TalkTalk Outage in Birmingham, England

@TalkTalk hello, I’m trying to set up my mums talk talk email account on her iPad but it’s not working. It’s not working on her iPhone either. This has been an on going issue which hasn’t been sorted out

@georgiaahale @giffgaff @TalkTalk @ThreeUK Oh shit! If it was within 14 days you can defo cancel penalty free as that's within the cooling off period. Make a complaint if you haven't already, don't let them get away with it. Sometimes they need that kick if all else fails email the CEO I can provide email ad.

@georgiaahale @giffgaff @TalkTalk @ThreeUK Yes most definitely. I feel your pain with those idiots. I made a complaint to the CEO ended up just having to pay a cancellation charge of 60.00 instead of 200+ as I still had a while left on my contract.

@TalkTalk (1) want to cancel my order I've not had any service since the go live date. I have had three different people tell me they have canceled it and to call back in 24hours yet I call back and I have to go through the whole thing again.

@TalkTalk what a shit l show of a service, I would honestly avoid at all costs peeps!

Pleased to leave @TalkTalk shocking customer service. No incentive to remain- off I go to another provider. Loyalty not rewarded then!

@jeremycorbyn But you’re willing to make people lose their jobs at Plusnet Sky Virgin and TalkTalk. Yet alone every ******* phone company that gives a broadband service. There’s no limit to your stupidity is there.

@TalkTalk what is the point of having a chat function on your app if a customer doesn’t get any response at all. Also what is the point of an engineer coming a replacing wires only for the average broadband speed to plummet to an average of less 10Mbs!

@TalkTalk I’ve chatted countless time’s to online chat and get nowhere. I really want to end my contract early because the speed is so slow and forever using my phones 4G when at home

@WalnutTalking I think Virgin will work out more expensive in the long run, but it's very fast and reliable so far (1 month in). Was at my wits end with TalkTalk. Customer service beyond atrocious.

@WalnutTalking Moved to Virgin Media from TalkTalk last month. Best thing I did. Quite honestly the worst company I have ever dealt with.

Proper Scummy Company @TalkTalk Disgraceful Customer Service

Sick of @talktalk wifi man ffs sort your shit out

.@TalkTalk I have been doing online chat for hours today. Trying to find out why my broadband is bad. Asked the same questions on each chat, get told that tests will be done! But don’t seem to be getting anywhere... ‘help’ 😡

How is it I'm having problems with all my devices intermittently connecting and disconnecting but @TalkTalk didn't believe me and said everything is fine.. everything isn't fine because I can't access the internet to do my uni work... but been told to monitor it for 2 days 😊😊

Customer service I've received from @TalkTalk has been abysmal today. Seriously.

@TalkTalk Update FYI. We are sorry you have had a problem with our service. I have now opened a complaint for you and the reference number is 1-000006-151150-0.

@PhilTonks2 @TalkTalk @EE Used to be on o2 but couldn’t get a signal in loads of places. Never have that trouble with EE... we did have a few teething troubles when we got the broadband in at home but they were really good at testing, sending someone out.

@TalkTalk is the worst internet provider ever!!!! Avoid it!!! Paying for damn internet that’s been off nearly two weeks 😐

@TalkTalk It’s been off since I got back home last evening. I’ve called talktalk four times and each time I’m told to call back after two hours and still no proper help given 😭

@TalkTalk fix my broadband connection please 😭😭😭😭been calling since yesterday and being told to call in two hours all the bloody time!!! #talktalk

@TalkTalk at my sister's. New customer for 4/5 weeks. Internet download speeds of 0.34 mbs yesterday. No access to Netflix. Downloading an audio book for the last 6 hours. 3/4 downloaded. Awful service. Finally sending new router. Poor show.

I've discovered that if you're not with Virgin for broadband you have Openreach, they service all others from Sky to EE, TalkTalk to BT. Also, Openreach outsource work so beware dodgy contractors!

@TalkTalk I spent 2H 6m online chatting to reduce my package down to all I ACTUALLY USE, only to discover right at the end, I’ve paid £62 in advance on 1/7 for services that I will now simply ‘lose’ tomorrow, with no part refund. Just ‘lost’ £37!! Disgrace.

@TalkTalk terrible customer service I have received regarding my service I never had

There's me defending @TalkTalk on here cause all they seem to get is stick... Well they're absolutely awful. I'm really disappointed in the level of customer service.

why is it that @talktalk wont answer my question 'am I out of contract' yet fail to fix my internet problem #useless #wasteofspace

why can't @talktalk believe me that their router is faulty once again I have no help from them except mealy mouthed comments from somewhere in Southern Asia that they are doing all to help, time for #bumsrush

@TalkTalk my WiFi really has been awful since I had it installed last week. I can’t connect to anything

@TalkTalk Internet crap

Had a terrible experience with @TalkTalk Been charged for broadband I haven't used when I cancelled my account with them within my cooling off period and before installation. Hours of phone calls and internet chat and the problem still hasn't been resolved. Not happy. 😠

@Lukedfrt @SkyUK If sky stick to their guns, I'll wait for my contract ends in September & will never return back to them, pulling a stunt like this. Have you heard the new @TalkTalk ad you can take a contract out with them and I will not increase the price throughout the whole of the contract

Laughable call with @TalkTalk support. My contract is about to expire and the operator essentially told me to cancel my contract if have found cheaper fibre with @Hyperoptic. Now I'm on hold to cancel...

