TalkTalk Outage in Solihull, England

Pleased to leave @TalkTalk shocking customer service. No incentive to remain- off I go to another provider. Loyalty not rewarded then!

So I’ve had absolutely garbage WiFi from @TalkTalk & now we have changed providers we can’t even get through to anyone to cancel with them. Crap service and then you can’t even cancel

@TalkTalk what is the point of having a chat function on your app if a customer doesn’t get any response at all. Also what is the point of an engineer coming a replacing wires only for the average broadband speed to plummet to an average of less 10Mbs!

@TalkTalk I’ve chatted countless time’s to online chat and get nowhere. I really want to end my contract early because the speed is so slow and forever using my phones 4G when at home

Proper Scummy Company @TalkTalk Disgraceful Customer Service

Sick of @talktalk wifi man ffs sort your shit out

How is it I'm having problems with all my devices intermittently connecting and disconnecting but @TalkTalk didn't believe me and said everything is fine.. everything isn't fine because I can't access the internet to do my uni work... but been told to monitor it for 2 days 😊😊

Customer service I've received from @TalkTalk has been abysmal today. Seriously.

TalkTalk customer service department are possibly the most inept in the history of all mankind every interaction with them is like stabbing yourself repeatedly in the foot

@TalkTalk Update FYI. We are sorry you have had a problem with our service. I have now opened a complaint for you and the reference number is 1-000006-151150-0.

@TalkTalk is the worst internet provider ever!!!! Avoid it!!! Paying for damn internet that’s been off nearly two weeks 😐

@TalkTalk It’s been off since I got back home last evening. I’ve called talktalk four times and each time I’m told to call back after two hours and still no proper help given 😭

@TalkTalk fix my broadband connection please 😭😭😭😭been calling since yesterday and being told to call in two hours all the bloody time!!! #talktalk

@TalkTalk at my sister's. New customer for 4/5 weeks. Internet download speeds of 0.34 mbs yesterday. No access to Netflix. Downloading an audio book for the last 6 hours. 3/4 downloaded. Awful service. Finally sending new router. Poor show.

@TalkTalk I spent 2H 6m online chatting to reduce my package down to all I ACTUALLY USE, only to discover right at the end, I’ve paid £62 in advance on 1/7 for services that I will now simply ‘lose’ tomorrow, with no part refund. Just ‘lost’ £37!! Disgrace.

@TalkTalk terrible customer service I have received regarding my service I never had

Constantly living on my 4g because @TalkTalk is so awful

There's me defending @TalkTalk on here cause all they seem to get is stick... Well they're absolutely awful. I'm really disappointed in the level of customer service.

why is it that @talktalk wont answer my question 'am I out of contract' yet fail to fix my internet problem #useless #wasteofspace

why can't @talktalk believe me that their router is faulty once again I have no help from them except mealy mouthed comments from somewhere in Southern Asia that they are doing all to help, time for #bumsrush

@TalkTalk my WiFi really has been awful since I had it installed last week. I can’t connect to anything

@TalkTalk Internet crap

Had a terrible experience with @TalkTalk Been charged for broadband I haven't used when I cancelled my account with them within my cooling off period and before installation. Hours of phone calls and internet chat and the problem still hasn't been resolved. Not happy. 😠

@Lukedfrt @SkyUK If sky stick to their guns, I'll wait for my contract ends in September & will never return back to them, pulling a stunt like this. Have you heard the new @TalkTalk ad you can take a contract out with them and I will not increase the price throughout the whole of the contract

Laughable call with @TalkTalk support. My contract is about to expire and the operator essentially told me to cancel my contract if have found cheaper fibre with @Hyperoptic. Now I'm on hold to cancel...

@carriemunky79 @TalkTalk @BT @SkyUK Been with them nearly a year for TV and Internet. Not a single issue with the service in that time, engineers were great when they fitted everything and billing is exactly the same every month. No surprises.

@TalkTalk customer service is as much use as a chocolate fire guard. Getting texts saying you can’t email me. Call to change my email, 30 mins later your customer service are unable to change my email address, after being bounced from department to department

@TalkTalk Apologies for the sarcasm! If it’s part of the problem in Acocks Green then we can wait with her. If not I’m taking her back home with me. It’s just very very frustrating personally and it’s naturally distressing for my MiL being cutoff again. I’ll DM my email and mobile No.

@TalkTalk It’s constantly making an “engaged” tone. When I dial the No from my mobile it says someone is on the phone, even when the phone is unplugged from the socket. Unable to dial out. So yes. No calls in or out = phone line not working, aka “Packed in” (common enough English phrase!)

