TalkTalk Outage in Poplar, Greater London, England

@sgt_rebels @StokeAssassinX @virginmedia @TalkTalk Yes mate the WiFi speed is even worse @virginmedia are just shit they use shit components in the hubs to make you laugh I’m only 5 miles from the network centre in Croydon 😂😂

@TalkTalk your customer service is shocking. I’ve spent the past 5 hours trying to resolve connection issues and spoken to 9 different people. Please can you get someone to call me either resolving my issue or cancelling my contract.

@TalkTalk The same. This seems to happen ever night and before you say have you reset the router that’s a yes and the light is white on the router so it’s not mine end where the issue is coming from.

@TalkTalk Hi Jo, had a read and I’m almost 100% sure we’ve tried all of these, we have had this problem for 4 months now. We have had a engineer in, new routers sent and done all of what’s in those articles. It seems that there’s no clear solution here.

@EmmaLovelace @TalkTalk Well I suppose that narrows my choices down

@VodafoneUK so after 40 mins your team hang up without answering! @SkyUK @SkyHelpTeam @virginmedia @TalkTalk @EE any chance guys fancy a new broadband customer cause struggling to even leave Vodafone before we move!

@TalkTalk Terrible service. Wouldn’t recommend. We started an account with TWO broadbands. First two weeks of course were great but as the clock struck 12 on the 3rd week the expected happened. Download speeds dropped from 25-30MBps to 1-3MBps. Recently I have been getting KBps!

@TalkTalk my elderly mother with dementia who lives alone in Needham Market has been without a phone since Thursday. It is impossible to communicate with anyone @TalkTalk and the recorded message says it’s being dealt with when it clearly isn’t. Please advise and help.

This is getting ridiculous; 7 days - yes seven days of constant interruption and drop-offs to our Internet service @TalkTalk @WeAreOpenreach I have DM’d details t you both 🤬

@RealExoticHawkz @TalkTalk Thanks. @Talktalk still incapable of providing me my service though.

@TalkTalk THE PROBLEM IS NOT AT MY END.

@TalkTalk 1 Windows 10 desktop. 1 UNIX laptop. Not at the same time. Please stop finding reasons fir the server admins not to do their job and fix it.

I havent had internet all day :) Thank you @TalkTalk for having the worst customer service ever that you havent figured out what the problem is for the past 12 hours.

I just got hit on by TalkTalk technical assistance while trying to fix my WiFi. He told me he loved my accent and asked me if I knew who Calum Scott was (he’s a big fan). Friday night is lit so far.

@TalkTalk part 5. I repeat... DO NOT get your internet from this company as they can not fix your problems and cause so much stress when trying to ring them and being on hold for half an hour at a time!

@TalkTalk Part 3 they are refusing to refund me until they have solved the problem.. but they’ve had 8 months to fix it!!!

@TalkTalk part 2 they have sent me several routers, engineers and I have spent HOURS and I mean HOURS on the phone to them with no solution offered!

@TalkTalk I can not believe the abysmal service from this company. They have literally taken our money for 8 months and not provided internet. Part 1

@TalkTalk we have had dropout and internet crawling at a snails pace often not working at all. In the evening we can’t get through a program without interruption in the NW1 area. Are contract is up and so will our timwpe with you unless you fix this real quick! #talktalk

@TalkTalk We are currently experiencing technical issues with my account..I trying to reset my password for tinyworld email..not been able to get into my account for more than a week

A 5 minute issue! That went on for 10 days! All because @TalkTalk are stubborn idiots who never listen, even the engineer said how bad you guys are! Horrible customer service! I certainly would not recommend talk talk to anyone! 10 days wasted! I will not be paying 10 days

@TalkTalk Thanks but no thanks. I’ve just spoken with cancellations and decided to leave and go with @EE who have guaranteed me service. So incredibly disappointed with @TalkTalk

@TalkTalk Still not working. Was promised it’d be Tuesday, and then promised it’d be yesterday and still nothing. I’m just plain being lied to......

...@TalkTalk BroadBand is down in London YET again. Spoken to them and they can't even conform that there is a problem and only answer is to send a chargeable engineer!! Totally totally useless

@TalkTalk is there any issues in E2 London, says we’re connected but internet isn’t working

15yrs I was with @SkyUK @comcast and after just speaking with a top call handler I’ve just been passed through to the most arrogant unhelpful person in the cancellation team! I’m leaving mate! @virginmedia @TalkTalk Loyal customer coming your way! #Telecommunications

@TalkTalk @TalkTalkGroup @TalkTalkBizCare in the 13 years as a costumer you sure had let me down before but this time after all those years . You messed up big time, but I guess loyalty is one way for you. 4 Days is way too long.

Those #talktalk or #BT scam phone calls that leave me seething, other than being obviously abusive, I’ve thought of 2 possibilities, say wait whilst I turn on my pc and leave ‘en hanging, or press my brass honker down the phone...

