TalkTalk Outage in Newtownards, Northern Ireland

@JohnMat77117417 @TalkTalk They're an absolute shambles on twitter. Even they're Facebook customer services agreed in a private chat. They just ignore their customers

@TalkTalk @altanaym You'll respond to everyone else's messages but mine and all I'm asking for is help

@GraceRussell11 @TalkTalk They're a shambles. They're just ignoring my messages to fix this appointment

@TalkTalk @KiteeKate They never reply to DMs either. The book appointments on the wrong day then just ignore you're messages to have it corrected. I'm certain it's so they can bill you for a missed appointment

@TalkTalk @sucooke They never reply to DMs either. The book appointments on the wrong day then just ignore you're messages to have it corrected. I'm certain it's so they can bill you for a missed appointment

I'm reading online that #talktalk are refusing to pay a 16 million pound bill as they haven't received the internet 📶 service that they both demand and require. How incredibly ironic #methinks

Positive tweet alert! In a world where I moan about everything, credit where credit is due. @TalkTalk just changed over my broadband to my new house for free, with no hassle and without me having to speak to anyone! Great customer service. Would recommend!

@Ruthieeee123 Aye I find it decent tbh but just depends what you’re looking for. Watch for ones who charge you to install it, talktalk where completely free the cheapest when I was moving in. My broadband runs my TV aswell as I’ve a Firestick & I’ve yet to have a problem. Good luck 👍🏻

@Mr_B33pB33p #talktalk no better, up and down like a *****'s drawers

Read the replies (this is simply awful) shameful response. Just the £7 Billion in their coffers. #talktalk and #BTSport also awful with their responses.

@AlexKane221b I was without internet for a week. Talktalk, but it was actually a problem with my line, not the service. Had to get an openreach engineer out. They replaced part of the line as it was apparently corroded outside our house.

@jazlosaz @SamFras09714950 @TalkTalk After posting my issue on their community forums and filling in a form on the service section on TT’s site, they’re sending us an engineer on Tuesday. Worth getting on their forum if you haven’t, as it’s the only place where someone got back to us.

@TalkTalk have to say the worse customer service I have ever experienced four phone calls to cancel a new service and no completed call. ... avoid

@TalkTalk The hub is plugged directly into the socket using the cable that was supplied with the hub. The hub is about a metre from the socket. The hub has a white light but internet is slow and inconsistent just like the routers were.

@TalkTalk just reading your twitter. Seems I'm not the only one having issues. Is there a problem in the Newtownabbey area regarding service as the hub is acting like the router was, connection is slow and often drops out.

@TalkTalk I spoke with customer service for 45 mins to answer a single question. They were barely legible. You can't help me with costings and I can't cancel without penalties. So unless you've a magic wand -I very much doubt it!!

@TalkTalk Sorry guys day 2 still no acknowledgement of 5 tweets, and you have the ordasity to email me asking to pick a new contract ARE YOU JOKING WITH THE WORST CUSTOMER SERVICE IVE COME ACROSS IN YEARS think its it's time Dean Canton knew of the appalling customer service 😡😡😡

@TalkTalk Service in Bristol has been down for most of the day, any chance of it coming back? This being looked into?

@TalkTalk Extremely slow internet from high fibre talk talk btosdband for 2days now. No customer services are available. East Lonfon. Can you update on the exchange issue?

Hopefully don't have to go through this kind of **** again all I wanna do is play a bit of COD and EFT with my mates. Message to @TalkTalk you need to massively improve your customer service team all say different things on different days and have no clue about fixing problems.

Everyone please avoid @TalkTalk after 3 months of chasing them and around 10-15 phone calls with Customer Services they said they can't provide fibre internet to our house. Don't understand how it can take up to 3 months for to be told we cant have something its an absolute joke.

@TalkTalk Since you guys take more than 8 hours to get back to me, maybe I should try to get your attention on here. #TALKTALK worst customer service ever, router is unstable, poor speed/signal, stay away from Talktalk guys. You are better off without Internet than with #Talktalk

@TalkTalk no internet in Cambridgeshire area and your live chat told me they couldn’t fix it, or even comment on it unless I bought a landline phone...

@TalkTalk why is it impossible to cancel. I’m not in contract with you anymore. Call centre is telling lies. Live chat is always down or repeats my question back to me. I sent a letter but still not cancelled! Won’t ever use talk talk again 🤮

Yay moving to @BT via @EE hope i get better internet speed than #TalkTalk (paid for fast fibre and get half service only to be advised I can pay for engineer or pay for new router yeah right - bye bye after over 15 years!). Should get refund for paying for service didn’t get!

@TalkTalk Firstly although internet is now working again, at time I sent message it wasn't, as message states. 2nd, should I expect to be without internet again same day &time next week as was quite a coincidence. 3rd, being available until 10pm doesn't help recurring problem at midnight.