TalkTalk Outage in North Acton, Greater London, England

@TalkTalk nearly 3 hours on your online chat to be told that I need to pay for more equipment to make your WiFi work. After nearly 20 years as a loyal customer to get this level of service shocking. #talktalk #shockingservice #broardband #talktalkbroadband

@TalkTalk absolutely disgusted with your service, come home to my partner crying because of the abuse from your call staff. You have been ripping us off with you prices and crap service. I am going to let the world know what a crappy gangster company you are

@TalkTalk How about ACTUALLY living up to your name by TALKING to your customers 3 days now... STOP hiding behind DMs and sort the problem out!

@SibsMUFC Unless you have @TalkTalk broadband. Then it is utter shit like everything else.

@TalkTalk unreal scum charging a suicidal mentally ill person in a secure unit 190 to cancel

@TalkTalk Since 10:00 on the phone with talk talk and Apple, then talk talk, then Apple ... it’s nobody’s fault but the internet still doesn’t work... interesting how support works 🤔

@TalkTalk I understand that you might have a problem for a day, or two, or three but for the whole month the internet is not working properly is a disgrace 😡

Of course you do. The solution is, as we all know, replacing BT, Virgin, Sky & TalkTalk with The Soviet Committee for Broadband.

@latoyaestella @TalkTalk @virginmedia and Sky’s customer service are better and no drops of speed I hear. That’s who I’ll be going to when I get rid of this rubbish (TalkTalk)provider and their service!

@TalkTalk the worst company in the world! No working internet for six months! Now need to cancel as I am moving home! They can’t do that!!! They can only keep charging me for a service that does not work!!!!

@stfujahn @odekul @nolkeD @M1dKn1gh7 There’s already universal service obligations in place and market based regulated pricing at postcode level for Openreach - ofcom has done a relatively good job at keeping things in check - and when they don’t talktalk and sky have taken them to court because they suffer the most

Labour plan involves spending £20bn on rolling out a full fibre broadband network to all by 2020 - then providing free service to every home and business. But not clear where that leaves Virgin Media, TalkTalk etc

@sgt_rebels @StokeAssassinX @virginmedia @TalkTalk Yes mate the WiFi speed is even worse @virginmedia are just shit they use shit components in the hubs to make you laugh I’m only 5 miles from the network centre in Croydon 😂😂

@TalkTalk your customer service is shocking. I’ve spent the past 5 hours trying to resolve connection issues and spoken to 9 different people. Please can you get someone to call me either resolving my issue or cancelling my contract.

@TalkTalk The same. This seems to happen ever night and before you say have you reset the router that’s a yes and the light is white on the router so it’s not mine end where the issue is coming from.

@TalkTalk Hi Jo, had a read and I’m almost 100% sure we’ve tried all of these, we have had this problem for 4 months now. We have had a engineer in, new routers sent and done all of what’s in those articles. It seems that there’s no clear solution here.

@EmmaLovelace @TalkTalk Well I suppose that narrows my choices down

@VodafoneUK so after 40 mins your team hang up without answering! @SkyUK @SkyHelpTeam @virginmedia @TalkTalk @EE any chance guys fancy a new broadband customer cause struggling to even leave Vodafone before we move!

@TalkTalk Terrible service. Wouldn’t recommend. We started an account with TWO broadbands. First two weeks of course were great but as the clock struck 12 on the 3rd week the expected happened. Download speeds dropped from 25-30MBps to 1-3MBps. Recently I have been getting KBps!

@TalkTalk my elderly mother with dementia who lives alone in Needham Market has been without a phone since Thursday. It is impossible to communicate with anyone @TalkTalk and the recorded message says it’s being dealt with when it clearly isn’t. Please advise and help.

This is getting ridiculous; 7 days - yes seven days of constant interruption and drop-offs to our Internet service @TalkTalk @WeAreOpenreach I have DM’d details t you both 🤬

@ProOnlineLearn @iljalondon @photogog @TalkTalk It would appear @TalkTalk don't even recognise we have a problem Just keep saying reboot

@TalkTalk @WakeupWWeechy We've all tried rebooting it doesn't work and more annoyingly you don't even recognise their is an issue

@TalkTalk Hi Zach, as per my previous tweet no Internet since yesterday. Orange light only on a modem. We called you twice and second time we were told there was an outage. Please check other tweets and messages as people are commenting on it quite a lot.

I havent had internet all day :) Thank you @TalkTalk for having the worst customer service ever that you havent figured out what the problem is for the past 12 hours.

I just got hit on by TalkTalk technical assistance while trying to fix my WiFi. He told me he loved my accent and asked me if I knew who Calum Scott was (he’s a big fan). Friday night is lit so far.

@TalkTalk part 5. I repeat... DO NOT get your internet from this company as they can not fix your problems and cause so much stress when trying to ring them and being on hold for half an hour at a time!

@TalkTalk Part 3 they are refusing to refund me until they have solved the problem.. but they’ve had 8 months to fix it!!!

@TalkTalk part 2 they have sent me several routers, engineers and I have spent HOURS and I mean HOURS on the phone to them with no solution offered!

