Is TalkTalk having an outage in Croydon, Greater London, England?

@TalkTalk can you help with our internet and check our line. The internet light is red. We have rebooted the router and waited a considerable amount of time.

@TalkTalk can you help with our internet and check our line. The internet light is red. We have rebooted the router and waited a considerable amount of time.

@TalkTalk Can't sign in on other devices says incorrect password

@TalkTalk 100% it was an automated service that called my landline the end of last month to disconnect!! 100% SURE ABOUT THAT!

@TalkTalk What a surprise.. I finally got a call from a case manager from CEO team after my tweet, told she would call me back with update yesterday at 12.30pm.... No call or email.... and no response from @dburdon either... I’m moving my account to a company that can do customer service!

I can’t believe @TalkTalk are still trying to charge me money after they called me asking if I wanted to cancel my internet and I said yes!

@TalkTalk Dean Burdon is the Head of Customer Service @Talkatalk according to LinkedIn... I am laying down the challenge for Dean to contact me directly as a customer of TalkTalk to resolve this as the customer service is atrocious...

@TalkTalk Apparently a openreach engineer needs to come out to have a look, but I’ve been given no timings or any information I’ve been paying for the service since I moved in a week ago and I’m not any closer to getting internet

@TalkTalk hi. Internet is down. Been problematic since last night. Internet light is red on my router

@TalkTalk Yeah but only put it in today (my bad)

Why is WiFi so difficult I set the bastard up and nout :(((( @TalkTalk help us x

@TalkTalk I’ve been trying to contact you regarding a fault with my YouView box. Your customer service number does not allow customers to get through direct to actually talk to somebody. I’ve given you my number for a call back and still no call back.

@TalkTalk have you a problem with your phone service. Am trying to pay my bill but keep getting cut off when i get to this option please advise

@TalkTalk I'm trying to cancel my account with you but it's a nightmare. I finally get to the advisor just get a garbled voice. Tried today "complaint" instead and funny enough voice not garbled but couldn't help. Put through to right department...nada!!!

Finally @talktalk customer service has agreed to put her on an acceptable package and refund some money - shame about the 1.5 hour call to sort it

To follow up @TalkTalk, she was told her bill would probably go down and in fact it’s doubled

Hi @TalkTalk So @ruskin147 has been on a call to your ATROCIOUS customer service number for 1hr on behalf of an elderly relative - seems like she has been mis-sold a new package - & they absolutely refuse to accept there’s an issue.

@TalkTalk I would like to cancel the contract without being asked a million questions

@Poystar90 @talkin2_u @TalkTalk Never seen anything like it. I made a complaint let’s see where that will lead

@TalkTalk the customer service staff now ended the call without completing the call. She thought I was on hold but I can hear her conversation with her colleagues. Great customer service 👎

@TalkTalk have the worst customer service especially to the disabled elderly. They take advantage of people and provide poor service

@TalkTalk 2 weeks now and still no internet! Got another 3months to go with you all. Just an agony to deal with your customer service.

@TalkTalk Asking a customer to use their mobile data is MENTAL! No connection. Terrible start for a new customer.

.@TalkTalk can I get some actual help. Been fobbed off about 50 times by your “customer service”.

It's my life Don't you forget It's my life It never ends... RIP Mark #talktalk

@TalkTalk They asked if I could ring again at 4pm to try and cancel my subscription. But that’s a maybe if the system is working again

@TalkTalk Not really. After waiting weeks to find out talktalk isn’t available in my area after a system error, I now have to wait to cancel my subscription because of yet another system error.

@TalkTalk your Wi-Fi is awful.

@TalkTalk YOUR SERVICE IS RUBBISH! 3 engineers within 1 year, no internet for 1 week this month and you call yourself a legit company! #Frauds

@TalkTalk Hi Becky, I restarted our modem as the internet indicator light was red. Seems to be fine now! Slow a wee bit but OK....!

@TalkTalk First of all I've been a loyal customer for over 5 years and my bill keeps going up in large amounts and now I noticed services are being added that I don't even use. When I called to get a better deal I was told I would have to pay more what a joke!

@TalkTalk Yes get me out of this contract your service is dreadful!

