TalkTalk Outage in Islington, Greater London, England

@sgt_rebels @StokeAssassinX @virginmedia @TalkTalk Yes mate the WiFi speed is even worse @virginmedia are just shit they use shit components in the hubs to make you laugh I’m only 5 miles from the network centre in Croydon 😂😂

@TalkTalk your customer service is shocking. I’ve spent the past 5 hours trying to resolve connection issues and spoken to 9 different people. Please can you get someone to call me either resolving my issue or cancelling my contract.

@TalkTalk The same. This seems to happen ever night and before you say have you reset the router that’s a yes and the light is white on the router so it’s not mine end where the issue is coming from.

@TalkTalk Hi Jo, had a read and I’m almost 100% sure we’ve tried all of these, we have had this problem for 4 months now. We have had a engineer in, new routers sent and done all of what’s in those articles. It seems that there’s no clear solution here.

@EmmaLovelace @TalkTalk Well I suppose that narrows my choices down

@VodafoneUK so after 40 mins your team hang up without answering! @SkyUK @SkyHelpTeam @virginmedia @TalkTalk @EE any chance guys fancy a new broadband customer cause struggling to even leave Vodafone before we move!

@TalkTalk Terrible service. Wouldn’t recommend. We started an account with TWO broadbands. First two weeks of course were great but as the clock struck 12 on the 3rd week the expected happened. Download speeds dropped from 25-30MBps to 1-3MBps. Recently I have been getting KBps!

@TalkTalk my elderly mother with dementia who lives alone in Needham Market has been without a phone since Thursday. It is impossible to communicate with anyone @TalkTalk and the recorded message says it’s being dealt with when it clearly isn’t. Please advise and help.

This is getting ridiculous; 7 days - yes seven days of constant interruption and drop-offs to our Internet service @TalkTalk @WeAreOpenreach I have DM’d details t you both 🤬

@ProOnlineLearn @iljalondon @photogog @TalkTalk It would appear @TalkTalk don't even recognise we have a problem Just keep saying reboot

@TalkTalk @WakeupWWeechy We've all tried rebooting it doesn't work and more annoyingly you don't even recognise their is an issue

@TalkTalk Hi Zach, as per my previous tweet no Internet since yesterday. Orange light only on a modem. We called you twice and second time we were told there was an outage. Please check other tweets and messages as people are commenting on it quite a lot.

I havent had internet all day :) Thank you @TalkTalk for having the worst customer service ever that you havent figured out what the problem is for the past 12 hours.

I just got hit on by TalkTalk technical assistance while trying to fix my WiFi. He told me he loved my accent and asked me if I knew who Calum Scott was (he’s a big fan). Friday night is lit so far.

@TalkTalk part 5. I repeat... DO NOT get your internet from this company as they can not fix your problems and cause so much stress when trying to ring them and being on hold for half an hour at a time!

@TalkTalk Part 3 they are refusing to refund me until they have solved the problem.. but they’ve had 8 months to fix it!!!

@TalkTalk part 2 they have sent me several routers, engineers and I have spent HOURS and I mean HOURS on the phone to them with no solution offered!

@TalkTalk I can not believe the abysmal service from this company. They have literally taken our money for 8 months and not provided internet. Part 1

@TalkTalk we have had dropout and internet crawling at a snails pace often not working at all. In the evening we can’t get through a program without interruption in the NW1 area. Are contract is up and so will our timwpe with you unless you fix this real quick! #talktalk

@TalkTalk We are currently experiencing technical issues with my account..I trying to reset my password for tinyworld email..not been able to get into my account for more than a week

@TalkTalk Which we did, Wednesday Thursday and twice on friday.. but your customer service team is utterly shocking. And by looking at your reponses on twitter shows not alot is done to actually help customers out in the slightest. Repeating the same unhelpful scripted information

@TalkTalk Ohh i would be glad to send you a DM of how horrible your customer service is, and why we will be leaving

A 5 minute issue! That went on for 10 days! All because @TalkTalk are stubborn idiots who never listen, even the engineer said how bad you guys are! Horrible customer service! I certainly would not recommend talk talk to anyone! 10 days wasted! I will not be paying 10 days

@TalkTalk Thanks but no thanks. I’ve just spoken with cancellations and decided to leave and go with @EE who have guaranteed me service. So incredibly disappointed with @TalkTalk

@TalkTalk Still not working. Was promised it’d be Tuesday, and then promised it’d be yesterday and still nothing. I’m just plain being lied to......

