TalkTalk Outage in Birmingham, England

@TalkTalk This DM service is disgraceful! I am being talked around in circles. Now all of my recordings have magically disappeared, then you instructed me to do a Factory Reset & are now blaming the disappearance on me not choosing to save my recordings. They disappeared BEFORE!!

Hi @TalkTalk, I’ve had an ongoing issue with my youview box since January. It doesn’t record and I can’t play anything back that I did record ages ago, but they still appear on the screen. Can we sort this now please? Thanks.

@OpenreachHelp Hi David thanks for the reply. So from @TalkTalk they have escalated this with you 2 weeks ago and told us a bt engineer would be out to fix the problem but we haven’t heard anything back from yourselves or @TalkTalk in nearly 10 days.

The customer service from yourselves and @TalkTalk has most definitely been the worst I have ever experienced in my life. Absolutely no communication what so ever as to what is going on? We’ve been told our case has been pushed to an official complaint but still no communication

Hi @bt_uk it has now been 6 weeks since I moved in to my new property. My broadband & TV provider is @TalkTalk on moving in we discovered that there was no line coming in to the property and that it was a BT Openreach issue. 6 weeks later I’m still without internet. Disgusting 🗑

@TalkTalk Any chance of speaking to someone that actually had a clue what they’re doing before I terminate my service with you. 5 days ago I was told my broadband was up and running 5 days later after hours of being on hold I’m still without internet @TalkTalk absolutely joke of a company

Any chance of speaking to someone that actually had a clue what they’re doing before I terminate my service with you. 5 days ago I was told my broadband was up and running 5 days later after hours of being on hold I’m still without internet @TalkTalk absolutely joke of a company

@bigfishinnet @TalkTalk Let’s just say that my work experience has given me a good insight of how rude some customers can be, forgetting the Human on the receiving end! 👍

@TalkTalk YOU ARE THE BIGGEST LOAD OF **** HOW CAN YOU JUST NOT BE CONTACTABLE AT ALL. 5 WEEKS WAITING FOR A HOME MOVE AND STILL NOTHING.

@TalkTalk constantly getting no sync and intermittent sync errors. The internet will be connected for like 20 minutes then will disconnect.

@TalkTalk you WiFi is shit m8

Talk talk are so shit why broadband don’t let u pick up internet in ur bedroom @TalkTalk

@oliviaperkss @markbrassington @TalkTalk They took my payment today and STILL dragging their feet to contact me I’ve been extremely patient considering...it’s only my sons education going down the drain nothing important 🙄 I’m about to return to NHS and need to do some online training at home..this prevents me working

@TalkTalk I’ve been without internet for 3 days. Ive been ignored & left abandoned by a member of staff via online messenger service mid taking my internet connections apart to fix the internet at 5pm yesterday. I was emailed to call customer service but the lines closed. #help

@cloelouise_ @Emma51454229 @TalkTalk I emailed the executive chairman (advice of someone else) he don’t give a crap either tbh! they keep banging on about COVID rules etc which I understand but they sold me this shit during this time so they shouldn’t have sold me something they can’t provide it’s a contract breach

@TalkTalk I need help to unblock a site so I am able to work from home, any chance of ANYONE ANSWERING THE PHONES

@alexfenlon @TalkTalk @virginmedia If they mess me about, I'll simply move. I was lied to, ignored and never resolved with @TalkTalk - and they have the cheek to send me rubbish about how they "miss" me. Try doing anything with 0.3mbs.

@alexfenlon @TalkTalk @virginmedia I sincerely hope you don't end up with a fault. I was with @TalkTalk for many years until a fault last year. Quite honestly the worst company of any description I have ever dealt with. Totally failed to resolve, now much happier on @virginmedia

@TalkTalk hello, I’m trying to set up my mums talk talk email account on her iPad but it’s not working. It’s not working on her iPhone either. This has been an on going issue which hasn’t been sorted out

@georgiaahale @giffgaff @TalkTalk @ThreeUK Oh shit! If it was within 14 days you can defo cancel penalty free as that's within the cooling off period. Make a complaint if you haven't already, don't let them get away with it. Sometimes they need that kick if all else fails email the CEO I can provide email ad.

@Dxnial33 @virginmedia @TalkTalk bruv?? my wifi is always good BT are shittt tho lmao we had the before but i think it depends on where you live and yu proabbly live in london or some **** idek

@TalkTalk line down again constant issues with speed, connection and WiFi range can we arrange a termination as it’s not fit for purpose

@ruqaiyahhhx @virginmedia @TalkTalk talk talk are the WORST😭

So after 4.5 years @TalkTalk have finally let me down, upgrading me to a service I never asked for which has resulted in no internet connection at all. Great when you're trying to job hunt!

@TalkTalk An elderly neighbour in his 90s here in London and a customer of yours desperately needs his phone line working. He is in poor health and it seems impossible for me to contact anyone. Can you DM me who can be contacted by me? Urgent. Thank you.

@TalkTalk Hi has there been any problem with the London servers? my internet keeps disappearing and reappearing since yesterday

.@talktalk I still have no WiFi and no landline or tv. Keep being promised but nothing has improved. I wish to make formal complaint and terminate my contract if my services are not restored tomorrow as promised. You are not providing what I pay for

@TalkTalk Hiya, my internet has been down since lunchtime. I’ve performed all the checks to no avail. The Contact our team button doesn’t work on the Track fault page. Can you please help? TIA Céline

@TalkTalk The level of professionalism and customer care is shocking!!

@TalkTalk My wifi has been down since Wednesday and keep getting ignored I've spoken to the service centre seven times now and I can't get into the link you dm me...I was told an engineer would be here this morning...15 minutes later I get a text saying he had come and there was a problem!