@TalkTalk Broadband worked this morning then stopped suddenly. Homepage directed me to router tests which I’ve undergone and still not working. Called #talktalk customer support which put me on hold for 15mins+ so I gave up. Not sure what to do next.

@SkyUK Plus your hold service is worse than #talktalk I have (un)happy memories of being on hold to your Livingston HQ for more than FIFTY minutes one evening. @SkyCorporate

So I see @TalkTalk continues to be the worst broadband provider they now add optional boosts that you didn't ask for and expect you to pay for it #Delusional

I was told by a rep ref. AOL: "it's a very old platform.." as if that was an excuse. If it doesn't work, they shouldn't take my money. @TalkTalk is a useless outfit too. I was called for months by fake Indian call centres after their data hack. My home internet sucks. @AOL @Ofcom

Utterly useless service from AOL/Yahoo/TalkTalk yet again following my complaint reference the breakdown/failure of their systems. So irritating when you pay for a service and don't get it. I was told by a rep ref. AOL: "it's a very old platform.." as if that was an excuse. @AOL

@TalkTalk Yes! My bill! You’re #TalkTalk is atrocious!! Now you’ve overcharged me!! @TalkTalk at have terrible customer service

@TalkTalk can’t work from home because of poor internet service which I can’t get fixed anytime soon! Thanks talk talk 🙄

@TalkTalk You should have an email address on your bills so people can get in touch with issues like this

Another #SaturdayMorning trying to sort broadband with @talktalk I should get a discount if I upgrade for the months of bad service

My internet’s down and as I don’t have a spare 15 hours to spend on the phone to @TalkTalk I guess it’s gonna star that way

@TalkTalk I'm sure I could find a relevant wire for it but have no need, that isn't the issue The issue was the lack of knowledge the time it all took the incorrect information and wrong contract sent on top of which regardless of my account number I could not b found

TALKTALK IS A BOGUS BROADBAND. THEIR TECHNICAL EXPERTISE IS ZERO. MY INTERNET NOT WORKING 6 DAYS NOW. THEY CANNOT FIX IT.

@SkyUK I would love to come over but I'm stuck in an 18 month contract and I'm currently being diverted to customer services outside the UK so frustrating @TalkTalk

@TalkTalk a very unimpressed Talk Talk customer after years of loyalty I can't get a better package I just keep getting my contract keep being extended NO THANK YOU #DoBetter

@TalkTalk you continue to disappoint. Many calls later My mother still can’t enjoy the service she’s paying for. #donotswitchtotalktalk

just signed up with @TalkTalk now ringing to terminate @TalkTalk - customer service is crazy bad, not sticking with that for 18 months.

@talktalk with so much issues, and loss of service. My building has Hyperion now, and looks like a cheaper, faster, more stable option

@TalkTalk Yes please. My internet has been down since morning. Chat via website and calling on the support line has led to this tweet.

Absolutely shocking service from @TalkTalk - signed a new contract and they STILL put my bill up and refuse to reimburse it. All for a connection that drops out everyday. Do not recommend

@TalkTalk Like this We're contacting you to tell you that the cost of your service will be changing from 15th May 2019. Even though some of your costs are going down, your package will not alter. Your account balance is currently in credit. Follow the button to process your refund request.

@TalkTalk I've done that yesterday and they couldn't do it. Pretty poor

@LisaJoSmith1 @TalkTalk Im with you Lisa. TalkTalks network has gone rapidly downhill. I will be cancelling this atrocious broadband.

I think ive finally had enough with your atrocious network. @TalkTalk your network is absolute ****. I will be cancelling my broadband 😡😡😡😡

@TalkTalk I'd just like to warn your customers of what you did to me. After my contract ended you increased the price for slow broadband from £19 to £27 per month. WHAT A RIP OFF! Check your bank balance!

@PHIL180IOM Exactly but you wouldn’t believe the half arsed response I got when I emailed screenshot of it over to @TalkTalk said because I hadn’t put incident number on it I wouldn’t get a response roll on end of contract

@TalkTalk very slow escpeciqlly since im on fobre optic for high prices

@TalkTalk ive been paying for talktalk for 2 years now because i belived it was reliable but it is terrible compared to others

@TalkTalk @idyllicpain talktalk is shit!!!!