TalkTalk Outage in Tamworth, Staffordshire, England

@TalkTalk can you reply to my DM ASAP. I need to discuss closing my account with someone and your online chat function is not working

Worst internet EVER @TalkTalk @TALKTALKGROUP spends more time down then up I’ve never known ANYTHING like this ever. You should literally be ashamed of yourself to call yourself an internet provider. The only thing you provide is frustration and misery.

@TalkTalk I’ve never in my life known internet as awful as yours. Is there something going on in the B23 area or have you just downgraded your service even more since my mam decided to switch?!

Presents for Christmas that require internet connections but a diagnostics test from TalkTalk says they need to send out an engineer & it needs to be booked via home phone line (never used, no handset) & could cost us. I also work from home so this'll be fun Tuesday.

@TalkTalk I have had no internet now for 9 days. I call you every day and I am getting nowhere fast! HELP NEEDED!!!

@TalkTalk very slow broadband in Birmingham B14 at the moment. Is there a wider problem or is it just me?

@hey_itsmatt30 @PositiveLad Well this is Dido Harding who presided over a massive customer data breach while CEO of @TalkTalk

@TalkTalk Pointless. I DM, you go through all the checks then say....sorry it’s a business account and send me a shitty link that doesn’t work. I have a job reference open already 06275036 if someone wants to really help then fix it.

@TalkTalk my internet has gone off for the third time today. Is there a problem in the area? WS8?

@Rhysieg1 @TalkTalk Awful customer service mate that's why....

@TalkTalk This DM service is disgraceful! I am being talked around in circles. Now all of my recordings have magically disappeared, then you instructed me to do a Factory Reset & are now blaming the disappearance on me not choosing to save my recordings. They disappeared BEFORE!!

Hi @TalkTalk, I’ve had an ongoing issue with my youview box since January. It doesn’t record and I can’t play anything back that I did record ages ago, but they still appear on the screen. Can we sort this now please? Thanks.

@OpenreachHelp Hi David thanks for the reply. So from @TalkTalk they have escalated this with you 2 weeks ago and told us a bt engineer would be out to fix the problem but we haven’t heard anything back from yourselves or @TalkTalk in nearly 10 days.

The customer service from yourselves and @TalkTalk has most definitely been the worst I have ever experienced in my life. Absolutely no communication what so ever as to what is going on? We’ve been told our case has been pushed to an official complaint but still no communication

Hi @bt_uk it has now been 6 weeks since I moved in to my new property. My broadband & TV provider is @TalkTalk on moving in we discovered that there was no line coming in to the property and that it was a BT Openreach issue. 6 weeks later I’m still without internet. Disgusting 🗑

@TalkTalk Any chance of speaking to someone that actually had a clue what they’re doing before I terminate my service with you. 5 days ago I was told my broadband was up and running 5 days later after hours of being on hold I’m still without internet @TalkTalk absolutely joke of a company

Any chance of speaking to someone that actually had a clue what they’re doing before I terminate my service with you. 5 days ago I was told my broadband was up and running 5 days later after hours of being on hold I’m still without internet @TalkTalk absolutely joke of a company

@bigfishinnet @TalkTalk Let’s just say that my work experience has given me a good insight of how rude some customers can be, forgetting the Human on the receiving end! 👍

@TalkTalk YOU ARE THE BIGGEST LOAD OF **** HOW CAN YOU JUST NOT BE CONTACTABLE AT ALL. 5 WEEKS WAITING FOR A HOME MOVE AND STILL NOTHING.

Talk talk are so shit why broadband don’t let u pick up internet in ur bedroom @TalkTalk

@steve198037 My internet is really slow. Darn TalkTalk. Is Bristol nice?

@talktalk your chat service was unavailable when I tried yesterday and you mention helping vulnerable customers yet I unable to complete straightforward customer service requests due to your services not working properly. please rectify and contact me ASAP!!!

@TalkTalk can somebody please tell me the best way to set up to set up Caller I'd and help me register for an online account. currently I am unable to do either of these things due to your abysmal website and terrible customer service procedures. very disappointed

@TalkTalk Loss of service in Carluke any updates?

@taxbod @HMRCgovuk @TalkTalk As I have reminded them, the issue here could be resolved in 5 minutes or less!

@__ess23 no i got talktalk its so ****

All those decrying @HMRCgovuk help centres should try @TalkTalk you would quickly change your mind!

@TalkTalk Total loss of internet service here in Aylesbury AGAIN. How many times am I to keep contacting before before something is sorted? I talk to chat and it comes back on. Hours later it’s off again. Just this morning it was off again. FIVE times since Sunday night and now again.

@HikingHistorian Wikipedia still down for me. Are you connecting via TalkTalk?

@TalkTalk yet again, no internet. This is becoming a daily issue and all your automated response tells me to do is........Go online and check . Has it ever occurred to Talk Talk that with no internet, it is quite hard to Go online?!