@BTCare @SkyUK @TalkTalk @virginmedia this how not to retain a customer 🤔

@TalkTalk worst isp i have ever had the misfortune to deal with. Superfast broadband! Keep blaming the distance to the exchange which is about 15ft away! #clowns #bye

I'm beging to think it would be quicker to just sign up to @virginmedia than wait for @TalkTalk to fix my broadband had nothing since Wednesday but just been told its still not been reported to @OpenreachHelp who are the ones who need to fix it apparently. Only in Britain.

@TalkTalk is there a problem in the Solihull area I'm getting a speed of 1.92Mbps or is it my wifi I have been having problems on and off all year but it settled down the last few months with stable speeds of 55Mbps

@TalkTalk still no response to my complaint after 4 weeks now - case numberREP- 4103027 complaint number 1-505-698521-0 , release me from my contract #poorcustomerservice

"He looked at his iPad & saw there was a wifi signal. Today would be a good day after all. His account with @bt_uk was live but even if this turned out to be the worst decision he'd ever made he was certain of 1 thing.His @TalkTalk account was closed. He punched the air & smiled"

Tomorrow promises to be a great day. I will no longer be a @TalkTalk customer. 😁

Wind going barmy out there. Dead wheelie bins and all. And I’ve still got a Sky signal! #Smug. Cheers TalkTalk TV.

@TalkTalk That my connection is slow and substandard, which make you in breach of contract

@TalkTalk I’ve emailed and no reply. Your customer service is appalling,1 hour on the phone no resolution

@TalkTalk no internet in B17 is there something wrong with the network?

@TalkTalk Actually, could you just answer one question for me please - is call safe a free service?

@TheGoonerette @TalkTalk Oh no chick that sucks I couldn’t live without internet and no twitter ive got virgin i think its pretty good fast speed chick

@TalkTalk what a disgrace ! My mother is 69 years old. You have completely ignored her requests for help. Broadband installed on 6th September and has NEVER worked, all you have sent her is a bill. Disgusting. Tell us how cancel our contract within the cooling off period please

@TalkTalk I’m fuming with your company and you clearly don’t work to provide any service

DONT go with @TalkTalk for any sort of broadband deal! Their customer service is atrocious, their systems are ALWAYS down and I’m paying for pathetic Wi-Fi. We’ve all gone over our mobile data rates and I have been begging talk talk to help me for the past 3 weeks with no result

@TalkTalk do I need to cancel my subscription with #Virgin first or can you do that?

Mum found today that @TalkTalk are still charging her monthly bill for a contract she finished 8 months ago. She rang up, spoke to someone with poor levels of English and they told her there’s nothing they can do. Actually stealing her money. Don’t think so somehow!

@TalkTalk your customer service is appalling sending out an engineer to see if we have connected our YouView box correctly, how f*******patronising!!! We are looking to change supplier after 20 years with you, shame on you!

@TalkTalk could I please have a contact number to speak to someone regarding issues with internet and tv. Thanks

Very pathetic #service of @TalkTalk Requested #broadband on 8July, given start date of 24July. No #services till now, latest update that it might be there by 7Aug. At age of #IoT really #disappointed with #TalkTalk. Living #life without #internet really difficult

@TalkTalk Yes I Have and I got through to someone who promised me yet again that she had cancelled my service / contract. Well i guess she lied.

@TalkTalk phone line and broad band have been down for over 1 week now!!! STILL waiting for a phonecall from you!!!

@TalkTalk To be honest, it's been going on for a very long time and I am really fed up and don't have any confidence in your company is be happy to talk to someone who is properly trained but again it's a terrible service you provide and I've already spent over 8hrs on the phone with TT

@TalkTalk No. Still the same problem.

Mr dealing with TalkTalk 'our router is the problem, please can you send a new one' 3 hours later, test after test (engineer was out yesterday), more tests, & a 'can you check you've plugged in the grey cable' (this convo is online) TalkTalk - we've determined it's your router

@TalkTalk Not at the moment as I can not afford the threats from your company, and I've taken this up with Ofcom and I am getting advice to escalate to ombudsman and citizens advice. Your customer service should be shut down it's appalling

@virginmedia Doesn't look good to new customers no... It's a joke, I'll call em back later if nothing I'll cancel and stick to talktalk fibre 👍🏻

@TalkTalk x25 calls made to you, re loss of connection 1.7 hrs on avg with your c/s, which is exhausting, u r becoming a health issue for me, it's a horrific service deplorable reliability I need to quit, yet u ask 4 early termination fee.see u in court, farce of a service.

@TalkTalk I'm trying to reach out to cancel my @TalkTalk contract but I have a feeling its been put out till my 14 days expire. You chat agents been cutting me off as soon as I mention leaving. Secondly you've already taken money from my account this is not adding up

@talktalk I’ve cancelled within my cooling off period and never connected to any of your services and you are trying to charge me regardless. Shame on you