@TalkTalk I'm closing my account with you because no internet from you since Sunday is ******* unacceptable your service is absolutely shit so I've joined hyperoptic @Hyperoptic

@TalkTalk No I’m a new customer. We’re buying a house that is a BT customer at the moment. We move in on the 13th.

@TalkTalk moving into new home. Decided to use your services. Someone in the team cancelled my order for installation. They are now telling me can’t get another appointment for 4 days!! Not a great start to a service.

@TalkTalk I’m paying for a broadband service that doesn’t work. I call and I sit on hold. I get referred to the text service and nothing happens. I speak to an operator who can’t fix the problem now because the accounts are down. This is by far the worst customer service ever!

@TalkTalk Just to let you know (yet again) I have no WiFi again although my router shows 4 green lights. It shows that the WiFi so slow that the html basic can't even load.

@TalkTalk Speak to MandyHowlett in the CEO office. Tristia Harrison is yr CEO, in case u r not aware!!! Yr org is a mess and you're screwing up customer accs and still charging them!!! @MoneyTelegraph

@charliehalkett @TalkTalk They're awful, you should switch away from them ASAP if you can. Some providers like BT will buy your contract out, if you switch to them, if you're lucky. :)

Shite 'service' continues @TalkTalk What a relief they're treating my complaint as *urgent* #9 days without the email acc they dumped whilst upgrading servers @MoneyTelegraph @MartinSLewis @standardnews

Eight days now with no resolution from @TalkTalk after they 'dumped' my email account when they upgraded to new servers! Probably hundreds of customers impacted @MoneyTelegraph

@TalkTalk Every issue under the sun, big lag spikes, terrible download speeds, constantly going up and down for no reason etc..

@TalkTalk You can help me by fixing your shit internet and making me not constantly lag

This internet is almost as bad as TalkTalk

@talktalk why is the speed so slow under 5 mbs. It’s is quicker going to the shops then searching the internet. This is woefully slow. Disgusted from Sidcup

@TalkTalk It as handles beautifully by your agent when I called to help. Please acknowledge her. Outstanding service.

.@TalkTalk I assume you are no longer providing internet service beyond 1994 capability. One week on and I have made a gross mistake selecting your service.

@TalkTalk That isn’t acceptable, to say, oh we can disrupt your work, cost me money and Time because of your failure. You have let me down massively and cost me money

@TalkTalk And i will continue to ask until I get an answer, I want compensation for this, I had to use up my phones data because of your failure. No one has given me an answer, this service is the worst

No internet since ~10am 😫 this is not how I expected my weekend to be. Please fix it ASAP @TalkTalk 🙏

He claimed 2 b from #talktalk proceeded 2 ask me install "teamviewer" obviously so i cld and him control of my device. Whn i refused 2 cooperate he began 2 verbally & racially abuse me. He clearly knew i ws customer 01273 404068 that ws his number i will be report 2 @metpoliceuk

@TalkTalk Yes and i emailed and contacted you online no has called me to date. Recieved call today from some indians someone called "paul" no idea what he was saying but began to verbally abuse clearly knew i was a talk talk customer.

@TalkTalk seriously! You have literally pulled the internet in Westminster at the worst possible time!

@TalkTalk This was my number 02080134547 and you gave me this number 02036431966 this has been a mess! Your BB has been on and off so i really want to go back to my old provider it will cost me more but atleast i will get the service i pay for and a company that actually values my custom

@TalkTalk just ran a line check and it’s detected problems with disconnecting it’s only took 3 month to detect something can this be looked at still randomly disconnects and stops working every day or two

@TalkTalk Just fyi, we've had issues with our connection since signing up with talktalk and have had 3 routers so far with no improvement. This current case has been open since the 22nd September, not October as in my first tweet

@TalkTalk Never received a service from you but still struggling to cancle, this is proving difficult to get an alternative service as Its showing as an open order. Called up 3 times and told it's getting escalated each time, had no internet now since 4th October.

@TalkTalk Up until about 5 minutes ago I only had a single ssid active on the 2.4 ghz channel, but those speeds in the graph are from a computer connected over a wired 1gb network

@TalkTalk Odd as there is still a problem here: worse with wired connection than wireless

@TalkTalk Having issues with very slow/no Internet.. Have reset router etc and still cant find whats wrong.. Tests on the website say my connection cant handle my data usage & not getting what was guaranteed. So bad i cant even watch netflix 🤔

@TalkTalk No. The signal is bad still

@TalkTalk Actually, we have been losing signal to our HD channels in the evenings for the last couple of weeks. Have a YouView box. If I retune, whilst the signal is weak, it won’t pick them back up again. According to Freeview, signal is fine.

@TalkTalk second time in less than a month the broadband service is down in bh20 Wareham . @Ofcom @uSwitchUK @MoneySupermkt not good #CustomerService

@TalkTalk @TalkTalkGroup is an interesting name for a company now I’ve spent nothing but talking for 7hrs of my life due to their appalling and clown like customer service. AVOID this company!!!!!!! 😡👎