TalkTalk Outage in Birmingham, England

How is it I'm having problems with all my devices intermittently connecting and disconnecting but @TalkTalk didn't believe me and said everything is fine.. everything isn't fine because I can't access the internet to do my uni work... but been told to monitor it for 2 days 😊😊

Customer service I've received from @TalkTalk has been abysmal today. Seriously.

@TalkTalk Update FYI. We are sorry you have had a problem with our service. I have now opened a complaint for you and the reference number is 1-000006-151150-0.

@PhilTonks2 @TalkTalk @EE Used to be on o2 but couldn’t get a signal in loads of places. Never have that trouble with EE... we did have a few teething troubles when we got the broadband in at home but they were really good at testing, sending someone out.

@TalkTalk is the worst internet provider ever!!!! Avoid it!!! Paying for damn internet that’s been off nearly two weeks 😐

@TalkTalk It’s been off since I got back home last evening. I’ve called talktalk four times and each time I’m told to call back after two hours and still no proper help given 😭

@TalkTalk fix my broadband connection please 😭😭😭😭been calling since yesterday and being told to call in two hours all the bloody time!!! #talktalk

@TalkTalk at my sister's. New customer for 4/5 weeks. Internet download speeds of 0.34 mbs yesterday. No access to Netflix. Downloading an audio book for the last 6 hours. 3/4 downloaded. Awful service. Finally sending new router. Poor show.

I've discovered that if you're not with Virgin for broadband you have Openreach, they service all others from Sky to EE, TalkTalk to BT. Also, Openreach outsource work so beware dodgy contractors!

@TalkTalk I spent 2H 6m online chatting to reduce my package down to all I ACTUALLY USE, only to discover right at the end, I’ve paid £62 in advance on 1/7 for services that I will now simply ‘lose’ tomorrow, with no part refund. Just ‘lost’ £37!! Disgrace.

@TalkTalk terrible customer service I have received regarding my service I never had

There's me defending @TalkTalk on here cause all they seem to get is stick... Well they're absolutely awful. I'm really disappointed in the level of customer service.

why is it that @talktalk wont answer my question 'am I out of contract' yet fail to fix my internet problem #useless #wasteofspace

why can't @talktalk believe me that their router is faulty once again I have no help from them except mealy mouthed comments from somewhere in Southern Asia that they are doing all to help, time for #bumsrush

@TalkTalk my WiFi really has been awful since I had it installed last week. I can’t connect to anything

@TalkTalk Internet crap

Had a terrible experience with @TalkTalk Been charged for broadband I haven't used when I cancelled my account with them within my cooling off period and before installation. Hours of phone calls and internet chat and the problem still hasn't been resolved. Not happy. 😠

@Lukedfrt @SkyUK If sky stick to their guns, I'll wait for my contract ends in September & will never return back to them, pulling a stunt like this. Have you heard the new @TalkTalk ad you can take a contract out with them and I will not increase the price throughout the whole of the contract

Laughable call with @TalkTalk support. My contract is about to expire and the operator essentially told me to cancel my contract if have found cheaper fibre with @Hyperoptic. Now I'm on hold to cancel...

@TalkTalk Nope, green ones just keep flashing over the internet and wireless ones. I've also already tried resetting the router etc. Just a terrible, unreliable connection.

@TalkTalk thanks for making it absolutely impossible to work from home today - connection constantly dropping, the same yesterday too. Really am getting fed up of this service.

@carriemunky79 @TalkTalk @BT @SkyUK Been with them nearly a year for TV and Internet. Not a single issue with the service in that time, engineers were great when they fitted everything and billing is exactly the same every month. No surprises.

@TalkTalk Apologies for the sarcasm! If it’s part of the problem in Acocks Green then we can wait with her. If not I’m taking her back home with me. It’s just very very frustrating personally and it’s naturally distressing for my MiL being cutoff again. I’ll DM my email and mobile No.

@TalkTalk It’s constantly making an “engaged” tone. When I dial the No from my mobile it says someone is on the phone, even when the phone is unplugged from the socket. Unable to dial out. So yes. No calls in or out = phone line not working, aka “Packed in” (common enough English phrase!)

@TalkTalk worst isp i have ever had the misfortune to deal with. Superfast broadband! Keep blaming the distance to the exchange which is about 15ft away! #clowns #bye

I'm beging to think it would be quicker to just sign up to @virginmedia than wait for @TalkTalk to fix my broadband had nothing since Wednesday but just been told its still not been reported to @OpenreachHelp who are the ones who need to fix it apparently. Only in Britain.

