TalkTalk Outage in Wembley, Greater London, England

The day I write a thread with my last month and a half experience in this 'network' provider, it will be the never ending thread. To summarize, again, avoid @TalkTalk at all costs.

@TalkTalk This is getting funny, @TalkTalk . The engineer was booked for today in the morning. 4:13pm and no engineer, therefore no internet. Bad news for me is that I need to stay with you until November... But it seems any penalty will worth the change...

You ain’t never experienced TalkTalk

Just appalled by the horrific service at @TalkTalk I have never dealt with more incompetent staff that could care less about help you. Condescending and just plain rude. #internetprovider #CustomerExperience

Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet

For my UK friends...please avoid @TalkTalk and their network services. You will be more offline than online and they will not make the best as possible to fix it as soon as possible.

@TalkTalk in Rickmansworth seems to be down, cannot stream anything! So annoying, paying for a non premium service!

@TalkTalk I pay monthly for broadband, but your service only works in 1 room, now you want me to pay extra to get the service I already pay for 🙄😒 I think you have defaulted

@TalkTalk It’s now completely down. Nothing connects. Red light on the router.

@TalkTalk Sorry , Jo, I don't have the technical knowledge to answer that. The wireless is dead slow - unacceptable - I used online speed checker

@TalkTalk Can't sign in on other devices says incorrect password

@TalkTalk 100% it was an automated service that called my landline the end of last month to disconnect!! 100% SURE ABOUT THAT!

@TalkTalk What a surprise.. I finally got a call from a case manager from CEO team after my tweet, told she would call me back with update yesterday at 12.30pm.... No call or email.... and no response from @dburdon either... I’m moving my account to a company that can do customer service!

I can’t believe @TalkTalk are still trying to charge me money after they called me asking if I wanted to cancel my internet and I said yes!

@TalkTalk Apparently a openreach engineer needs to come out to have a look, but I’ve been given no timings or any information I’ve been paying for the service since I moved in a week ago and I’m not any closer to getting internet

Why is WiFi so difficult I set the bastard up and nout :(((( @TalkTalk help us x

@TalkTalk have you a problem with your phone service. Am trying to pay my bill but keep getting cut off when i get to this option please advise

@TalkTalk I'm trying to cancel my account with you but it's a nightmare. I finally get to the advisor just get a garbled voice. Tried today "complaint" instead and funny enough voice not garbled but couldn't help. Put through to right department...nada!!!

NEVER EVER switch to TalkTalk under any circumstances. They are rotten without a proper customer service hotline or technical support. You will regret switching trust me.

@TalkTalk Yes but they haven’t actually helped us because you don’t have a policy to help relatives of vulnerable people so we are still stuck. Your staff just asking for account details again which we can’t get because Mum is a dementia sufferer

@TalkTalk I am about to cancel the DD I have for my mother’s broadband. Despite being reassured you would dew with this case you are still fobbing us off with “we can’t talk to you- because you aren’t the account holder”. She has dementia and has no idea her account details!

Finally @talktalk customer service has agreed to put her on an acceptable package and refund some money - shame about the 1.5 hour call to sort it

To follow up @TalkTalk, she was told her bill would probably go down and in fact it’s doubled

Hi @TalkTalk So @ruskin147 has been on a call to your ATROCIOUS customer service number for 1hr on behalf of an elderly relative - seems like she has been mis-sold a new package - & they absolutely refuse to accept there’s an issue.

.@TalkTalk your customer service is APPALLING. My 83 yr old dementia patient mother needs live in care - your broadband has been down for months. She has lost capacity to operate her account and you won’t help because we “aren’t account holders”.

@TalkTalk I would like to cancel the contract without being asked a million questions

@Poystar90 @talkin2_u @TalkTalk Never seen anything like it. I made a complaint let’s see where that will lead

@TalkTalk the customer service staff now ended the call without completing the call. She thought I was on hold but I can hear her conversation with her colleagues. Great customer service 👎

@TalkTalk have the worst customer service especially to the disabled elderly. They take advantage of people and provide poor service

@TalkTalk 2 weeks now and still no internet! Got another 3months to go with you all. Just an agony to deal with your customer service.

@TalkTalk I will be cancelling my account with your selves not getting the service we pay for. There’s loads of companies offering better

@TalkTalk Asking a customer to use their mobile data is MENTAL! No connection. Terrible start for a new customer.

