TalkTalk Outage in Stratford, Greater London, England

You ain’t never experienced TalkTalk

Just appalled by the horrific service at @TalkTalk I have never dealt with more incompetent staff that could care less about help you. Condescending and just plain rude. #internetprovider #CustomerExperience

@TalkTalk The router is next to the stereo on the opposite side of the kitchen to the appliances - the same place as when I was with Vodaphone and had no problems whatsoever

@TalkTalk I constantly have to turn Wi-Fi off and use phone data because the connection is so bad. When watching tv via Amazon Firestick there is constant buffering. BT have been out and said there is nothing wrong - your people suggested I upgrade and pay more.

@sunny_hundal Not TalkTalk they’re rubbish - I’m locked in to an 18 month contract and regret it every day. I was previously with Vodaphone - good reliable service - wish I’d never left.

@TalkTalk can you help with our internet and check our line. The internet light is red. We have rebooted the router and waited a considerable amount of time.

@TalkTalk Sorry , Jo, I don't have the technical knowledge to answer that. The wireless is dead slow - unacceptable - I used online speed checker

@TalkTalk can you help with our internet and check our line. The internet light is red. We have rebooted the router and waited a considerable amount of time.

@TalkTalk Can't sign in on other devices says incorrect password

@TalkTalk 100% it was an automated service that called my landline the end of last month to disconnect!! 100% SURE ABOUT THAT!

I can’t believe @TalkTalk are still trying to charge me money after they called me asking if I wanted to cancel my internet and I said yes!

@TalkTalk Dean Burdon is the Head of Customer Service @Talkatalk according to LinkedIn... I am laying down the challenge for Dean to contact me directly as a customer of TalkTalk to resolve this as the customer service is atrocious...

@TalkTalk Apparently a openreach engineer needs to come out to have a look, but I’ve been given no timings or any information I’ve been paying for the service since I moved in a week ago and I’m not any closer to getting internet

@TalkTalk hi. Internet is down. Been problematic since last night. Internet light is red on my router

@TalkTalk Yeah but only put it in today (my bad)

Why is WiFi so difficult I set the bastard up and nout :(((( @TalkTalk help us x

@TalkTalk I’ve been trying to contact you regarding a fault with my YouView box. Your customer service number does not allow customers to get through direct to actually talk to somebody. I’ve given you my number for a call back and still no call back.

@TalkTalk have you a problem with your phone service. Am trying to pay my bill but keep getting cut off when i get to this option please advise

@TalkTalk I'm trying to cancel my account with you but it's a nightmare. I finally get to the advisor just get a garbled voice. Tried today "complaint" instead and funny enough voice not garbled but couldn't help. Put through to right department...nada!!!

@TalkTalk I would like to cancel the contract without being asked a million questions

@Poystar90 @talkin2_u @TalkTalk Never seen anything like it. I made a complaint let’s see where that will lead

@TalkTalk the customer service staff now ended the call without completing the call. She thought I was on hold but I can hear her conversation with her colleagues. Great customer service 👎

@TalkTalk have the worst customer service especially to the disabled elderly. They take advantage of people and provide poor service

@TalkTalk 2 weeks now and still no internet! Got another 3months to go with you all. Just an agony to deal with your customer service.

@TalkTalk I will be cancelling my account with your selves not getting the service we pay for. There’s loads of companies offering better

@TalkTalk Asking a customer to use their mobile data is MENTAL! No connection. Terrible start for a new customer.

@BeyondtheStove @DrBoilers @TalkTalk @ARAheatinggas @betateach @HarrisonHeating @HeatingConsult @CosyWarmPlumber @GreenAlbionLtd @cliveomalley @LeamingtonSBC @bbheating Talk talk is a pretty good service 🤣🤣 try them 🤣🤣🤣

.@TalkTalk can I get some actual help. Been fobbed off about 50 times by your “customer service”.

It's my life Don't you forget It's my life It never ends... RIP Mark #talktalk

@TalkTalk They asked if I could ring again at 4pm to try and cancel my subscription. But that’s a maybe if the system is working again

@TalkTalk Not really. After waiting weeks to find out talktalk isn’t available in my area after a system error, I now have to wait to cancel my subscription because of yet another system error.

