TalkTalk Outage in Ilford, Greater London, England

@talktalk 2 hours on phone trying to get tv boost fixed. Put through to several different departments each one telling me something different. Promised to call me back but I'm still waiting. Boost I'm paying for still not working. I can't even cancel as your website is down!

@TalkTalk crappy broadband service goes down at 8pm on NYE. Glad I’m joining @VodafoneUK on 9th Jan

@TalkTalk No WiFi at all- the light on the router has been red for 2 hours at least now and my grandparents a mile away are also experiencing problems

@TalkTalk can we have some assistance our internet is down.

@TalkTalk nearly 3 hours on your online chat to be told that I need to pay for more equipment to make your WiFi work. After nearly 20 years as a loyal customer to get this level of service shocking. #talktalk #shockingservice #broardband #talktalkbroadband

@TalkTalk absolutely disgusted with your service, come home to my partner crying because of the abuse from your call staff. You have been ripping us off with you prices and crap service. I am going to let the world know what a crappy gangster company you are

@TalkTalk How about ACTUALLY living up to your name by TALKING to your customers 3 days now... STOP hiding behind DMs and sort the problem out!

@SibsMUFC Unless you have @TalkTalk broadband. Then it is utter shit like everything else.

@TalkTalk unreal scum charging a suicidal mentally ill person in a secure unit 190 to cancel

@TalkTalk Since 10:00 on the phone with talk talk and Apple, then talk talk, then Apple ... it’s nobody’s fault but the internet still doesn’t work... interesting how support works 🤔

@TalkTalk I understand that you might have a problem for a day, or two, or three but for the whole month the internet is not working properly is a disgrace 😡

@stfujahn @odekul @nolkeD @M1dKn1gh7 There’s already universal service obligations in place and market based regulated pricing at postcode level for Openreach - ofcom has done a relatively good job at keeping things in check - and when they don’t talktalk and sky have taken them to court because they suffer the most

Labour plan involves spending £20bn on rolling out a full fibre broadband network to all by 2020 - then providing free service to every home and business. But not clear where that leaves Virgin Media, TalkTalk etc

@TalkTalk Hi Jo, had a read and I’m almost 100% sure we’ve tried all of these, we have had this problem for 4 months now. We have had a engineer in, new routers sent and done all of what’s in those articles. It seems that there’s no clear solution here.

@EmmaLovelace @TalkTalk Well I suppose that narrows my choices down

@TalkTalk Terrible service. Wouldn’t recommend. We started an account with TWO broadbands. First two weeks of course were great but as the clock struck 12 on the 3rd week the expected happened. Download speeds dropped from 25-30MBps to 1-3MBps. Recently I have been getting KBps!

@TalkTalk my elderly mother with dementia who lives alone in Needham Market has been without a phone since Thursday. It is impossible to communicate with anyone @TalkTalk and the recorded message says it’s being dealt with when it clearly isn’t. Please advise and help.

@RealExoticHawkz @TalkTalk Thanks. @Talktalk still incapable of providing me my service though.

@TalkTalk THE PROBLEM IS NOT AT MY END.

@TalkTalk 1 Windows 10 desktop. 1 UNIX laptop. Not at the same time. Please stop finding reasons fir the server admins not to do their job and fix it.

I just got hit on by TalkTalk technical assistance while trying to fix my WiFi. He told me he loved my accent and asked me if I knew who Calum Scott was (he’s a big fan). Friday night is lit so far.

@TalkTalk part 5. I repeat... DO NOT get your internet from this company as they can not fix your problems and cause so much stress when trying to ring them and being on hold for half an hour at a time!

@TalkTalk Part 3 they are refusing to refund me until they have solved the problem.. but they’ve had 8 months to fix it!!!

@TalkTalk part 2 they have sent me several routers, engineers and I have spent HOURS and I mean HOURS on the phone to them with no solution offered!

@TalkTalk I can not believe the abysmal service from this company. They have literally taken our money for 8 months and not provided internet. Part 1

@TalkTalk we have had dropout and internet crawling at a snails pace often not working at all. In the evening we can’t get through a program without interruption in the NW1 area. Are contract is up and so will our timwpe with you unless you fix this real quick! #talktalk

@TalkTalk We are currently experiencing technical issues with my account..I trying to reset my password for tinyworld email..not been able to get into my account for more than a week

@TalkTalk Ohh i would be glad to send you a DM of how horrible your customer service is, and why we will be leaving

A 5 minute issue! That went on for 10 days! All because @TalkTalk are stubborn idiots who never listen, even the engineer said how bad you guys are! Horrible customer service! I certainly would not recommend talk talk to anyone! 10 days wasted! I will not be paying 10 days

@TalkTalk Still not working. Was promised it’d be Tuesday, and then promised it’d be yesterday and still nothing. I’m just plain being lied to......