@TalkTalk No... you have the surname and the post code.which has been on twitter before..NW10 1AJ.. I am the account holder, so can we cut the bollocks & just fix my internet 😁

@TalkTalk The new router you sent hasn't solved the problem. Still no internet

...@TalkTalk BroadBand is down in London YET again. Spoken to them and they can't even conform that there is a problem and only answer is to send a chargeable engineer!! Totally totally useless

@ErayTheDoughnut @TalkTalk You must move to Virgin ! Decent connection and their tv ain't bad

@TalkTalk is there any issues in E2 London, says we’re connected but internet isn’t working

@TalkTalk can you fix my internet please 😱

15yrs I was with @SkyUK @comcast and after just speaking with a top call handler I’ve just been passed through to the most arrogant unhelpful person in the cancellation team! I’m leaving mate! @virginmedia @TalkTalk Loyal customer coming your way! #Telecommunications

@TalkTalk @TalkTalkGroup @TalkTalkBizCare in the 13 years as a costumer you sure had let me down before but this time after all those years . You messed up big time, but I guess loyalty is one way for you. 4 Days is way too long.

Those #talktalk or #BT scam phone calls that leave me seething, other than being obviously abusive, I’ve thought of 2 possibilities, say wait whilst I turn on my pc and leave ‘en hanging, or press my brass honker down the phone...

@TalkTalk I'm closing my account with you because no internet from you since Sunday is ******* unacceptable your service is absolutely shit so I've joined hyperoptic @Hyperoptic

@TalkTalk No I’m a new customer. We’re buying a house that is a BT customer at the moment. We move in on the 13th.

@TalkTalk moving into new home. Decided to use your services. Someone in the team cancelled my order for installation. They are now telling me can’t get another appointment for 4 days!! Not a great start to a service.

@TalkTalk I’m paying for a broadband service that doesn’t work. I call and I sit on hold. I get referred to the text service and nothing happens. I speak to an operator who can’t fix the problem now because the accounts are down. This is by far the worst customer service ever!

@TalkTalk Just to let you know (yet again) I have no WiFi again although my router shows 4 green lights. It shows that the WiFi so slow that the html basic can't even load.

@TalkTalk Speak to MandyHowlett in the CEO office. Tristia Harrison is yr CEO, in case u r not aware!!! Yr org is a mess and you're screwing up customer accs and still charging them!!! @MoneyTelegraph

@TalkTalk Just making know to the public that @TalkTalk are an absolute disgrace to customer service and you need some serious training with your customer service systems. @MartinSLewis @MoneySavingExp I am keen to relay this to your community.

@charliehalkett @TalkTalk They're awful, you should switch away from them ASAP if you can. Some providers like BT will buy your contract out, if you switch to them, if you're lucky. :)

Shite 'service' continues @TalkTalk What a relief they're treating my complaint as *urgent* #9 days without the email acc they dumped whilst upgrading servers @MoneyTelegraph @MartinSLewis @standardnews

Eight days now with no resolution from @TalkTalk after they 'dumped' my email account when they upgraded to new servers! Probably hundreds of customers impacted @MoneyTelegraph

@talktalk worst customer service .... incompetent …. incomprehensible …inept & completely shambolic. do not use talktalk.

@TalkTalk Every issue under the sun, big lag spikes, terrible download speeds, constantly going up and down for no reason etc..

@TalkTalk You can help me by fixing your shit internet and making me not constantly lag

This internet is almost as bad as TalkTalk

@TalkTalk Oh shit sorry..will do.. but to be honest I don't really give a rat's @rse about my details being public... everyone knows who I am anyway

@TalkTalk Most #appalling #CustomerService trying to cancel account on three occasions x2 on phone x1 on live chat on x2 different days #system #incompetence #prevents - record of live chat instructing to close and cancelled direct debit will have to do!

@Marcin_Nowak81 I really resent everything about TalkTalk. The endless lying. Their incompetence. Their call centre with the robotic scripts they follow.Their awful musac. Their inability to solve a simple problem like reconnecting my phone. Their inaction. Nothing works!

@Marcin_Nowak81 Then endless security checks. Then their technology dept. 'You will be connected in 24 hours'. I spoke to their call centre in S Africa. I contacted their online advice centre. It's now 29 days later- still not reconnected. TalkTalk are cheap- and crap. Go find a decent server!

@TalkTalk internet is literally the worst ever, can’t use a single thing in my house😡

@krkerry91 @TalkTalk Oh no - not them !! Awful ! 🙈

Fair play to TalkTalk for trying their absolute best to sort this issue out. I’m a bit upset that it’s taken this long and that this issue continues but it’ll get done soon! #StayPositive

@TalkTalk You could help by chasing up the manager who your technical team promised would have called me by now...

So after upgrading to #talktalk fibre an engineer came to my new house and set it all up. 6 hours later still no internet. I took a day off for it. Spent 2 hours with their support and they still didn’t resolve it! Ridiculous!!!#leavetalktalk #talktalksucks

@TalkTalk Eventually got through time someone and they said you have 30 days to fix it

@TalkTalk I already have before, you lot said you didn’t see any problems

@TalkTalk My dad was On the phone for a good hour wanting to change the appointment, passed to 3 different departments. For them then to put the phone down and nothing be resolved. We need it solving ASAP