TalkTalk Outage in Luton, England

@TalkTalk Having repeated 'no internet' problems over at least the past two weeks. In Baldock, what's the issue? Having to use mobile data frequently.

@TalkTalk My fancy new fibre line stalls every evening without fail at 10.01 pm. It’s not the end of the world to me but the moaning from the wife is getting a little out of control when Line Dancing with Debbie McGee or whatever **** she watches stalls. Please help!

@TalkTalk Karla? And I should trust you to fix it when you can't even get my name right?

@TalkTalk Yes I tried your service centre, it said there's a problem and that I need live chat, but there's no one to chat to, every day.

@TalkTalk when are you going to fix my broadband? I've had nothing since Saturday and you website and app are completely useless.

@TalkTalk hi, over the last couple of days my internet has been so slow. I’m working from home and at points I’ve not been able to have Skype calls due to internet connection. I’ve reported it and TalkTalk are saying there’s no issue. Please can you help?

@Cerulean_Man @TalkTalk @VodafoneUK Looks like a neat solution

@TalkTalk my wifi is awful it was good the first week or so now its unusable. I rang up but the guy didn't really understand me and kept repeating irrelevant stuff then told me a technician would look at something and email. No idea what happened and wifi is still awful.

@TalkTalk Day 8! Talk talk finally realises there is a fault on their line and will need an engineer to fix ...! Engineer due in 4 days

@TalkTalk Hi, any issues in the Hertford area? My connection is usually excellent but I can barely connect this morning which is tricky when I’m stuck working from home

@TalkTalk customer’s what?

@TalkTalk Becky. This problem was first reported by affected dial.pipex users on the TalkTalk "Community website shortly after it started at 10.00 last Friday. I'm staggered that it has taken 50 hours for it to be made official. How will we be notified when service is restored?

I'm posting my problems with TalkTalk to emphasise my point that the railway social media teams are ahead of not just other transport modes but other industries. The e-mail problem affecting me began at 10.00 on Friday. It finally appeared on the TalkTalk service site 45 min ago.

@TalkTalk Yes, the inability of my e-mail account to receive messages since the so-called "upgrade" at 10.00 on Friday. I have a pipex.dial account. Can you tell me when I will be able to retrieve my e-mail? And why have customers not been contacted about this prolonged outage?

Wrestling with the impact of a TalkTalk "upgrade" on my e-mail explains a lot about the problems with Check & Trace.

@TalkTalk It's back on, so hopefully was a temp problem. I'll come back if it keeps going off.

@TalkTalk New customer here. No engineer turned up for the appointment, service went off yesterday and now nothing works. Faster 150 Fibre. Call centre leave me on hold for 30 minutes so I can't do anything. Currently it seems that I am paying for you having removed my service.

@TalkTalk hi, could someone please contact me regarding the poor WiFi service I have been experiencing over the last 4 weeks. Have tried calling. Thanks

@NickFlaks @TINGLYTASTEBUDS The same ***** Harding who didn't utter a word of thanks to us TalkTalk staff who dealt with a week of back to back abuse calls over the data breach. **** her.

@jennywackett @Chrisballingall This does not fill me with confidence. I was a TalkTalk customer at the time. I am still getting scam phone calls

Harding has some cheek. A disaster with TalkTalk and their lost data, a major disappointment with T &T &now she wants to be head of NHS. She’ll get the post & the public can be confident in their knowledge that no matter how bad you are providing you suck up to the PM you’re OK .

@Rozkez67 She is a ******* walking disaster ( worst data leak in history #talktalk plus #trackandnotrace) and there is no way we will accept her having anything to do with the NHS

@TalkTalk You are hilariously useless. Just fix your crappy services. Utterly hopelessly incompetent.

Right I definitely need to cancel @TalkTalk because they are rubbish. This is the second major outage I've had this year.

@TalkTalk No apologies needed. I’ve just moved to yourself from another supplier due to issues. Praying I’m problem free now I’m with you 🤞

@TalkTalk I work for an IT service provider. If our services were down for 7 hours, impacting an entire community we would have a team providing updates every ½ hour. I'm not expecting route cause but an idea of what's happened, what is being done and by whom is the least I expect!

@TalkTalk Hi Lish. I know there's an outage and running the checker at the link confirms that. What i don't know if what is the problem and when it will be resolved. Like many others, i work from home and rely on the Internet to work. Where can i find more information please? Thank you.

@dburdon @TalkTalk as head of customer service at talk talk. Is it normal practice for your advisors to lie to customers? To promise call backs for set times then call at different times. To tell you engineers will be coming out when they haven’t even been booked? #lies#talktalk

@TalkTalk Your online chat was closed this morning as were your phone lines. Bit poor for a communications company.

@TalkTalk Hi - our internet has been out since 12:45 today with multiple people claiming to have heard different timeframes for resolution. Can someone please provide an update on what's happening and when it may be restored? We're in SK2 (Stockport) Thank you