TalkTalk Outage in Stratford, Greater London, England

@TalkTalk nearly 3 hours on your online chat to be told that I need to pay for more equipment to make your WiFi work. After nearly 20 years as a loyal customer to get this level of service shocking. #talktalk #shockingservice #broardband #talktalkbroadband

@TalkTalk absolutely disgusted with your service, come home to my partner crying because of the abuse from your call staff. You have been ripping us off with you prices and crap service. I am going to let the world know what a crappy gangster company you are

@TalkTalk How about ACTUALLY living up to your name by TALKING to your customers 3 days now... STOP hiding behind DMs and sort the problem out!

@SibsMUFC Unless you have @TalkTalk broadband. Then it is utter shit like everything else.

@TalkTalk unreal scum charging a suicidal mentally ill person in a secure unit 190 to cancel

@TalkTalk Since 10:00 on the phone with talk talk and Apple, then talk talk, then Apple ... it’s nobody’s fault but the internet still doesn’t work... interesting how support works 🤔

@TalkTalk I understand that you might have a problem for a day, or two, or three but for the whole month the internet is not working properly is a disgrace 😡

@TalkTalk the worst company in the world! No working internet for six months! Now need to cancel as I am moving home! They can’t do that!!! They can only keep charging me for a service that does not work!!!!

@stfujahn @odekul @nolkeD @M1dKn1gh7 There’s already universal service obligations in place and market based regulated pricing at postcode level for Openreach - ofcom has done a relatively good job at keeping things in check - and when they don’t talktalk and sky have taken them to court because they suffer the most

Labour plan involves spending £20bn on rolling out a full fibre broadband network to all by 2020 - then providing free service to every home and business. But not clear where that leaves Virgin Media, TalkTalk etc

@sgt_rebels @StokeAssassinX @virginmedia @TalkTalk Yes mate the WiFi speed is even worse @virginmedia are just shit they use shit components in the hubs to make you laugh I’m only 5 miles from the network centre in Croydon 😂😂

@TalkTalk your customer service is shocking. I’ve spent the past 5 hours trying to resolve connection issues and spoken to 9 different people. Please can you get someone to call me either resolving my issue or cancelling my contract.

@TalkTalk The same. This seems to happen ever night and before you say have you reset the router that’s a yes and the light is white on the router so it’s not mine end where the issue is coming from.

@TalkTalk Hi Jo, had a read and I’m almost 100% sure we’ve tried all of these, we have had this problem for 4 months now. We have had a engineer in, new routers sent and done all of what’s in those articles. It seems that there’s no clear solution here.

@EmmaLovelace @TalkTalk Well I suppose that narrows my choices down

@VodafoneUK so after 40 mins your team hang up without answering! @SkyUK @SkyHelpTeam @virginmedia @TalkTalk @EE any chance guys fancy a new broadband customer cause struggling to even leave Vodafone before we move!

@TalkTalk Terrible service. Wouldn’t recommend. We started an account with TWO broadbands. First two weeks of course were great but as the clock struck 12 on the 3rd week the expected happened. Download speeds dropped from 25-30MBps to 1-3MBps. Recently I have been getting KBps!

@TalkTalk my elderly mother with dementia who lives alone in Needham Market has been without a phone since Thursday. It is impossible to communicate with anyone @TalkTalk and the recorded message says it’s being dealt with when it clearly isn’t. Please advise and help.

This is getting ridiculous; 7 days - yes seven days of constant interruption and drop-offs to our Internet service @TalkTalk @WeAreOpenreach I have DM’d details t you both 🤬

@RealExoticHawkz @TalkTalk Thanks. @Talktalk still incapable of providing me my service though.

@TalkTalk THE PROBLEM IS NOT AT MY END.

@TalkTalk 1 Windows 10 desktop. 1 UNIX laptop. Not at the same time. Please stop finding reasons fir the server admins not to do their job and fix it.

I havent had internet all day :) Thank you @TalkTalk for having the worst customer service ever that you havent figured out what the problem is for the past 12 hours.

I just got hit on by TalkTalk technical assistance while trying to fix my WiFi. He told me he loved my accent and asked me if I knew who Calum Scott was (he’s a big fan). Friday night is lit so far.

@TalkTalk part 5. I repeat... DO NOT get your internet from this company as they can not fix your problems and cause so much stress when trying to ring them and being on hold for half an hour at a time!

@TalkTalk Part 3 they are refusing to refund me until they have solved the problem.. but they’ve had 8 months to fix it!!!

@TalkTalk part 2 they have sent me several routers, engineers and I have spent HOURS and I mean HOURS on the phone to them with no solution offered!

