TalkTalk Outage in Dagenham, Greater London, England

@TalkTalk Ohh i would be glad to send you a DM of how horrible your customer service is, and why we will be leaving

A 5 minute issue! That went on for 10 days! All because @TalkTalk are stubborn idiots who never listen, even the engineer said how bad you guys are! Horrible customer service! I certainly would not recommend talk talk to anyone! 10 days wasted! I will not be paying 10 days

@TalkTalk Still not working. Was promised it’d be Tuesday, and then promised it’d be yesterday and still nothing. I’m just plain being lied to......

...@TalkTalk BroadBand is down in London YET again. Spoken to them and they can't even conform that there is a problem and only answer is to send a chargeable engineer!! Totally totally useless

@TalkTalk is there any issues in E2 London, says we’re connected but internet isn’t working

@TalkTalk @TalkTalkGroup @TalkTalkBizCare in the 13 years as a costumer you sure had let me down before but this time after all those years . You messed up big time, but I guess loyalty is one way for you. 4 Days is way too long.

Those #talktalk or #BT scam phone calls that leave me seething, other than being obviously abusive, I’ve thought of 2 possibilities, say wait whilst I turn on my pc and leave ‘en hanging, or press my brass honker down the phone...

@TalkTalk I'm closing my account with you because no internet from you since Sunday is ******* unacceptable your service is absolutely shit so I've joined hyperoptic @Hyperoptic

@TalkTalk No I’m a new customer. We’re buying a house that is a BT customer at the moment. We move in on the 13th.

@TalkTalk moving into new home. Decided to use your services. Someone in the team cancelled my order for installation. They are now telling me can’t get another appointment for 4 days!! Not a great start to a service.

@TalkTalk I’m paying for a broadband service that doesn’t work. I call and I sit on hold. I get referred to the text service and nothing happens. I speak to an operator who can’t fix the problem now because the accounts are down. This is by far the worst customer service ever!

@TalkTalk Just to let you know (yet again) I have no WiFi again although my router shows 4 green lights. It shows that the WiFi so slow that the html basic can't even load.

@TalkTalk Speak to MandyHowlett in the CEO office. Tristia Harrison is yr CEO, in case u r not aware!!! Yr org is a mess and you're screwing up customer accs and still charging them!!! @MoneyTelegraph

@TalkTalk Just making know to the public that @TalkTalk are an absolute disgrace to customer service and you need some serious training with your customer service systems. @MartinSLewis @MoneySavingExp I am keen to relay this to your community.

Shite 'service' continues @TalkTalk What a relief they're treating my complaint as *urgent* #9 days without the email acc they dumped whilst upgrading servers @MoneyTelegraph @MartinSLewis @standardnews

Eight days now with no resolution from @TalkTalk after they 'dumped' my email account when they upgraded to new servers! Probably hundreds of customers impacted @MoneyTelegraph

@TalkTalk Every issue under the sun, big lag spikes, terrible download speeds, constantly going up and down for no reason etc..

@TalkTalk You can help me by fixing your shit internet and making me not constantly lag

This internet is almost as bad as TalkTalk

@talktalk why is the speed so slow under 5 mbs. It’s is quicker going to the shops then searching the internet. This is woefully slow. Disgusted from Sidcup

@TalkTalk It as handles beautifully by your agent when I called to help. Please acknowledge her. Outstanding service.

.@TalkTalk I assume you are no longer providing internet service beyond 1994 capability. One week on and I have made a gross mistake selecting your service.

@TalkTalk That isn’t acceptable, to say, oh we can disrupt your work, cost me money and Time because of your failure. You have let me down massively and cost me money

@TalkTalk And i will continue to ask until I get an answer, I want compensation for this, I had to use up my phones data because of your failure. No one has given me an answer, this service is the worst

He claimed 2 b from #talktalk proceeded 2 ask me install "teamviewer" obviously so i cld and him control of my device. Whn i refused 2 cooperate he began 2 verbally & racially abuse me. He clearly knew i ws customer 01273 404068 that ws his number i will be report 2 @metpoliceuk

@TalkTalk Yes and i emailed and contacted you online no has called me to date. Recieved call today from some indians someone called "paul" no idea what he was saying but began to verbally abuse clearly knew i was a talk talk customer.

@TalkTalk This was my number 02080134547 and you gave me this number 02036431966 this has been a mess! Your BB has been on and off so i really want to go back to my old provider it will cost me more but atleast i will get the service i pay for and a company that actually values my custom

A nice surprise, @TalkTalk answered the phone straight away and resolved a contract boost issue on the spot. Agreed not to increase my boost by £2.50 for the remainder of the contract.

