TalkTalk Outage in Ilford, Greater London, England

@TalkTalk I would like to cancel the contract without being asked a million questions

@Poystar90 @talkin2_u @TalkTalk Never seen anything like it. I made a complaint let’s see where that will lead

@TalkTalk the customer service staff now ended the call without completing the call. She thought I was on hold but I can hear her conversation with her colleagues. Great customer service 👎

@TalkTalk have the worst customer service especially to the disabled elderly. They take advantage of people and provide poor service

@TalkTalk 2 weeks now and still no internet! Got another 3months to go with you all. Just an agony to deal with your customer service.

@TalkTalk I will be cancelling my account with your selves not getting the service we pay for. There’s loads of companies offering better

@TalkTalk Asking a customer to use their mobile data is MENTAL! No connection. Terrible start for a new customer.

@BeyondtheStove @DrBoilers @TalkTalk @ARAheatinggas @betateach @HarrisonHeating @HeatingConsult @CosyWarmPlumber @GreenAlbionLtd @cliveomalley @LeamingtonSBC @bbheating Talk talk is a pretty good service 🤣🤣 try them 🤣🤣🤣

.@TalkTalk can I get some actual help. Been fobbed off about 50 times by your “customer service”.

It's my life Don't you forget It's my life It never ends... RIP Mark #talktalk

@TalkTalk They asked if I could ring again at 4pm to try and cancel my subscription. But that’s a maybe if the system is working again

@TalkTalk Not really. After waiting weeks to find out talktalk isn’t available in my area after a system error, I now have to wait to cancel my subscription because of yet another system error.

@TalkTalk your Wi-Fi is awful.

@TalkTalk YOUR SERVICE IS RUBBISH! 3 engineers within 1 year, no internet for 1 week this month and you call yourself a legit company! #Frauds

@TalkTalk First of all I've been a loyal customer for over 5 years and my bill keeps going up in large amounts and now I noticed services are being added that I don't even use. When I called to get a better deal I was told I would have to pay more what a joke!

@TalkTalk how can this be legal for your company to take the word from someone and cancel my services

@TalkTalk can you explain me why I received a letter from your company telling me that someone had contacted your company telling them that they were moving into my house and wanted to have your broadband etc to no knowledge to me then you contacted my provider to cancel

@TalkTalk Yes get me out of this contract your service is dreadful!

@TalkTalk Broadband worked this morning then stopped suddenly. Homepage directed me to router tests which I’ve undergone and still not working. Called #talktalk customer support which put me on hold for 15mins+ so I gave up. Not sure what to do next.

@SkyUK Plus your hold service is worse than #talktalk I have (un)happy memories of being on hold to your Livingston HQ for more than FIFTY minutes one evening. @SkyCorporate

So I see @TalkTalk continues to be the worst broadband provider they now add optional boosts that you didn't ask for and expect you to pay for it #Delusional

I was told by a rep ref. AOL: "it's a very old platform.." as if that was an excuse. If it doesn't work, they shouldn't take my money. @TalkTalk is a useless outfit too. I was called for months by fake Indian call centres after their data hack. My home internet sucks. @AOL @Ofcom

Utterly useless service from AOL/Yahoo/TalkTalk yet again following my complaint reference the breakdown/failure of their systems. So irritating when you pay for a service and don't get it. I was told by a rep ref. AOL: "it's a very old platform.." as if that was an excuse. @AOL

@TalkTalk Yes! My bill! You’re #TalkTalk is atrocious!! Now you’ve overcharged me!! @TalkTalk at have terrible customer service

@TalkTalk Seems to be working now. But recently on many occasions I get Red light & I pull out router power plug & push it back in. Service is becoming patchy at times

@TalkTalk Internet is DOWN in IG8 area

@talkTalk internet is DOWN

@TalkTalk can’t work from home because of poor internet service which I can’t get fixed anytime soon! Thanks talk talk 🙄

@TalkTalk You should have an email address on your bills so people can get in touch with issues like this

Another #SaturdayMorning trying to sort broadband with @talktalk I should get a discount if I upgrade for the months of bad service

@TalkTalk one of you advisers just hung up on me and was very rude after waiting over. 20 mins for someone to answer #badservice #rudestaff #onlywanttospeaktosomeone

@TalkTalk I'm sure I could find a relevant wire for it but have no need, that isn't the issue The issue was the lack of knowledge the time it all took the incorrect information and wrong contract sent on top of which regardless of my account number I could not b found

@SkyUK I would love to come over but I'm stuck in an 18 month contract and I'm currently being diverted to customer services outside the UK so frustrating @TalkTalk

@TalkTalk a very unimpressed Talk Talk customer after years of loyalty I can't get a better package I just keep getting my contract keep being extended NO THANK YOU #DoBetter

just signed up with @TalkTalk now ringing to terminate @TalkTalk - customer service is crazy bad, not sticking with that for 18 months.

