen Templeton
(@kmtnw) reported
from
Newcastle-under-Lyme District, England
@TalkTalk If that were the case she would have been connected by now. I was encouraged to open a new account assured that she would be reconnected immediately. That never happened!
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Ashleigh Wilcockson
(@thedinoash) reported
from
Stoke-on-Trent, England
WiFi’s down and @TalkTalk helpline doesn’t open till 8 😒
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Karen Templeton
(@kmtnw) reported
from
Newcastle-under-Lyme District, England
@TalkTalk Customer service has been awful. We are very disappointed
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Kirsty
(@kwhitfield_xx) reported
from
Sandbach, England
@TalkTalk are thieving lying b****** I first reported my issue 9th September, I spent an hour and a half on the phone to a supervisor last week who informed me I was well within my rights to cancel with no charge but to please allow them 48 hours to see if fixes worked.
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Julian Hirst
(@Julestair) reported
from
Biddulph Moor, England
@TalkTalk Perhaps encourage your call centre staff to a) listen, b) attempt to be empathetic when dealing with a 90 year old customer who isn’t IT savvy, c) not patronise the son who is trying to help her. I’d be more than happy to speak to someone or put something in writing.
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Liam Coxon
(@LIAMCOXON1) reported
from
Stoke-on-Trent, England
@Sickpillow @TalkTalk No it’s just shit internet 😉
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Wayne Alex Steiner
(@wasteiner) reported
from
Congleton, England
@TalkTalk these people are useless, look is like I’m ringing up tomorrow to cancel. #rudecustomerservice
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Thom Paxton
(@blackpoolguy79) reported
from
Stoke-on-Trent, England
@TalkTalk My mum is one of the 1.5m high risk people who need to self isolate for 12 weeks. She hasn’t had broadband since the 25th March. Your customer care lines are closed & she can’t remember the details to get on to online account.
TalkTalk Issues Reports
Latest outage, problems and issue reports in social media:
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Gurpreet Bal
(@GurpsSB) reported
@OpenreachHelp Hi, I need your help to resolve an issue getting FTTP to our property. @TalkTalk are useless and seem to be instructing you incorrectly. We have been sold (FTTP) twice in 4 weeks but they are not installing it. Instead we have copper to the house. 1/2
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nrf1@avfc
(@tytheevillan) reported
@NicolaPartridg2 Don’t ever try to contact @talktalk ... the bereavement services team seem incapable of realising the dead can’t speak to them! The worst customer service I have ever encountered!
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Svelte Design
(@DesignSvelte) reported
@Rubyred5552 @LeeGTMarsons @TalkTalk Colchester. Talk talk. Down!
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Jeremy Phillips
(@essexpianoman) reported
Looks like a no show from @OpenreachHelp today to install my @TalkTalk Full Fibre service... Can't see it happening in next 50 min. Seriously unimpressed waiting around all day for nothing and to top it off, won't have an internet service as of tomorrow. How am I meant to work?
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Mark Coughlan
(@coffers83) reported
@virginmedia Hi there, none of that works, I've been through that process numerous times and reset the hub numerous times. I never had to do that with TalkTalk here and my coverage was fine all over the house. I'll get a booster if needed, but the app says I don't need one!
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Danklen
(@declandouglasYT) reported
@TalkTalk @TalkTalkGroup your business practices are awful first you connect my wifi to the wrong house so i cancel my wifi with you request a refund and you apply it to my talk talk account i don't use. scummy business practices
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JAMES LEITHEAD
(@LeitheadJames) reported
@TalkTalk Hi Mike, yes that was arranged by talk talk. The line into our property has perished as it was laid in soil and not a conduit so they could not pull a new line through. Therefore the grounds team dug our path, garden, access rd and but was never connected. TT closed the job
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Tanisha
(@just_1_penni) reported
@TalkTalk can I just say how disappointed I am with your service. I have a switch over date for the 18/05 and I’m being told I have to wait until midnight and if I still don’t have internet I need to contact you😡😡😡
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Miss M
(@RiosfinestMiss) reported
.@TalkTalk you are by far the worst company I have ever had to deal with when it comes to cancelling a contract. I have had to advocate on behalf of one of your customers who lost his job (due to the pandemic) and subsequently the house that his account is for. (1)
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SalaciousSkunk
(@SalaciousSkunk) reported
@TalkTalk No can’t be bothered now, absolutely shocking, bordering diabolical service. Not even made it into minute one of my contract before requesting termination. It’s apparent from the lies, finger pointing and lack of apologies that I made a grave error signing up to #talktalk .