TalkTalk Outage in Barnet, Greater London, England

@TalkTalk Oh shit sorry..will do.. but to be honest I don't really give a rat's @rse about my details being public... everyone knows who I am anyway

@TalkTalk Most #appalling #CustomerService trying to cancel account on three occasions x2 on phone x1 on live chat on x2 different days #system #incompetence #prevents - record of live chat instructing to close and cancelled direct debit will have to do!

@TalkTalk It as handles beautifully by your agent when I called to help. Please acknowledge her. Outstanding service.

.@TalkTalk I assume you are no longer providing internet service beyond 1994 capability. One week on and I have made a gross mistake selecting your service.

@TalkTalk That isn’t acceptable, to say, oh we can disrupt your work, cost me money and Time because of your failure. You have let me down massively and cost me money

@TalkTalk And i will continue to ask until I get an answer, I want compensation for this, I had to use up my phones data because of your failure. No one has given me an answer, this service is the worst

@EmLovesEd @TalkTalk Well I don’t seem to be getting any answer, this majorly affected my work and my day, as well as my data, it’s a shocking way to treat customers

He claimed 2 b from #talktalk proceeded 2 ask me install "teamviewer" obviously so i cld and him control of my device. Whn i refused 2 cooperate he began 2 verbally & racially abuse me. He clearly knew i ws customer 01273 404068 that ws his number i will be report 2 @metpoliceuk

@TalkTalk Yes and i emailed and contacted you online no has called me to date. Recieved call today from some indians someone called "paul" no idea what he was saying but began to verbally abuse clearly knew i was a talk talk customer.

@TalkTalk seriously! You have literally pulled the internet in Westminster at the worst possible time!

@TalkTalk This was my number 02080134547 and you gave me this number 02036431966 this has been a mess! Your BB has been on and off so i really want to go back to my old provider it will cost me more but atleast i will get the service i pay for and a company that actually values my custom

Im so pissed off that I have @TalkTalk internet it’s probably the WORST thing ever

@TalkTalk Wireless connection. Service on a few minutes then off. This has been going on for a couple of days

@TalkTalk This is getting funny, @TalkTalk . The engineer was booked for today in the morning. 4:13pm and no engineer, therefore no internet. Bad news for me is that I need to stay with you until November... But it seems any penalty will worth the change...

Just appalled by the horrific service at @TalkTalk I have never dealt with more incompetent staff that could care less about help you. Condescending and just plain rude. #internetprovider #CustomerExperience

@TalkTalk in Rickmansworth seems to be down, cannot stream anything! So annoying, paying for a non premium service!

@TalkTalk I pay monthly for broadband, but your service only works in 1 room, now you want me to pay extra to get the service I already pay for 🙄😒 I think you have defaulted

@TalkTalk It’s now completely down. Nothing connects. Red light on the router.

@TalkTalk can you help with our internet and check our line. The internet light is red. We have rebooted the router and waited a considerable amount of time.

@TalkTalk that could help me but hurrah for @SkyUK while I was waiting over an hour to sort it out. Sky contacted TT and now sorted. @TalkTalk nothing but issues recommend to steer clear!

@TalkTalk so frustrated lack of support and service. Customer in cooling of period. Now moving to @SkyUK but @talktalk talking rubbish. Even engineer told me they don’t know what they are going!!!!

@TalkTalk Sorry , Jo, I don't have the technical knowledge to answer that. The wireless is dead slow - unacceptable - I used online speed checker

@TalkTalk I want to submit my essay while no service since 2 days ago. Really you are a shitty Internet supplier

@TalkTalk can you help with our internet and check our line. The internet light is red. We have rebooted the router and waited a considerable amount of time.

@TalkTalk Can't sign in on other devices says incorrect password

@TalkTalk 100% it was an automated service that called my landline the end of last month to disconnect!! 100% SURE ABOUT THAT!

I can’t believe @TalkTalk are still trying to charge me money after they called me asking if I wanted to cancel my internet and I said yes!

@TalkTalk Dean Burdon is the Head of Customer Service @Talkatalk according to LinkedIn... I am laying down the challenge for Dean to contact me directly as a customer of TalkTalk to resolve this as the customer service is atrocious...