@TalkTalk I can not believe the abysmal service from this company. They have literally taken our money for 8 months and not provided internet. Part 1

@TalkTalk we have had dropout and internet crawling at a snails pace often not working at all. In the evening we can’t get through a program without interruption in the NW1 area. Are contract is up and so will our timwpe with you unless you fix this real quick! #talktalk

@TalkTalk We are currently experiencing technical issues with my account..I trying to reset my password for tinyworld email..not been able to get into my account for more than a week

@TalkTalk Ohh i would be glad to send you a DM of how horrible your customer service is, and why we will be leaving

A 5 minute issue! That went on for 10 days! All because @TalkTalk are stubborn idiots who never listen, even the engineer said how bad you guys are! Horrible customer service! I certainly would not recommend talk talk to anyone! 10 days wasted! I will not be paying 10 days

@TalkTalk Thanks but no thanks. I’ve just spoken with cancellations and decided to leave and go with @EE who have guaranteed me service. So incredibly disappointed with @TalkTalk

@TalkTalk Still not working. Was promised it’d be Tuesday, and then promised it’d be yesterday and still nothing. I’m just plain being lied to......

...@TalkTalk BroadBand is down in London YET again. Spoken to them and they can't even conform that there is a problem and only answer is to send a chargeable engineer!! Totally totally useless

@TalkTalk is there any issues in E2 London, says we’re connected but internet isn’t working

15yrs I was with @SkyUK @comcast and after just speaking with a top call handler I’ve just been passed through to the most arrogant unhelpful person in the cancellation team! I’m leaving mate! @virginmedia @TalkTalk Loyal customer coming your way! #Telecommunications

@TalkTalk @TalkTalkGroup @TalkTalkBizCare in the 13 years as a costumer you sure had let me down before but this time after all those years . You messed up big time, but I guess loyalty is one way for you. 4 Days is way too long.

Those #talktalk or #BT scam phone calls that leave me seething, other than being obviously abusive, I’ve thought of 2 possibilities, say wait whilst I turn on my pc and leave ‘en hanging, or press my brass honker down the phone...

@TalkTalk I'm closing my account with you because no internet from you since Sunday is ******* unacceptable your service is absolutely shit so I've joined hyperoptic @Hyperoptic

@TalkTalk No I’m a new customer. We’re buying a house that is a BT customer at the moment. We move in on the 13th.

@TalkTalk moving into new home. Decided to use your services. Someone in the team cancelled my order for installation. They are now telling me can’t get another appointment for 4 days!! Not a great start to a service.

@TalkTalk I’m paying for a broadband service that doesn’t work. I call and I sit on hold. I get referred to the text service and nothing happens. I speak to an operator who can’t fix the problem now because the accounts are down. This is by far the worst customer service ever!

@TalkTalk Just to let you know (yet again) I have no WiFi again although my router shows 4 green lights. It shows that the WiFi so slow that the html basic can't even load.

@TalkTalk Speak to MandyHowlett in the CEO office. Tristia Harrison is yr CEO, in case u r not aware!!! Yr org is a mess and you're screwing up customer accs and still charging them!!! @MoneyTelegraph

@TalkTalk Just making know to the public that @TalkTalk are an absolute disgrace to customer service and you need some serious training with your customer service systems. @MartinSLewis @MoneySavingExp I am keen to relay this to your community.

@charliehalkett @TalkTalk They're awful, you should switch away from them ASAP if you can. Some providers like BT will buy your contract out, if you switch to them, if you're lucky. :)

Shite 'service' continues @TalkTalk What a relief they're treating my complaint as *urgent* #9 days without the email acc they dumped whilst upgrading servers @MoneyTelegraph @MartinSLewis @standardnews

Eight days now with no resolution from @TalkTalk after they 'dumped' my email account when they upgraded to new servers! Probably hundreds of customers impacted @MoneyTelegraph

@TalkTalk Every issue under the sun, big lag spikes, terrible download speeds, constantly going up and down for no reason etc..

@TalkTalk No this hasn't, your 'customer service' advisors refused to do it.

@TalkTalk another day another delayed parcel this is the second router you have sent out and just received a message from DHL to say there is a problem and to have contact TalkTalk! How difficult is it to send a router!!!!!!!!

@TalkTalk oh joy. A text to say a short delay. Three weeks without service. Hate to have a long delay. What a joke.

@TalkTalk You make it right then a few weeks later it goes again. I'm not paying for an engineer nor am I giving you any money to fix anything

@TalkTalk @TalkTalkTV absolutely atrocious service. I mean....the worse ever...keep away from these guys, engineer didnt connect aerial, customer service is horrendous, cant understand advisors, poor english

@TalkTalk No and I have had this same conversation with TT each time I have no service

@TalkTalk hey talk talk I have had problems with my Internet for the past week now it either doesn't work and I get a red light on my router box or the signal is poor and it takes ages to buffer or no signal at all could you please fix this so I have happy children again

@Brett_Shavers Worst example I've seen was UK ISP @TalkTalk who sent me a router preconfigured with my username and password. Stored in plain text in the router!

@TalkTalk still no service since 26th. Was waiting for an update yesterday. Nothing. And I haven't got all day for a messenger 'conversation'.

@TalkTalk @Tw1tt3rPaul Isn’t it a nightmare trying to communicate with TalkTalk. I must have told different people the same issue about 300 times. Then the same technical check and the same 48 hour wait with absolutely no solution! Madness!