TalkTalk Outage in Hertford, England

@TalkTalk our broadband keeps dropping out making it unusable, is there an issue in the #Catford area please?

@Cerulean_Man @TalkTalk @VodafoneUK Looks like a neat solution

@TalkTalkGroup @TalkTalk refusing to speak to me regarding my issue!!!

@TalkTalkGroup @TalkTalk I’m so angry you have Chinese partying while answering calls!!! How dare you disrespect us as bad as that!!! All I wanted was a poxy new remote!!!!

Talk talk are ****!! Called to just get a new remote the Chinese were partying in the background and have stall me tv!!!! @TalkTalkGroup @TalkTalk got no tv no remote!!! Disgusting behaviour not only are we on a lockdown but u guys want to rub it in partying!!! Send me a remote!!

Imagine I’m in the middle of a Global Pandemic doing a degree from home and @TalkTalk is trying to get my mum to pay £50 to cancel her broadband

@TalkTalk This isn't good enough! Having an excuse in small print is not a defense against misleading advertising or mis-selling services. I note, also, that you are intending to increase the charge for this service in January by £2 a month as well as hiking your already exorbitant rates.

@TalkTalk is there an issue in Catford SE6? Phone line but no broadband..

@TalkTalk our broadband is supposed to have gone live today, why is it not working??

@TalkTalk my broadband is mean to go live today. Why is it not working?

@TalkTalk Hi, any issues in the Hertford area? My connection is usually excellent but I can barely connect this morning which is tricky when I’m stuck working from home

@TalkTalk can’t believe engineer ‘declined the call’ so didn’t turn up & I wasn’t told. Internet problems for over a week & now waiting 3 days for new router 😞 no WiFi, no TV and heating can’t be adjusted. Just as we’re all working from home 😡 #lockdown #badcustomerservice

@TalkTalk hi Talk Talk, I’m in SE London, any idea why my internet has just cut out? Have switched off and restarted the router, still nothing

Recently left @TalkTalk who provided me with the worst ever customer service. I am now with @zeninternet who have, so far, been brilliant. Happy to pay a little more for great customer service, courtesy and friendliness. @ZenInternetHelp

@TalkTalk customer’s what?

@TalkTalk Becky. This problem was first reported by affected dial.pipex users on the TalkTalk "Community website shortly after it started at 10.00 last Friday. I'm staggered that it has taken 50 hours for it to be made official. How will we be notified when service is restored?

I'm posting my problems with TalkTalk to emphasise my point that the railway social media teams are ahead of not just other transport modes but other industries. The e-mail problem affecting me began at 10.00 on Friday. It finally appeared on the TalkTalk service site 45 min ago.

@TalkTalk Yes, the inability of my e-mail account to receive messages since the so-called "upgrade" at 10.00 on Friday. I have a pipex.dial account. Can you tell me when I will be able to retrieve my e-mail? And why have customers not been contacted about this prolonged outage?

Wrestling with the impact of a TalkTalk "upgrade" on my e-mail explains a lot about the problems with Check & Trace.

@TalkTalk no stable connection all morning. Done diagnostics test on your website and says nothing is wrong. Please help.

@TalkTalk Hi how do I make a formal complaint please? I’ve exhausted customer services both by telephone and online chat? Is there an email address, as non advertised on your website.

I’ve just spent another two and a half hours on chat to @TalkTalk technical department after they got back to me, having dropped me mid—conversation last Thursday. Answered a lot of questions that I had previously answered. They claim to have fixed the problem. I live in hope.

@TalkTalk Once again the WiFi has stop working!!!! All Devices in the house have been kick off as the Rueter has decided to shut it self down 😡😡

@TalkTalk my advice to AVOID talk talk. I am talk talk customer - poor Internet service l. Called them so many times but all in vain. Internet connection drops several times a day. They do not have any clue.

@TalkTalk were now getting contradictory advice from someone else in your customer service team. We've been paying for no Internet, it's not okay!

@TalkTalk Hi, my WiFi has been down for 4hrs now. S10 Sheffield area. Any update?

@TalkTalk anybody else living in L37 post code area suffering with poor talk talk connectivity ? Having to return to the office no longer able to work from home due to poor broadband.

@Walt3rHunter @TalkTalkGroup Did you try @TalkTalk page, supposed to be help. Online chat help told me I wasn’t entitled to one even though upgrading package then tried to sell me one. They might ask for dm if they reply.

@TalkTalk @TalkTalkGroup if you’re going to outsource staff to South Africa, make sure they haven’t worked for Telkom. Because damn, they’re just as incompetent.

@TalkTalk why has my service been so poor for over a month now, in streatham/south london? Its regularly hits less than 2mb,i was guaranteed 60, i barely ever get 60, at most recently ive been getting 40.. But very often its like 1.5mb...