@TalkTalk Apparently a openreach engineer needs to come out to have a look, but I’ve been given no timings or any information I’ve been paying for the service since I moved in a week ago and I’m not any closer to getting internet

@TalkTalk hi. Internet is down. Been problematic since last night. Internet light is red on my router

@TalkTalk Yeah but only put it in today (my bad)

Why is WiFi so difficult I set the bastard up and nout :(((( @TalkTalk help us x

@TalkTalk We’re moving home and changing provider which is why I wanted to cancel the services. It shouldn’t take almost 90 mins to do that! 😡

@TalkTalk Still trying to. After calling and being told to call back in 2 hrs due to call centre problems I tried the online chat. This has been going on for 1 hr 7 mins so far!

@TalkTalk have you a problem with your phone service. Am trying to pay my bill but keep getting cut off when i get to this option please advise

NEVER EVER switch to TalkTalk under any circumstances. They are rotten without a proper customer service hotline or technical support. You will regret switching trust me.

@TalkTalk Yes but they haven’t actually helped us because you don’t have a policy to help relatives of vulnerable people so we are still stuck. Your staff just asking for account details again which we can’t get because Mum is a dementia sufferer

@TalkTalk I am about to cancel the DD I have for my mother’s broadband. Despite being reassured you would dew with this case you are still fobbing us off with “we can’t talk to you- because you aren’t the account holder”. She has dementia and has no idea her account details!

.@TalkTalk your customer service is APPALLING. My 83 yr old dementia patient mother needs live in care - your broadband has been down for months. She has lost capacity to operate her account and you won’t help because we “aren’t account holders”.

@TalkTalk I would like to cancel the contract without being asked a million questions

@Poystar90 @talkin2_u @TalkTalk Never seen anything like it. I made a complaint let’s see where that will lead

@TalkTalk the customer service staff now ended the call without completing the call. She thought I was on hold but I can hear her conversation with her colleagues. Great customer service 👎

@TalkTalk have the worst customer service especially to the disabled elderly. They take advantage of people and provide poor service

@TalkTalk 2 weeks now and still no internet! Got another 3months to go with you all. Just an agony to deal with your customer service.

@TalkTalk I will be cancelling my account with your selves not getting the service we pay for. There’s loads of companies offering better

@TalkTalk Asking a customer to use their mobile data is MENTAL! No connection. Terrible start for a new customer.

@Zaboman @TalkTalk It's shite service... Keep u on the phone on hold...

@TalkTalk I do not appreciate talk talk putting add ons to my bill without informing me or asking me, after spending over 30mins on the phone to Paul in customer services he has assured me that I will be credited on my April bill, and the mistake rectified for the future, I hope

@TalkTalk why should i be chasing u guy's when my Internet isnt working as paying customer u should be sorting it out for me instead of as me to ring u...!!!

@TalkTalk Hi guys is the Internet down as mine for another nite isn't working... AGAIN

@247Slashfreak @TalkTalk We're having a problem with the internet too. Thought we were the only ones and it's been going on the whole day. Pretty shit tbfh!

@TalkTalk I have no words for how shit your services are. I’m taking my talents to @virginmedia. Absolutely shambolic company F/O

@AsifChoudry @SkyHelpTeam @bt_uk @plusnethelp @VodafoneUK @TalkTalk I know it gets stick, but if you have Virgin in the area the wifi connection speed is phenomenal. 4 people in my house and no less than 9 phones/tablets/tvs/devices in use and no issues whatsoever. And I've always found their customer service brilliant.

@TalkTalk WiFi is crap we’ve had nothing but problems since having it. I strongly advise you go with someone else.

@TalkTalk ur shit broadband goes down every single day. Two more months and you're gone for real and forever.

@TalkTalk hi mike just thought I’d join the other hundreds of people complaining about this shitty broadband. Advertised a minimum of 40 Mb/s but at some points struggles to even hit 5 the customer service is awful helpline doesn’t understand English and hangs up frustrated

@TalkTalk I will be cancelling my contract with you due to the garbage service u provide and if you come looking for a contract end fee please find a stone and attempt to draw blood from it

@TalkTalk Five days without a working @TalkTalk phone line or internet connection so far and no end in sight. Conflicting information from @TalkTalk representatives. Booked a day off work for an engineer appointment that never happened. @ofcom @which @sun @mirror

@mf74cymru Just wondered as TalkTalk for last 6 weeks have insisted no problem with their equipment but I'm only getting 0.5Mbs on broadband. Finally getting an engineer out next week.

For terrible service and money swindling ba@#!$ds visit @talktalk for trying to get £130 exit fee from my 85 year old mum for a service she doesn't has!!!!