@TalkTalk is there a problem in the Solihull area I'm getting a speed of 1.92Mbps or is it my wifi I have been having problems on and off all year but it settled down the last few months with stable speeds of 55Mbps

@TalkTalk still no response to my complaint after 4 weeks now - case numberREP- 4103027 complaint number 1-505-698521-0 , release me from my contract #poorcustomerservice

@TalkTalk what’s the justification for now charging for anonymous caller reject when they only have my details because of your #hack! First person trying to help me with my PC over the phone will result in a complaint to you.

"He looked at his iPad & saw there was a wifi signal. Today would be a good day after all. His account with @bt_uk was live but even if this turned out to be the worst decision he'd ever made he was certain of 1 thing.His @TalkTalk account was closed. He punched the air & smiled"

Tomorrow promises to be a great day. I will no longer be a @TalkTalk customer. 😁

Wind going barmy out there. Dead wheelie bins and all. And I’ve still got a Sky signal! #Smug. Cheers TalkTalk TV.

@TalkTalk That my connection is slow and substandard, which make you in breach of contract

@TalkTalk I’ve emailed and no reply. Your customer service is appalling,1 hour on the phone no resolution

@TalkTalk no internet in B17 is there something wrong with the network?

@TalkTalk You are absolutely rubbish! Internet is so bad last night and tonight. Another 12 months on my contract but I want out! Nothing but hassle. Constant buffering on firestick and connection drops when I go upstairs as well! Crap service.

@TalkTalk Actually, could you just answer one question for me please - is call safe a free service?

@TheGoonerette @TalkTalk Oh no chick that sucks I couldn’t live without internet and no twitter ive got virgin i think its pretty good fast speed chick

@TalkTalk what a disgrace ! My mother is 69 years old. You have completely ignored her requests for help. Broadband installed on 6th September and has NEVER worked, all you have sent her is a bill. Disgusting. Tell us how cancel our contract within the cooling off period please

@TalkTalk the service you offer is appalling. As you cant uphold your side of your contract i want to cancel my mothers contract free ASAP . Shall i do this by a written letter? When i call customer service its like talking to a brick wall and they keep repeating the same things

@TalkTalk I'm gonna give them a ring tonight when I'm back from work just wondered if any problems in the area first

@TalkTalk are you having problems in the tamworth area? Cause getting fed up of the internet always disconnecting now.been doing it for months.its a terrible service

@AVFCOfficial @TalkTalk WTF! Is that worth a statement with other things going on? Get it right Villa

@TalkTalk I’ve only been with you a couple of days but losing broadband connection. Rang customer service but they can’t help as your system is down??? Regretting moving to you!

Can't believe @TalkTalk are making my 105yr old Gran pay out the rest of her contract because she's gone into a home. Wouldn't mind but she's never seen the contract as transfered from tesco @MoneySavingExp any ideas?

@TalkTalk I've already tried that Andy and it caused the problem. After being categorically told you would not claim the Direct Debit I made a card payment, you then claimed the DD the following morning. Can you not help? I'm happy to direct message.

@virginmedia It’s been up and down at least four or five times in the last four days. This is more than 10+ years of BT and TalkTalk combined.

@TalkTalk CEO office has admitted that I was missold when I tried to cancel & was offered a deal which I accepted but didn't get. They said if I was not satisfied I could go to Ofcom which i did. I have now had a letter from talktalk threatening debt collectors & credit damage.

@VodafoneUK @MoneyTelegraph Adviser1 said a request was sent to TalkTalk who were delaying, Adviser2 confirmed that was untrue. Adviser3 said problem was that I wanted to keep my old number; My order docs (have copy) that I said Id like a new number. Truth is vodafone are not investigating why its failing

@TalkTalk losing the will too live with talktalk 3 weeks ive been waiting to reset my password there having technical problems i cant rezet my samsung phone without email password what i use for my samsung account must of been on phone 3 hours yesterday

@Ofcom Thank you .@Ofcom I’ve not been able to connect for six weeks. .@TalkTalk has extremely poor customer service and didn’t deal with the complaint for over 3 weeks. 1/2

@TalkTalk Thanks but no thanks. I’ve just spoken with cancellations and decided to leave and go with @EE who have guaranteed me service. So incredibly disappointed with @TalkTalk

@pippapip @MultiMrPhill Talktalk are ******* awful. Do not touch them with a barge pole. Customer service contradicts each other and they make up stuff and put into your record. Plusnet in the other hand are great

@lartymcparty @bulbenergy @TalkTalk I've found a Danish one, but that's not going to be much help to you.

@TalkTalk Still not working. Was promised it’d be Tuesday, and then promised it’d be yesterday and still nothing. I’m just plain being lied to......

@TalkTalk Not good Andy it’s very slow and now I’m running late. Will check again this evening when I get home.

@TalkTalk Nothing for me sadly. For the rest of your customers you can improve your customer service which, in dealing with technical problems, is head-bangingly bad. The fact that I'm still going on about it after contracting with another supplier should ring warning bells...but it won't.