@TalkTalk I can not believe the abysmal service from this company. They have literally taken our money for 8 months and not provided internet. Part 1

@TalkTalk we have had dropout and internet crawling at a snails pace often not working at all. In the evening we can’t get through a program without interruption in the NW1 area. Are contract is up and so will our timwpe with you unless you fix this real quick! #talktalk

@TalkTalk Which we did, Wednesday Thursday and twice on friday.. but your customer service team is utterly shocking. And by looking at your reponses on twitter shows not alot is done to actually help customers out in the slightest. Repeating the same unhelpful scripted information

@TalkTalk are literally the worst. No internet since Tuesday- called them everyday to sort it out. Made us wait all week the tonight us they will send an engineer on MONDAY! 👍🏼 10/10 shite company with 10/10 shite customer service 👏🏽👏🏽👏🏽

And the charges keep on going up. Now 2p a time to access @TalkTalk ‘s 1571 service! Time to start looking around for a new provider once my contract expires. #squeezingeverypenny #talkttalk #isitgoodtotalk

@TalkTalk Ohh i would be glad to send you a DM of how horrible your customer service is, and why we will be leaving

A 5 minute issue! That went on for 10 days! All because @TalkTalk are stubborn idiots who never listen, even the engineer said how bad you guys are! Horrible customer service! I certainly would not recommend talk talk to anyone! 10 days wasted! I will not be paying 10 days

@TalkTalk Thanks but no thanks. I’ve just spoken with cancellations and decided to leave and go with @EE who have guaranteed me service. So incredibly disappointed with @TalkTalk

@TalkTalk Still not working. Was promised it’d be Tuesday, and then promised it’d be yesterday and still nothing. I’m just plain being lied to......

@caspvr yh i know thats why I put the ( ) but I'll be getting my own line so I wont have a problem of other people being on it pretty sure aswell only BT have the Netflix problem never heard any1 on talktalk sky etc moan about it

@TalkTalk No... you have the surname and the post code.which has been on twitter before..NW10 1AJ.. I am the account holder, so can we cut the bollocks & just fix my internet 😁

@TalkTalk The new router you sent hasn't solved the problem. Still no internet

...@TalkTalk BroadBand is down in London YET again. Spoken to them and they can't even conform that there is a problem and only answer is to send a chargeable engineer!! Totally totally useless

@ErayTheDoughnut @TalkTalk You must move to Virgin ! Decent connection and their tv ain't bad

@TalkTalk is there any issues in E2 London, says we’re connected but internet isn’t working

@TalkTalk can you fix my internet please 😱

15yrs I was with @SkyUK @comcast and after just speaking with a top call handler I’ve just been passed through to the most arrogant unhelpful person in the cancellation team! I’m leaving mate! @virginmedia @TalkTalk Loyal customer coming your way! #Telecommunications

@TalkTalk @TalkTalkGroup @TalkTalkBizCare in the 13 years as a costumer you sure had let me down before but this time after all those years . You messed up big time, but I guess loyalty is one way for you. 4 Days is way too long.

@TalkTalk I'm closing my account with you because no internet from you since Sunday is ******* unacceptable your service is absolutely shit so I've joined hyperoptic @Hyperoptic

@TalkTalk morning just spoke to the cust service team I need to cancel my installation today as I’m of to hospital

@TalkTalk No I’m a new customer. We’re buying a house that is a BT customer at the moment. We move in on the 13th.

@TalkTalk Just switched to you and I'm on day 4 of no internet as you have failed to deliver a new router. Self employed and losing money every day. Was told I would get an update yesterday but still nothing. Late contender for worst customer service of the decade. 👏👏👏

@TalkTalk Yes I Have and I got through to someone who promised me yet again that she had cancelled my service / contract. Well i guess she lied.

@TalkTalk phone line and broad band have been down for over 1 week now!!! STILL waiting for a phonecall from you!!!

@TalkTalk To be honest, it's been going on for a very long time and I am really fed up and don't have any confidence in your company is be happy to talk to someone who is properly trained but again it's a terrible service you provide and I've already spent over 8hrs on the phone with TT

@TalkTalk No. Still the same problem.

Mr dealing with TalkTalk 'our router is the problem, please can you send a new one' 3 hours later, test after test (engineer was out yesterday), more tests, & a 'can you check you've plugged in the grey cable' (this convo is online) TalkTalk - we've determined it's your router

@TalkTalk Not at the moment as I can not afford the threats from your company, and I've taken this up with Ofcom and I am getting advice to escalate to ombudsman and citizens advice. Your customer service should be shut down it's appalling

@virginmedia Doesn't look good to new customers no... It's a joke, I'll call em back later if nothing I'll cancel and stick to talktalk fibre 👍🏻

@TalkTalk x25 calls made to you, re loss of connection 1.7 hrs on avg with your c/s, which is exhausting, u r becoming a health issue for me, it's a horrific service deplorable reliability I need to quit, yet u ask 4 early termination fee.see u in court, farce of a service.

@TalkTalk I'm trying to reach out to cancel my @TalkTalk contract but I have a feeling its been put out till my 14 days expire. You chat agents been cutting me off as soon as I mention leaving. Secondly you've already taken money from my account this is not adding up