TalkTalk Outage in Redhill, Surrey, England

@TalkTalk Which we did, Wednesday Thursday and twice on friday.. but your customer service team is utterly shocking. And by looking at your reponses on twitter shows not alot is done to actually help customers out in the slightest. Repeating the same unhelpful scripted information

@TalkTalk Still not working. Was promised it’d be Tuesday, and then promised it’d be yesterday and still nothing. I’m just plain being lied to......

15yrs I was with @SkyUK @comcast and after just speaking with a top call handler I’ve just been passed through to the most arrogant unhelpful person in the cancellation team! I’m leaving mate! @virginmedia @TalkTalk Loyal customer coming your way! #Telecommunications

This internet is almost as bad as TalkTalk

Im so pissed off that I have @TalkTalk internet it’s probably the WORST thing ever

Just appalled by the horrific service at @TalkTalk I have never dealt with more incompetent staff that could care less about help you. Condescending and just plain rude. #internetprovider #CustomerExperience

Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet

@TalkTalk The router is next to the stereo on the opposite side of the kitchen to the appliances - the same place as when I was with Vodaphone and had no problems whatsoever

@TalkTalk I constantly have to turn Wi-Fi off and use phone data because the connection is so bad. When watching tv via Amazon Firestick there is constant buffering. BT have been out and said there is nothing wrong - your people suggested I upgrade and pay more.

@sunny_hundal Not TalkTalk they’re rubbish - I’m locked in to an 18 month contract and regret it every day. I was previously with Vodaphone - good reliable service - wish I’d never left.

@TalkTalk Hi, its working now, don't know what the issue was but had no Internet for a while but all OK now, thanks for getting g back to me

No Internet service since 6am, what's going on with @talktalk today

@TalkTalk What a surprise.. I finally got a call from a case manager from CEO team after my tweet, told she would call me back with update yesterday at 12.30pm.... No call or email.... and no response from @dburdon either... I’m moving my account to a company that can do customer service!

Why is WiFi so difficult I set the bastard up and nout :(((( @TalkTalk help us x

@TalkTalk First of all I've been a loyal customer for over 5 years and my bill keeps going up in large amounts and now I noticed services are being added that I don't even use. When I called to get a better deal I was told I would have to pay more what a joke!

@TalkTalk Yes get me out of this contract your service is dreadful!

So I see @TalkTalk continues to be the worst broadband provider they now add optional boosts that you didn't ask for and expect you to pay for it #Delusional

Another #SaturdayMorning trying to sort broadband with @talktalk I should get a discount if I upgrade for the months of bad service

My internet’s down and as I don’t have a spare 15 hours to spend on the phone to @TalkTalk I guess it’s gonna star that way

TALKTALK IS A BOGUS BROADBAND. THEIR TECHNICAL EXPERTISE IS ZERO. MY INTERNET NOT WORKING 6 DAYS NOW. THEY CANNOT FIX IT.

@SkyUK I would love to come over but I'm stuck in an 18 month contract and I'm currently being diverted to customer services outside the UK so frustrating @TalkTalk

@TalkTalk a very unimpressed Talk Talk customer after years of loyalty I can't get a better package I just keep getting my contract keep being extended NO THANK YOU #DoBetter

@TalkTalk you continue to disappoint. Many calls later My mother still can’t enjoy the service she’s paying for. #donotswitchtotalktalk

just signed up with @TalkTalk now ringing to terminate @TalkTalk - customer service is crazy bad, not sticking with that for 18 months.

@TalkTalk The worst internet seevice in the world

@TalkTalk No your service is pityful

@TalkTalk help with refund as my phone bill is huge due to tethering my phone when forest hill broadband was down #help #please

@TalkTalk is possibly the worst internet provider on earth! My god!

@TalkTalk Thanks for the reply. At this point I've already started the switch to EE. First 2 calls to customer service made me realize switching was the least frustrating option. My 3rd I tried to turn off kidsafe & even that couldn't be done easily. Confirmed I made the right decision.

Only took 7 days in London to realize @TalkTalk has the worst realibility and customer service. They have some nerve asking £40 month for broadband and phone service that barely works. Can't wait for the switchover to another provider. Ended up being less expensive too.

@TalkTalk NO HELP ! I’m switching to @sky very bad customer service as well mike

@TalkTalk Hi Chris, this morning the service is fine, thank you. However, virtually EVERY night/early morning the service fails. From about 01.30 until later on in the morning. Could this be looked into today please.