@TalkTalk Nope, green ones just keep flashing over the internet and wireless ones. I've also already tried resetting the router etc. Just a terrible, unreliable connection.

@TalkTalk thanks for making it absolutely impossible to work from home today - connection constantly dropping, the same yesterday too. Really am getting fed up of this service.

@carriemunky79 @TalkTalk @BT @SkyUK Been with them nearly a year for TV and Internet. Not a single issue with the service in that time, engineers were great when they fitted everything and billing is exactly the same every month. No surprises.

@TalkTalk Apologies for the sarcasm! If it’s part of the problem in Acocks Green then we can wait with her. If not I’m taking her back home with me. It’s just very very frustrating personally and it’s naturally distressing for my MiL being cutoff again. I’ll DM my email and mobile No.

@TalkTalk It’s constantly making an “engaged” tone. When I dial the No from my mobile it says someone is on the phone, even when the phone is unplugged from the socket. Unable to dial out. So yes. No calls in or out = phone line not working, aka “Packed in” (common enough English phrase!)

@TalkTalk worst isp i have ever had the misfortune to deal with. Superfast broadband! Keep blaming the distance to the exchange which is about 15ft away! #clowns #bye

I'm beging to think it would be quicker to just sign up to @virginmedia than wait for @TalkTalk to fix my broadband had nothing since Wednesday but just been told its still not been reported to @OpenreachHelp who are the ones who need to fix it apparently. Only in Britain.

@TalkTalk is there a problem in the Solihull area I'm getting a speed of 1.92Mbps or is it my wifi I have been having problems on and off all year but it settled down the last few months with stable speeds of 55Mbps

@TalkTalk still no response to my complaint after 4 weeks now - case numberREP- 4103027 complaint number 1-505-698521-0 , release me from my contract #poorcustomerservice

@TalkTalk what’s the justification for now charging for anonymous caller reject when they only have my details because of your #hack! First person trying to help me with my PC over the phone will result in a complaint to you.

"He looked at his iPad & saw there was a wifi signal. Today would be a good day after all. His account with @bt_uk was live but even if this turned out to be the worst decision he'd ever made he was certain of 1 thing.His @TalkTalk account was closed. He punched the air & smiled"

Tomorrow promises to be a great day. I will no longer be a @TalkTalk customer. 😁

Wind going barmy out there. Dead wheelie bins and all. And I’ve still got a Sky signal! #Smug. Cheers TalkTalk TV.

@TalkTalk That my connection is slow and substandard, which make you in breach of contract

@TalkTalk I’ve emailed and no reply. Your customer service is appalling,1 hour on the phone no resolution

@TalkTalk no internet in B17 is there something wrong with the network?

@TalkTalk You are absolutely rubbish! Internet is so bad last night and tonight. Another 12 months on my contract but I want out! Nothing but hassle. Constant buffering on firestick and connection drops when I go upstairs as well! Crap service.

@TalkTalk Without service for 11 days certainly qualifies and fact that #talktalk is even contesting it speaks volumes about customer relations. 20 days since letter of complaint and no reply - 7 days since letters to Head of Credit & Director, Consumers and no response. BBC next. #avoid

12mins into streaming a programme and literally buffering every few seconds 😤 sick of how terrible the Internet connection and service is. And never resolve the issues #talktalk

@TalkTalk Why haven't you replied.... Another example of your inept customer service

@AitchMatty @virginmedia Never had a problem really with TalkTalk and we were with them for 15 years or so. Signed up to Virgin in August 2019, regretted it after a month because of their rude customer service

@AitchMatty @virginmedia Mate I can honestly say I have never had a customer service experience like this in my life. Going back to TalkTalk once this is over. All because they couldn't honour a code from one of the coupon sites and a screwed up referral

@sweetenercries @TalkTalk Yeah mate their WiFi is shit I need to speak to them or I'll be cancelling and going to @bt

@sweetenercries @TalkTalk HELP

@everytimelovin @TalkTalk YES THEYRE SHIT DONT GET WIFI FROM THEM

@TalkTalk hope ur happy with yourselves for making shit wifi, cos i’m not .... won’t load a thing

@TalkTalk ur wifi is terrible i need to turn on my data instead