TalkTalk Outage in Wallington, Greater London, England

@TalkTalk our broadband keeps dropping out making it unusable, is there an issue in the #Catford area please?

@TalkTalk @mindiam_xo Sorry bud, you can’t help. Wifi speed is 0.54 mbps. It’s just trash

@TalkTalk Why has your service been buffering all day? Is there an issue in the Willesden area?

@Suskat1 @TalkTalk Omg,!!! Worst customer service ever. Today i was on the phone for amost 2 hours. The assistant changed my new contract from 20.95 to £24.95. Is this legal?

Hello @TalkTalk I've had no TV reception since Saturday? Is there a fault with the transmitter or my aerial? I've tried asking your chat staff but they're terrible. I have been told to turn my box off and on again! 😡

@melato___ @TalkTalk Same! Been on the phone for ages trying to sort it. They are refunding me I don’t care. The **** always cuts out.

Nah @TalkTalk are pants. Why are WiFi providers in the UK so awful? My mobile hotspot is more reliable than this trash.

@TalkTalkGroup @TalkTalk refusing to speak to me regarding my issue!!!

@TalkTalkGroup @TalkTalk I’m so angry you have Chinese partying while answering calls!!! How dare you disrespect us as bad as that!!! All I wanted was a poxy new remote!!!!

Talk talk are ****!! Called to just get a new remote the Chinese were partying in the background and have stall me tv!!!! @TalkTalkGroup @TalkTalk got no tv no remote!!! Disgusting behaviour not only are we on a lockdown but u guys want to rub it in partying!!! Send me a remote!!

@TalkTalk Tried messaging you because my router’s not working. Couldn’t remember my password so they sent link to change it (didn’t work) Can’t login to my account (same reason)Password change link also doesn’t recognise my landline no. Please help

@RuthCadbury @TalkTalk @RuthCadbury please could you help support supply staff. We have none to ask for help? I sent you an email. Please if you could advice 🙏🏼 thank you

@TalkTalk is there a problem with broadband in NW10? I can't access internet at all after following all your troubleshooting steps. Your texts says the connection is fine which is not!

@TalkTalk @ZaBazz2 They don’t have a crap !!!!

@TalkTalk I’ve had issues with rubbish service and on-off WiFi for months now. Moved my router to my hallway with wires trailing around as I was told no one could visit - first lock down. Last two days have been horrendous! Absolute joke

@TalkTalk my internet is down, what can I do? Is there any issue? I'm working and need it back ASAP please somebody help.

@TalkTalk @TalkTalkGroup please help with my elderly neighbour. She’s 83 and her landline isn’t working. She’s tried contacting you via internet phone but is not receiving the assistance she requires. This is her lifeline. Please advise how I can direct her. Tried all checks CS

Imagine I’m in the middle of a Global Pandemic doing a degree from home and @TalkTalk is trying to get my mum to pay £50 to cancel her broadband

In a time where we are so reliant on our Internet connections I would discourage anyone from considering using @TalkTalk... patchy connection and impossible to get through to customer service 😡

@CarolineMarys @TalkTalk That is true! When you call the customer service they direct you to Live Chat! Like im using my minutes because I dont have internet!

@TalkTalk I would like to make a complaint with customer service. It has inconvenienced me massively and I’m not happy with the service that has been provided.

@TalkTalk Yes... I have spoken to CEO but still not happy as given excuses and small print rubbish, you guys take no responsibility and say my case is the exception when it clearly isn't. No sympathy for your customers. I'll be leaving when my contract ends as you lot are horrible people.

@TalkTalk Is there a problem in South Leicestershire at the moment? Phone is working but broadband has just dropped out completely.

@TalkTalk We left you in January, had an official letter. We have now had a letter saying overdue outstanding money to pay. The wi fi has been awful the whole time, that’s why we left 😡

@TalkTalk We have called, emailed and sent a letter and the issue has still not been resolved. We want to leave and don’t see why we should pay for the privilege.

@TalkTalk Now spent 3 hours on the phone today trying to leave due to an issue since January.

@TalkTalk why does my connection constantly drop on my household connections like my phone or smart TV? The service is different from one day to the next! Really poor.

@Mia_Cherry_ @MarKathS @TalkTalk I hope this helps you get your issues resolved Talk Talk have now reached out to myself after sending an email to the Customer Service Director You should not need to resort to this around an issue with the service you are paying for but sometimes you have to take that next step

Um @Hyperoptic I paid for HYPERFAST WIFI... why is it as slow as TalkTalk?

I’ve a fixed price contract with TalkTalk until Jan 2022. They sent a message to say they are adding £2 from next month. I did not think they where allowed to do that. I rang to cancel but they are giving me a £2 monthly credit until end of contract #MartinLewis