@TalkTalk Catford, but I've just seen your pinned tweet so I guess that's the problem....

My @talktalk service has gotten worse and I’m still paying the full price #thatsnotfair

@TalkTalk Eventually got someone who understood the problem to turn it off. You need to get your phone operators to learn what they’re talking about. Wasted so much time on this but seems to be sorted now. Thanks for replying.

@TalkTalk Sadly the telephone advisor never suggested that a fee would be chargeable if no fault was found. He said I have to raise a complaint with a manager when they call back and arrange an engineer to come out for a fee to which was stated (still, no manager has rang me)

@TalkTalk Jo. The frustrating part of the issue was being I have to foot the bill for an engineer to come out to my home to resolve the technical issue. No loyalty for customers who pay good money and never call for assistance yet appear to be served a charge for needing further help

@TalkTalk Hi Zach. It would the seem the issue magically resolved itself post speaking to James at TalkTalk...... the internet service has currently resumed.

@TalkTalk Yes, on my phone it is often slow too, and occasionally our TV loses connection. It’s been the case ever since the contract began, even after the monthly price went up (!) Do @TalkTalk engineers exist? Or is everything over the phone....

@TalkTalk Hi. This is an ongoing problem. My housemate is the acct holder so the team won’t let me explain the problem on the phone. Last time we tried reporting the problem, we got stuck on the phone for over an hour with someone trying to tell us how to diagnose the issue. Useless.

Disappointed with @TalkTalk service. My elderly parents have been without landline for 24 hours. They were told all incoming calls would be transferred immediately to their mobile. Nothing has been put in place, no news, no engineer called, no repair.

TalkTalk and Sky WiFi are both shite aF. That's with a capital F. That's how bad they are.

@virginmedia been your customer 4 14years & beccoz I want to reduce my tariff I have 2 sign a 12 month contract !! Jokes ...how bout the 14yrs I gave 2 U ..how bout da kids we had in those years ..let me find someone else who will appreaite me !! @SkyUK @TalkTalk @bt_uk

@bluepocicas Talktalk are the worst my brother in law regularly has trouble, they send an engineer change the router, all is fine for a couple of weeks then the same problem arises. Little wonder they come bottom of all league tables

@Don_LB @TalkTalk They are awful. Get virgin

I had no internet so I called talktalk... tell me...Why did the woman on the “customer service” line for talktalk want me to unscrew the front of the box where my phone line clips in???? Customer service??? I think NOT.

My internet provider @TalkTalk is pants! I waste more money off line because the signal is more off than on. Once I move house shortly I will be changing provider!!!!

@TalkTalk This has been since February and no solution. I have been told after the checks today that it could be an issue with the exchange and that the engineer could look at it within 72 hours. I need a refund of wasted months! I am angry!

@TalkTalk broadband down done the checks and keep getting the engaged tone when calling you. What do I do know and will you be cover cost of mobile data !

@baggybinny @virginmedia Can't do Murdoch's lot. TalkTalk unreliable and slow and a bit light on data protection. What to do.

@TalkTalk Yes. But no offence the Internet is consistently 💩💩💩, no amount of reboots cam fix that 😂

@TalkTalk my Internet is down again. Third time in about 6 wks.

@TalkTalk this is ridiculous. I have tried calling to cancel my account 3 times now, keep getting hung up on. I am still paying for a flat i haven't lived in for 7 months - 2 transfer forms were rejected for 'illegibility', now just wanted to cancel and get advice for new tenants

@TalkTalk Finolla in Complaints was very helpful and was able to resolve the issue and put my parents on the contract they signed up for. At least made the 90 minutes spent on the phone worth it. Now to sort out the (lack of) broadband.

@TalkTalk Initially they were all WiFi. When one stopped working I tried wired and it didn’t help. Same issue shows as connected, no internet. It shows from the router admin console as connected too.

@TalkTalk Yo, my router ain’t working been on earlier but less disconnecting but now when I’ve tried turning it off and on it won’t come back on just won’t stop flashing amber any help

@TalkTalk you useless put in right passwords e mail and you refused it you never learn

@blazeymc91 Yeah man my connection has literally been down for 8 days now lol talktalk is shite

@TalkTalk TalkTalk shut down my internet without me asking, or any warning. Now telling me I have to get a new router which will be installed 30/10. Need better service than this.

Sick of ringing up, to be on for over an hour to be told there is nothing wrong. @TalkTalk over had no internet for over an hr. Their solution keep note of when you lose signal.😡