TalkTalk Outage in Birmingham, England

@tytheevillan @TalkTalk I used to try multiple contacts: twitter/phone/email. But it was like one big merry go round. It got escalated higher and higher and still never resolved. Gave up and went elsewhere. But the service was just abysmal.

@TalkTalk Oh Gawd. I remember these tweets very well. As I said previously, I'm long gone from TalkTalk. But I lost track of how many times I had tweets like this. And you never did sort it. So I left. I'm afraid your "customer care" is non-existent.

@tytheevillan @NicolaPartridg2 @TalkTalk TalkTalk remain the worst company or organisation I have ever had the misfortune of dealing with. Utterly incompetent at every level.

I swear - our @TalkTalk WiFi goes down every other month. I go through the hassle of the check on the website. They say we need an engineer. And then it fixes itself within an hour. Bored of having to do this now.

Hi @TalkTalk your cust service on Twitter is unable to understand the problem I'm having. They're also refusing to pass me onto a supervisor or manager. What happens now? Shall I tell you my problem here?

@iraa_pappa @TalkTalk Same for us. 42 in queue, going down to 36 in queue over 45 mins. Unfortunately we don’t have the luxury of blocking the phone line for the whole day. Why isn’t there an option to cancel online, #TalkTalk? Is this the only way you are holding onto customers? We want to leave!

Worst internet EVER @TalkTalk @TALKTALKGROUP spends more time down then up I’ve never known ANYTHING like this ever. You should literally be ashamed of yourself to call yourself an internet provider. The only thing you provide is frustration and misery.

@TalkTalk I’ve never in my life known internet as awful as yours. Is there something going on in the B23 area or have you just downgraded your service even more since my mam decided to switch?!

Presents for Christmas that require internet connections but a diagnostics test from TalkTalk says they need to send out an engineer & it needs to be booked via home phone line (never used, no handset) & could cost us. I also work from home so this'll be fun Tuesday.

@TalkTalk I have had no internet now for 9 days. I call you every day and I am getting nowhere fast! HELP NEEDED!!!

@TalkTalk very slow broadband in Birmingham B14 at the moment. Is there a wider problem or is it just me?

@TalkTalk my Internet has gone down and neither your app or website are working.

@hey_itsmatt30 @PositiveLad Well this is Dido Harding who presided over a massive customer data breach while CEO of @TalkTalk

Allhamdulliah finally off Talktalk pieces of **** 😭 Welcome Virgin 👌🏾

@TalkTalk tv is not working. No leads have been moved and attempted to restart router but this has not worked Help please 👍

Absolutely sick of your shocking service and your lack of customer care or indeed explanation @TalkTalk

@TalkTalk my internet has gone off for the third time today. Is there a problem in the area? WS8?

@Rhysieg1 @TalkTalk Awful customer service mate that's why....

@TalkTalk I can’t order the boxing as it’s asking for a parental pin and I have NO idea what it is. Please help😢

@TalkTalk why has my broadband been down the last 24 hours? I’ve tried everything you recommend to get it back online but nothing seems to be working?

Harding has some cheek. A disaster with TalkTalk and their lost data, a major disappointment with T &T &now she wants to be head of NHS. She’ll get the post & the public can be confident in their knowledge that no matter how bad you are providing you suck up to the PM you’re OK .

@Rozkez67 She is a ******* walking disaster ( worst data leak in history #talktalk plus #trackandnotrace) and there is no way we will accept her having anything to do with the NHS

@TalkTalk You are hilariously useless. Just fix your crappy services. Utterly hopelessly incompetent.

Right I definitely need to cancel @TalkTalk because they are rubbish. This is the second major outage I've had this year.

@TalkTalk No apologies needed. I’ve just moved to yourself from another supplier due to issues. Praying I’m problem free now I’m with you 🤞

@TalkTalk I work for an IT service provider. If our services were down for 7 hours, impacting an entire community we would have a team providing updates every ½ hour. I'm not expecting route cause but an idea of what's happened, what is being done and by whom is the least I expect!

@TalkTalk Hi Lish. I know there's an outage and running the checker at the link confirms that. What i don't know if what is the problem and when it will be resolved. Like many others, i work from home and rely on the Internet to work. Where can i find more information please? Thank you.

@dburdon @TalkTalk as head of customer service at talk talk. Is it normal practice for your advisors to lie to customers? To promise call backs for set times then call at different times. To tell you engineers will be coming out when they haven’t even been booked? #lies#talktalk

@TalkTalk Your online chat was closed this morning as were your phone lines. Bit poor for a communications company.

@TalkTalk Hi - our internet has been out since 12:45 today with multiple people claiming to have heard different timeframes for resolution. Can someone please provide an update on what's happening and when it may be restored? We're in SK2 (Stockport) Thank you