@TalkTalk your Wi-Fi is awful.

@TalkTalk YOUR SERVICE IS RUBBISH! 3 engineers within 1 year, no internet for 1 week this month and you call yourself a legit company! #Frauds

@TalkTalk First of all I've been a loyal customer for over 5 years and my bill keeps going up in large amounts and now I noticed services are being added that I don't even use. When I called to get a better deal I was told I would have to pay more what a joke!

@TalkTalk how can this be legal for your company to take the word from someone and cancel my services

@TalkTalk can you explain me why I received a letter from your company telling me that someone had contacted your company telling them that they were moving into my house and wanted to have your broadband etc to no knowledge to me then you contacted my provider to cancel

@TalkTalk Yes get me out of this contract your service is dreadful!

@TalkTalk Broadband worked this morning then stopped suddenly. Homepage directed me to router tests which I’ve undergone and still not working. Called #talktalk customer support which put me on hold for 15mins+ so I gave up. Not sure what to do next.

@SkyUK Plus your hold service is worse than #talktalk I have (un)happy memories of being on hold to your Livingston HQ for more than FIFTY minutes one evening. @SkyCorporate

So I see @TalkTalk continues to be the worst broadband provider they now add optional boosts that you didn't ask for and expect you to pay for it #Delusional

I was told by a rep ref. AOL: "it's a very old platform.." as if that was an excuse. If it doesn't work, they shouldn't take my money. @TalkTalk is a useless outfit too. I was called for months by fake Indian call centres after their data hack. My home internet sucks. @AOL @Ofcom

Utterly useless service from AOL/Yahoo/TalkTalk yet again following my complaint reference the breakdown/failure of their systems. So irritating when you pay for a service and don't get it. I was told by a rep ref. AOL: "it's a very old platform.." as if that was an excuse. @AOL

@TalkTalk Yes! My bill! You’re #TalkTalk is atrocious!! Now you’ve overcharged me!! @TalkTalk at have terrible customer service

@TalkTalk Seems to be working now. But recently on many occasions I get Red light & I pull out router power plug & push it back in. Service is becoming patchy at times

@TalkTalk Internet is DOWN in IG8 area

@talkTalk internet is DOWN

@TalkTalk can’t work from home because of poor internet service which I can’t get fixed anytime soon! Thanks talk talk 🙄

@TalkTalk You should have an email address on your bills so people can get in touch with issues like this

Another #SaturdayMorning trying to sort broadband with @talktalk I should get a discount if I upgrade for the months of bad service

My internet’s down and as I don’t have a spare 15 hours to spend on the phone to @TalkTalk I guess it’s gonna star that way

@TalkTalk my internet hasn't worked for 3 days and no body at customer services has helped

@TalkTalk Are there issues with set boxes at the moment. Mines been terrible for about a week. Freezing several times a day especially when watching a recording, not recording. Reset it tonight and it's still "starting up" 20 mins later.

Being an adult sucks, trying to set up broadband is a nightmare and @TalkTalk randomly cancelling the order is not helping in the slightest

@TalkTalk Hi Becky, ironically I've just run a test and the download speed is 10.4, upload 0.45 which I'm actually quite happy with. But it's been down as low as 0.2 download, at which point I regularly need to use 4G instead of my internet. It's inconsistent and frustrating.

@DanjayMw BT was good for about a year until I was getting slowed down now I'm with talktalk my connection never gets slowed down.

@TalkTalk still waiting for a call back I was told would be today, this was 7 hours ago and still waiting. Funny feeling yet again I have been lied to by your customer services.

@TalkTalk I’ve switched to @virginmedia and asked on here if I needed to cancel in writing and was told no. A month or so ago I spoke to someone on live chat and they said the same and said contract would end on 11 June when Virgin took over. I’d like confirmation this has happened

Trust no one, becoz the ones u trust are the ones to bring u down #TalkTalk

Constantly living on my 4g because @TalkTalk is so awful

@TalkTalk none of your over seas customer service representatives or technical support could help us with our basic issues