TalkTalk Outage in Queensferry, Edinburgh, Scotland

@TalkTalk Hi, the Internet in EH11 is not working again. Same story every 2 weeks!

@TalkTalk Hi all, experiencing really low Wifi signal in Edinburgh. Doesn’t appear to be a wider issue. Can you advise?

Hi @TalkTalk our WiFi has been down for 12 hours now, is there something wrong on your end?

@TalkTalk how do I issue a complaint ?

@TalkTalk my mum has had no internet for the past 3 days now and is sick and tired of trying to get through to your customer service department. Tried all the usual troubleshooting and still not working

@Sports_EmmaD @TalkTalk Had issues with them also. Their customer service is alot to be desired. Not sure where the call centre is but their accents were like a mix between Dutch, Swaheli and English 🙈

@TalkTalk hello, my internet has been down for over a day now, the service status page you linked yesterday claims everything is fixed, but when I try to log into my acc to run a health check it says I can’t login due to tech issues? Please help, I’m trying to wfh!

@TalkTalk I did your online service test and they said they're sending us a new router so hopefully problem solved

@TalkTalk hi! Out broadband has been dropping for over a week now- more than half the time it doesn't work at all, and when it does work it's incredibly slow. Would love a fix for this, especially as we need the connection for WFH

@martyajackson @virginmedia This seems to have been a UK wide issue, lots of talk of Vodafone, Sky, BT, EE and TalkTalk all having issues. All back up now though. Virgin shouldn’t have been affected but who knows at what box the issue lay

@RumpleFugs That's wild, I'm with TalkTalk and pay £24 for 70mbs. £300 to cancel is rough as ****.

@TalkTalk no internet in Dunfermline, what’s the problem

@GodlyTheresa @TalkTalk @virginmedia @Hyperoptic Yeah their customer service is absolute pants 🙈 I experienced a few nightmares with them over the years, and even trying to leave was a calamity 🤪

Utterly useless customer service by @TalkTalk since joining 2 months ago. No help whatsoever. Upgraded to #Fibre #Broadband with speed boost & even bought a new wifi box and still just as slow (2mbps!!!) #incompetent #FRUSTRATION @UKConsumerRight @Ofcom @BBCWatchdog @WhichUK

@TalkTalk Why are you randomly adding on extra TV packages to customer accounts and refusing to credit the account when you complain. Just trying to get extra money out of customers.

@TalkTalk Terrible service. Adding on extra TV packages and charges without telling the customers. And refusing to give refunds.

@TalkTalk I have the box boost which I've never asked for

beeeen total shambles by talktalk this week you view box is faulty so been trying to get new one finally got one ordered operator techical dept were brilliant just useless email help was hopeless very annoyed

@TalkTalk An engineer left here at about 2.45pm saying that he cannot fix my issue unless he can access the neighbours’ gardens ( at least 2 neighbours who are not in today) to access the telegraph poles. He told me he was going to leave notes for them to contact yourselves.1/N

@TalkTalk service has been cancelled yet I have been advised I will still be charged. Ridiculous

@TalkTalk . Reply here. I'M not getting any help.

@TalkTalk now your telling me the account is active and verified but your waiting for me to make a complaint before giving me service. That's ******* bullshit. My complaint is about you not having me connected to broadband!!!

@PMcf12 @TalkTalk They've always been terrible in that department, and to be honest I've never had any good experiences of their services either. It's not cheap if it doesn't do the job.

@TalkTalk Internet has been down in the Leicester area since 6am and still no sign of it coming back on. Please can you advise as need this for work and study. Many thanks

Can anyone in #talktalk or any other Internet service provider activate an account?

@TalkTalk surprise... degeneration of service AGAIN. No possibility of talking to a human. Ludicrous. Leaving.

@TalkTalk hey my wifi is down and cant get hold of anyone do you know when it will be back up or of anyone can contact me

@TayTay61 @TalkTalk Congratulations on getting a service at all, try 14 days without anything. When working from home, we need better

@TalkTalk your service has been atrocious. After numerous guarantees and assurances, 14 days later we still have no service.

@gavin_poulton Hi Gavin, totally understand this is frustrating for you. We have been speaking with our own customers who are also customers of TalkTalk. They mention TalkTalk has offered them technical support to resolve the issue on their side. Hope this helps. Thanks, Megan