@talktalk with so much issues, and loss of service. My building has Hyperion now, and looks like a cheaper, faster, more stable option

@TalkTalk Yes please. My internet has been down since morning. Chat via website and calling on the support line has led to this tweet.

@TalkTalk I don't know what is worse , your internet service or your customer support experience.

@TalkTalk The issue has been on my Desktop, although I'm assuming it's something with my router or my connection since it works fine when using my hotspot from my phone.

@TalkTalk No there haven't been any red lights, this connectivity issue is only when playing rocket league online, everything else has been regular, i tried resetting the router as well but didn't change anything.

@TalkTalk our internet in n13 are is getting worse day by day. And every day it keeps cutting out this is tbe worst internet we have ever got we are thinking of leaving talk talk for the money we pay it diabolical service

Speak to someone for around 10 mins! Quality internet service guys! Great rec’s from me plus there a much faster better providers even when I compare upgrade to TalkTalk putting in fibre.

I swear TalkTalk are the poorest internet providers. Having an engineer out yesterday and then they want to send another out tommrow so husband will have to wfh and no clue if it will sorted @TalkTalk . On live chat as wanting to cancel contract/engineer and I’ve been waiting to

@TalkTalk I just think talktalk have been very poor, continually breaking word and time promises, seriously considering cancelling and going with new provider, feel totally let down

@TalkTalk upgraded to fibre on 13/12 had no internet since reported fault 14/12 was told was on BT priority list to fix called 15/12 was told would be fixed by 19/12 latest called 19/12 told will be fixed 20/12 so no internet for week, very poor service and lies from talktalk

@TalkTalk Yes I did, it was done through simplfy digital. There is recordings of the whole process, I am unable to speak due to breathing problems. The stress this causes me is really affecting my health.

@MartinSLewis November 2017 I switched from Talk talk to Virgin. Talktalk have been billing me until Augus18 I went to CAB the adviser left and never finished what she was doing. Got Bailiff letters with bill increasing. I am very ill and this is killing me.

@Rowan_FFC @TalkTalk You're actually a pleb. People like you don't deserve to be in a position they are.. Smug prick! Go **** yourself you little ***** boy

@Rowan_FFC @TalkTalk I actually have been following since I got into football about 4 years ago now and I go to a few games a season so don't be chatting shit about if I don't want to go to every game don't be a fan you silly posh boy. Only reason you go to games is because mummy and daddy pay for u!

@TalkTalk I feel no need to talk to you as you were informed I was changing my provider. For the at least the month before that was provided I nave had no service so have cancelled my direct debit. I see no need for further communication.

@TalkTalk I’ve been waiting since Saturday for my broadband to be fixed. I don’t seem to be getting anywhere with you “live chat”. Can you help

@rochie87 @TalkTalk Ionly recently had problems with them. If they won't change the details over then hopefully David will cancel it. Don't think he will sort it any time soon though as he again just doesn't care. Can't be doing this every month. Wanna see if I get another at 21:52 😂

@Dinky_Dee @TalkTalk Jesus. I don’t know how u cope with them. Best thing I did was leave them. Never known a company as shit as what they are

@TalkTalk I've been using the text support today the disclaimer says there may not be an immediate reply I replied to a question at around 4.30pm it's 20.48 pm and I have just had a text back I'm tired I'm going to bed they will have to wait a bit longer for my reply

@talktalk following on from a complaint escalated to the CEO office, refusing my refund for 3 months of absolute stress from your company and crediting my account!! I’m not a customer. Please listen to your recorded phone calls . Seriously angry at your total lack of service

@rochie87 @TalkTalk It's like talking to a brick wall with him. I've been trying to get this changed over since september. They have now changed the contact details but not the name, email or debt card so the account is still in his name. told him to sort it or cancel it bcoz I'm getting sick of it

@TalkTalk I'm paying for a service and not getting one. Upload speed is so slow I can't watch catch up tv. #unhappycustomer #poorcustomerservice

@TalkTalk I already spoke to someone earlier to cancel it, but I’ve still been charged for longer than I should have been and at a hugely inflated price compared to my original plan. Being told “the systems were updating” being a reason for not being able to contact me is also a joke.

@TalkTalk My internet connection keeps disconnecting. Got a new router sent out and upgraded the broadband to see if that would fix it but I’m still getting the same problem. I use a now tv stick via WiFi and the connection is to weak to hold the connection.

@TalkTalk terrible service.... just been on hold for 2 hours to 3 different supposed technical support advisors.... all I wanted to do was move an appointment.... 😡😡😡 @dan