@Zaboman @TalkTalk It's shite service... Keep u on the phone on hold...

@TalkTalk I do not appreciate talk talk putting add ons to my bill without informing me or asking me, after spending over 30mins on the phone to Paul in customer services he has assured me that I will be credited on my April bill, and the mistake rectified for the future, I hope

@TalkTalk why should i be chasing u guy's when my Internet isnt working as paying customer u should be sorting it out for me instead of as me to ring u...!!!

@TalkTalk Hi guys is the Internet down as mine for another nite isn't working... AGAIN

.@TalkTalk can I get some actual help. Been fobbed off about 50 times by your “customer service”.

@TalkTalk 1.5 hours on the phone to you and still refusing to cancel our contract -£115 last month, £111 this month and no internet/broadband today.. you want MORE money for us to pay for an engineer and us to wait 3 days for them. NO-just cancel it!!!

@TalkTalk your Wi-Fi is awful.

@TalkTalk YOUR SERVICE IS RUBBISH! 3 engineers within 1 year, no internet for 1 week this month and you call yourself a legit company! #Frauds

@TalkTalk Hi Becky, I restarted our modem as the internet indicator light was red. Seems to be fine now! Slow a wee bit but OK....!

@TalkTalk First of all I've been a loyal customer for over 5 years and my bill keeps going up in large amounts and now I noticed services are being added that I don't even use. When I called to get a better deal I was told I would have to pay more what a joke!

@TalkTalk how can this be legal for your company to take the word from someone and cancel my services

@TalkTalk can you explain me why I received a letter from your company telling me that someone had contacted your company telling them that they were moving into my house and wanted to have your broadband etc to no knowledge to me then you contacted my provider to cancel

@TalkTalk my Internet is down do u know if theys any problem

@TalkTalk Yes get me out of this contract your service is dreadful!

@TalkTalk Broadband worked this morning then stopped suddenly. Homepage directed me to router tests which I’ve undergone and still not working. Called #talktalk customer support which put me on hold for 15mins+ so I gave up. Not sure what to do next.

@SkyUK Plus your hold service is worse than #talktalk I have (un)happy memories of being on hold to your Livingston HQ for more than FIFTY minutes one evening. @SkyCorporate

So I see @TalkTalk continues to be the worst broadband provider they now add optional boosts that you didn't ask for and expect you to pay for it #Delusional

I was told by a rep ref. AOL: "it's a very old platform.." as if that was an excuse. If it doesn't work, they shouldn't take my money. @TalkTalk is a useless outfit too. I was called for months by fake Indian call centres after their data hack. My home internet sucks. @AOL @Ofcom

@TalkTalk Internet has been down for 10 hrs in sheffield. 2 long phone calls. 1st try it again in 3 hours. 2nd call- - call again in morning

If only I could watch a single programme without buffering and losing signal @MrBarrymore @TalkTalk @TalkTalkGroup @piersmorgan

@TalkTalk I am recalling my last bill payment from my bank as you can no longer provide me with a decent broadband service 3 DAYS NOW CRAP INTERNET BULLSHIT FROM CUSTOMER SERVICE . THERE IS SOMETHING WRONG IN DRUMANESS BT24 AREA LOADS OF PEOPLE I KNOW ARE HAVING ISSUES.

If only I could watch a single programme without buffering and losing signal @TalkTalk @TalkTalkGroup ,would be a bonus

This shit @TalkTalk broadband is giving me one hell of a headache, loads of people complaining about the same thing all over the country and no response. absolute pisstake

@talktalk worst customer support ever. 3 different support staff. Had to tell them same thing every time. Found out 1st 2 hadn't ecmvwn opened a fault case. Now saying they need an engineer to do land-line test, and that will be Monday. Won't be a customer much longer.

@Twenty7Alam @TalkTalk Talk Talk your shit!!

@TalkTalk anyone from northern Ireland bt24 area or similar still having broadband connection issues ....cutting out every 20-30 mins

@TalkTalk Your services are getting worse. I'm paying for a service that keeps disconnecting itself throughout the day (20-30 times a day) for the last 2 weeks now. I want my services restored fully, if not I will be cancelling my contract with you for lack of constant service!!!

My internet is so ******* ass I'm acc vexxed @TalkTalk fix your shit