...@TalkTalk BroadBand is down in London YET again. Spoken to them and they can't even conform that there is a problem and only answer is to send a chargeable engineer!! Totally totally useless

@TalkTalk is there any issues in E2 London, says we’re connected but internet isn’t working

15yrs I was with @SkyUK @comcast and after just speaking with a top call handler I’ve just been passed through to the most arrogant unhelpful person in the cancellation team! I’m leaving mate! @virginmedia @TalkTalk Loyal customer coming your way! #Telecommunications

@TalkTalk @TalkTalkGroup @TalkTalkBizCare in the 13 years as a costumer you sure had let me down before but this time after all those years . You messed up big time, but I guess loyalty is one way for you. 4 Days is way too long.

Those #talktalk or #BT scam phone calls that leave me seething, other than being obviously abusive, I’ve thought of 2 possibilities, say wait whilst I turn on my pc and leave ‘en hanging, or press my brass honker down the phone...

@TalkTalk I'm closing my account with you because no internet from you since Sunday is ******* unacceptable your service is absolutely shit so I've joined hyperoptic @Hyperoptic

@TalkTalk No I’m a new customer. We’re buying a house that is a BT customer at the moment. We move in on the 13th.

@TalkTalk moving into new home. Decided to use your services. Someone in the team cancelled my order for installation. They are now telling me can’t get another appointment for 4 days!! Not a great start to a service.

@TalkTalk I’m paying for a broadband service that doesn’t work. I call and I sit on hold. I get referred to the text service and nothing happens. I speak to an operator who can’t fix the problem now because the accounts are down. This is by far the worst customer service ever!

@TalkTalk Just to let you know (yet again) I have no WiFi again although my router shows 4 green lights. It shows that the WiFi so slow that the html basic can't even load.

@TalkTalk Speak to MandyHowlett in the CEO office. Tristia Harrison is yr CEO, in case u r not aware!!! Yr org is a mess and you're screwing up customer accs and still charging them!!! @MoneyTelegraph

@TalkTalk Just making know to the public that @TalkTalk are an absolute disgrace to customer service and you need some serious training with your customer service systems. @MartinSLewis @MoneySavingExp I am keen to relay this to your community.

@charliehalkett @TalkTalk They're awful, you should switch away from them ASAP if you can. Some providers like BT will buy your contract out, if you switch to them, if you're lucky. :)

Shite 'service' continues @TalkTalk What a relief they're treating my complaint as *urgent* #9 days without the email acc they dumped whilst upgrading servers @MoneyTelegraph @MartinSLewis @standardnews

Eight days now with no resolution from @TalkTalk after they 'dumped' my email account when they upgraded to new servers! Probably hundreds of customers impacted @MoneyTelegraph

@TalkTalk Every issue under the sun, big lag spikes, terrible download speeds, constantly going up and down for no reason etc..

@TalkTalk You can help me by fixing your shit internet and making me not constantly lag

@talktalk why is the speed so slow under 5 mbs. It’s is quicker going to the shops then searching the internet. This is woefully slow. Disgusted from Sidcup

@TalkTalk It as handles beautifully by your agent when I called to help. Please acknowledge her. Outstanding service.

.@TalkTalk I assume you are no longer providing internet service beyond 1994 capability. One week on and I have made a gross mistake selecting your service.

@TalkTalk @victormendes0 Good luck with that Victor. Sadly my experience with TalkTalk is they don't give a dam once you are a customer. They will make the right noises but the net effect is zero / rubbish.

UK RNS today #4 - TalkTalk - Sale of Fibre Assets to CityFibre for £200 million to help improve the balance sheet. Should complete in March 2020

@TalkTalk Check Ofcom Talktalk is the worst on all categories

@TalkTalk Ofcom was mentioned by customer service but he wouldn't say why lol. I Googled Ofcom and broadband. If you are offered minimum fibre speed and you don't get it and it is not rectified in 30 days you can switch provider free of charge! I have 3 days to go! Trying Sky next!

@TalkTalk it's 01.25 in the morning. I suspect most if not all who are in my area are asleep. I absolutely should not have buffering/sound issues watching catch up. This has been going on since Christmas. I am very dissatisfied

@JackJGreen @plusnethelp @TalkTalk Jesus, that IS slow!

@talktalk has got to be the worst service provider ever! Biggest mistake moving to them. No access to social media or PS4. Pathetic. Changing back to BT. Shocking service #talktalk

@TalkTalk Worst company ever taken over a hundred pound off me even though I changed to virgin 3 months ago!they have record of me ringing October and November but not cancelling why else would I have been ringing 🤔then u ring and get a complete **** who can hardly talk a word of English

@debbiewright197 @TalkTalk Ive been having issues with internet channels breaking up for six weeks absolutely useless service

@TalkTalk yet again internet’s down, paying almost £30 a month for something that’s absolutely shite