TalkTalk Outage in Wembley, Greater London, England

Really poor customer service @TalkTalk. Broadband organised back in January, 6 days past hub delivery date, still no sign of it, 5 days past activation date & account still in active. Hours on the phone with no clear resolution! Aren’t you meant to encourage new customers??

@TalkTalk our broadband keeps dropping out making it unusable, is there an issue in the #Catford area please?

@TalkTalk Why has your service been buffering all day? Is there an issue in the Willesden area?

@Suskat1 @TalkTalk Omg,!!! Worst customer service ever. Today i was on the phone for amost 2 hours. The assistant changed my new contract from 20.95 to £24.95. Is this legal?

@TalkTalk Hi I desperately need a new router but I don’t have a phone with you but internet I do so I am unable to contact you lease HELP

@TalkTalkGroup @TalkTalk refusing to speak to me regarding my issue!!!

@TalkTalkGroup @TalkTalk I’m so angry you have Chinese partying while answering calls!!! How dare you disrespect us as bad as that!!! All I wanted was a poxy new remote!!!!

Talk talk are ****!! Called to just get a new remote the Chinese were partying in the background and have stall me tv!!!! @TalkTalkGroup @TalkTalk got no tv no remote!!! Disgusting behaviour not only are we on a lockdown but u guys want to rub it in partying!!! Send me a remote!!

Not one full day of internet for 10 days and no help whatsoever from @TalkTalk , hours wasted on the phone just being left on hold for 40 minutes, partner and I not able to do any work for days... supreme 👍🏼

@TalkTalk Tried messaging you because my router’s not working. Couldn’t remember my password so they sent link to change it (didn’t work) Can’t login to my account (same reason)Password change link also doesn’t recognise my landline no. Please help

@RuthCadbury @TalkTalk @RuthCadbury please could you help support supply staff. We have none to ask for help? I sent you an email. Please if you could advice 🙏🏼 thank you

@TalkTalk any reason why the internet is out in Hackney? Your service is becoming steadily worse. Can we leave the contract early please?

@TalkTalk is there a problem with broadband in NW10? I can't access internet at all after following all your troubleshooting steps. Your texts says the connection is fine which is not!

@TalkTalk my internet is down, what can I do? Is there any issue? I'm working and need it back ASAP please somebody help.

@TalkTalk @TalkTalkGroup please help with my elderly neighbour. She’s 83 and her landline isn’t working. She’s tried contacting you via internet phone but is not receiving the assistance she requires. This is her lifeline. Please advise how I can direct her. Tried all checks CS

Imagine I’m in the middle of a Global Pandemic doing a degree from home and @TalkTalk is trying to get my mum to pay £50 to cancel her broadband

@CarolineMarys @TalkTalk That is true! When you call the customer service they direct you to Live Chat! Like im using my minutes because I dont have internet!

What is going with service @TalkTalk - going round in circles trying to get help on 48-hour outage and no one available.

@TalkTalk i am having problems with your internet and your customer service is closed! You must be kidding!!!

@TalkTalk why have you sent me a bill when I am no longer a customer of yours and have terminated my contract?

@TalkTalk broadband down for my whole estate all day... No SLA given, no details of the fault, no customer service at all. I'd recommend investing in your customer success strategy.

@TalkTalk OMFG. You really must have the worst customer service team known to man. Spent 4 hours holding on the phone (a good hour sat at first in the queue) finally get put through to an advisor & the line goes dead. Funny when it is really close to the 8pm finish. Wasted my eve

@TalkTalk Are any customer support lines open?

@TalkTalk has to be the worse broadband in the world 🤬🤬 #broadband #terrible #NeverAgain

@TalkTalk worst customer service going. Haven’t got a clue what’s going on. Took out a broadband and multi room tv package nearly 2 months ago. Got my router fine. But fu£k me trying to get the tv boxes is like blood out a stone

@TalkTalk 2/2 then you say @martin_molyneux will have wait until his contract ends but you cancelled his account NOT him YOU talktalk did Fix it , stop with the " we cant help crap" im helping him as he dont know pc's well as i do

1/2 : Terrible service my friend @martin_molyneux is having with your so called agents at @TalkTalk all he wants is for his broadband to be sorted not get offered packages that are out of his price range or be told they cant help him call back tomorrow first you say cant help

@TalkTalk internet down in York since around 3 pm. Any news?

@TalkTalk Talktalk would be ok if there was some customer service. Outsourcing it abroad just so you can pay terrible wages makes me want to leave

@TalkTalk look like I will have no internet for another 3 days minimum!! after already having no internet since Friday #internetprovider #anyonebuttalktalk #openreach @WeAreOpenreach fix my line!