Im so pissed off that I have @TalkTalk internet it’s probably the WORST thing ever

@TalkTalk @TalkTalkGroup hello, can someone help! Broadband still not working after 2 very long hours yesterday evening on phone to customer services, was told it would be fixed by midnight! Letter sent to customers with wrong info and no customer comms. Very dissatisfied

@TalkTalkGroup @TalkTalk could someone contact me about broken broadband please. Spent 2 long hours on the phone last night, told it should be fixed by midnight....still issues. Also letters sent to customers have wrong info in them

Just appalled by the horrific service at @TalkTalk I have never dealt with more incompetent staff that could care less about help you. Condescending and just plain rude. #internetprovider #CustomerExperience

@TalkTalk The router is next to the stereo on the opposite side of the kitchen to the appliances - the same place as when I was with Vodaphone and had no problems whatsoever

@TalkTalk I constantly have to turn Wi-Fi off and use phone data because the connection is so bad. When watching tv via Amazon Firestick there is constant buffering. BT have been out and said there is nothing wrong - your people suggested I upgrade and pay more.

@sunny_hundal Not TalkTalk they’re rubbish - I’m locked in to an 18 month contract and regret it every day. I was previously with Vodaphone - good reliable service - wish I’d never left.

@TalkTalk can you help with our internet and check our line. The internet light is red. We have rebooted the router and waited a considerable amount of time.

@TalkTalk Sorry , Jo, I don't have the technical knowledge to answer that. The wireless is dead slow - unacceptable - I used online speed checker

@TalkTalk can you help with our internet and check our line. The internet light is red. We have rebooted the router and waited a considerable amount of time.

@TalkTalk Dean Burdon is the Head of Customer Service @Talkatalk according to LinkedIn... I am laying down the challenge for Dean to contact me directly as a customer of TalkTalk to resolve this as the customer service is atrocious...

@TalkTalk hi. Internet is down. Been problematic since last night. Internet light is red on my router

@TalkTalk Yeah but only put it in today (my bad)

Why is WiFi so difficult I set the bastard up and nout :(((( @TalkTalk help us x

@TalkTalk I’ve been trying to contact you regarding a fault with my YouView box. Your customer service number does not allow customers to get through direct to actually talk to somebody. I’ve given you my number for a call back and still no call back.

@TalkTalk I will be cancelling my account with your selves not getting the service we pay for. There’s loads of companies offering better

@BeyondtheStove @DrBoilers @TalkTalk @ARAheatinggas @betateach @HarrisonHeating @HeatingConsult @CosyWarmPlumber @GreenAlbionLtd @cliveomalley @LeamingtonSBC @bbheating Talk talk is a pretty good service 🤣🤣 try them 🤣🤣🤣

.@TalkTalk can I get some actual help. Been fobbed off about 50 times by your “customer service”.

It's my life Don't you forget It's my life It never ends... RIP Mark #talktalk

@TalkTalk They asked if I could ring again at 4pm to try and cancel my subscription. But that’s a maybe if the system is working again

@TalkTalk Not really. After waiting weeks to find out talktalk isn’t available in my area after a system error, I now have to wait to cancel my subscription because of yet another system error.

@TalkTalk your Wi-Fi is awful.

@TalkTalk Cannot believe the problem I'm having in connecting to the Internet! It's been like it all afternoon/evening! The status check says everything is ok...no it's not! I've tried chat online, I get no respond. Can't even connect to the router IP address to try & sort it!

@TalkTalk Wireless but this has never happened before

@TalkTalk is probably the shitest company, I have ever dealt with. Customer services is appalling can’t even get through to anyone. When I do they **** right off by not replying and “drop the call”

@TalkTalk Every so often my internet will disconnect from my ps4 and it will full kick me off line this has only just started to happen can you help please

@TalkTalk Yes, I did. But that didn’t fix it. I called up again and the agent I spoke to this time was much more helpful. However, then conclusion wasn’t satisfactory. OpenReach are replacing cables. A fault with the connection cannot be raised. I have to wait until they finish in 5 days.

I’m not sure whether this would be categorised as the worst service ever but I have had loss of broadband service since last week Wednesday & today is Monday. @TalkTalk have advised they cannot provide me with an estimated date for when the fault will be resolved & no updates! 🤔

@TalkTalk Hi, my broadband is down. I've done the tests on your website and it says to contact you but I've tried live chat numerous times but no-one available.

@TalkTalk please be advised it has been months since i raised complaint. only to receive apology and confirmation that it was that talk's error to misrepresent.

@plusnethelp i don’t know what is wrong with it. we switched from talktalk (as they were shit as well) and right from initial setup, you have been far worse than talktalk. very slow, connection drops out all the time, have to continually reset it, half the time that doesn’t help either

@TalkTalk our internet is abysmal. Signed in to upgrade service, I was rejected! Online chat had me about to scream! Asked for total to leave early and what do ya know, was told I COULD have my upgrade!!... Well you can ram it!!! Gladly pay the fee to leave!!