TalkTalk Outage in Birmingham, England

Worst internet EVER @TalkTalk @TALKTALKGROUP spends more time down then up I’ve never known ANYTHING like this ever. You should literally be ashamed of yourself to call yourself an internet provider. The only thing you provide is frustration and misery.

@TalkTalk I’ve never in my life known internet as awful as yours. Is there something going on in the B23 area or have you just downgraded your service even more since my mam decided to switch?!

Presents for Christmas that require internet connections but a diagnostics test from TalkTalk says they need to send out an engineer & it needs to be booked via home phone line (never used, no handset) & could cost us. I also work from home so this'll be fun Tuesday.

@TalkTalk I have had no internet now for 9 days. I call you every day and I am getting nowhere fast! HELP NEEDED!!!

@TalkTalk very slow broadband in Birmingham B14 at the moment. Is there a wider problem or is it just me?

@TalkTalk my Internet has gone down and neither your app or website are working.

@hey_itsmatt30 @PositiveLad Well this is Dido Harding who presided over a massive customer data breach while CEO of @TalkTalk

Allhamdulliah finally off Talktalk pieces of **** 😭 Welcome Virgin 👌🏾

@TalkTalk tv is not working. No leads have been moved and attempted to restart router but this has not worked Help please 👍

Absolutely sick of your shocking service and your lack of customer care or indeed explanation @TalkTalk

@TalkTalk my internet has gone off for the third time today. Is there a problem in the area? WS8?

@Rhysieg1 @TalkTalk Awful customer service mate that's why....

@TalkTalk I can’t order the boxing as it’s asking for a parental pin and I have NO idea what it is. Please help😢

@TalkTalk why has my broadband been down the last 24 hours? I’ve tried everything you recommend to get it back online but nothing seems to be working?

@TalkTalk This DM service is disgraceful! I am being talked around in circles. Now all of my recordings have magically disappeared, then you instructed me to do a Factory Reset & are now blaming the disappearance on me not choosing to save my recordings. They disappeared BEFORE!!

Hi @TalkTalk, I’ve had an ongoing issue with my youview box since January. It doesn’t record and I can’t play anything back that I did record ages ago, but they still appear on the screen. Can we sort this now please? Thanks.

@OpenreachHelp Hi David thanks for the reply. So from @TalkTalk they have escalated this with you 2 weeks ago and told us a bt engineer would be out to fix the problem but we haven’t heard anything back from yourselves or @TalkTalk in nearly 10 days.

The customer service from yourselves and @TalkTalk has most definitely been the worst I have ever experienced in my life. Absolutely no communication what so ever as to what is going on? We’ve been told our case has been pushed to an official complaint but still no communication

Hi @bt_uk it has now been 6 weeks since I moved in to my new property. My broadband & TV provider is @TalkTalk on moving in we discovered that there was no line coming in to the property and that it was a BT Openreach issue. 6 weeks later I’m still without internet. Disgusting 🗑

@TalkTalk Any chance of speaking to someone that actually had a clue what they’re doing before I terminate my service with you. 5 days ago I was told my broadband was up and running 5 days later after hours of being on hold I’m still without internet @TalkTalk absolutely joke of a company

OK as I'm getting no response from @'ing them, I guess the only way is to call them out. @TalkTalk I have had no internet OR phone service for 27 hours and am getting NO information or help

@TalkTalk Somebody from your Customer Services better DM me pretty damn quick - I am SORELY pissed off.

.@TalkTalk can you please fix internet problems?? Your brad-band is so bad, always problems with connection! SE14 there is no internet since this morning!

@TalkTalk Sooo disappointed with my whole experience. Installation organised for 15th Feb (half term hols). No engineer came & you did not let me know.. happened twice again before finally an engineer came ... he could not complete the job & again been let down 2x more! I TEACH

@TalkTalk totally appauled! Tatic to stop people from cancelling their account tell them the systems are down! Some how I do not believe your systems have been down for 2 days!!!

@TalkTalk I have now called three times! First to be told call after 5.30pm the systems will definitely be back up and running, call again told to call tomorrow, call today on hold for 1h and 40 mins to be told systems are still down!!!!! Disgrace!

@TalkTalk my father received a new box for his tv package but needs the network connectors to extend he signal where his router is too far from his tv but they do not appear on your website to buy as an accessory. Please advise

@TalkTalk Lying that your systems are down to stop people being able to cancel their account is a different level of bad business!!

@EJHarrison6 I was fully armed with TalkTalk's cheaper offer, but I think Virgin knew how crap TT was and that it was just a bluff..

Best advice I could give is never use @TalkTalk for Internet, more time not working than working, and when it does work it's incredibly slow.