TalkTalk Outage in Belfast, Northern Ireland

@JohnMat77117417 @TalkTalk They're an absolute shambles on twitter. Even they're Facebook customer services agreed in a private chat. They just ignore their customers

@TalkTalk @altanaym You'll respond to everyone else's messages but mine and all I'm asking for is help

@GraceRussell11 @TalkTalk They're a shambles. They're just ignoring my messages to fix this appointment

@TalkTalk @KiteeKate They never reply to DMs either. The book appointments on the wrong day then just ignore you're messages to have it corrected. I'm certain it's so they can bill you for a missed appointment

@TalkTalk @sucooke They never reply to DMs either. The book appointments on the wrong day then just ignore you're messages to have it corrected. I'm certain it's so they can bill you for a missed appointment

I'm reading online that #talktalk are refusing to pay a 16 million pound bill as they haven't received the internet 📶 service that they both demand and require. How incredibly ironic #methinks

Positive tweet alert! In a world where I moan about everything, credit where credit is due. @TalkTalk just changed over my broadband to my new house for free, with no hassle and without me having to speak to anyone! Great customer service. Would recommend!

@Ruthieeee123 Aye I find it decent tbh but just depends what you’re looking for. Watch for ones who charge you to install it, talktalk where completely free the cheapest when I was moving in. My broadband runs my TV aswell as I’ve a Firestick & I’ve yet to have a problem. Good luck 👍🏻

@Mr_B33pB33p #talktalk no better, up and down like a *****'s drawers

Read the replies (this is simply awful) shameful response. Just the £7 Billion in their coffers. #talktalk and #BTSport also awful with their responses.

@AlexKane221b I was without internet for a week. Talktalk, but it was actually a problem with my line, not the service. Had to get an openreach engineer out. They replaced part of the line as it was apparently corroded outside our house.

@jazlosaz @SamFras09714950 @TalkTalk After posting my issue on their community forums and filling in a form on the service section on TT’s site, they’re sending us an engineer on Tuesday. Worth getting on their forum if you haven’t, as it’s the only place where someone got back to us.

mum changed our internet provider and now talktalk have just cut us off completely until the new one starts feel like i’m 15 doing everything on my phone, feel like pure shit just want my macbook back

@TalkTalk I’ve just moved and my service, which was turned on two days ago, is on and off. I’ve a new hub on the way, which I know I don’t need. Can you explain why I get two hours a day only of broadband. Not the best service for a journalist on deadline

@TalkTalk have to say the worse customer service I have ever experienced four phone calls to cancel a new service and no completed call. ... avoid

@TalkTalk The hub is plugged directly into the socket using the cable that was supplied with the hub. The hub is about a metre from the socket. The hub has a white light but internet is slow and inconsistent just like the routers were.

@TalkTalk just reading your twitter. Seems I'm not the only one having issues. Is there a problem in the Newtownabbey area regarding service as the hub is acting like the router was, connection is slow and often drops out.

@TalkTalk your service is absolutely awful ! I have been repeating myself for 3 days on the phone, & text because you cut off my internet! I’ve paid for my internet service- it was working fine. I don’t need an engineer. Switch it back on! @BBCWatchdog

@TalkTalk No the @TalkTalk number was 03451720088 And @O2 give me 03451720091 The email number was 03451720032 No success at all very bad customer service so far !!!

@TalkTalk I spoke with customer service for 45 mins to answer a single question. They were barely legible. You can't help me with costings and I can't cancel without penalties. So unless you've a magic wand -I very much doubt it!!

@GratiaetIacomus @TalkTalk Sorry, you were disconnected from the Twitter agent, can you please repeat your issue in full...

@TalkTalk No doubt i will be leaving this farcical service at the end of my current contract period.

@TalkTalk Offered an upgrade at a special rate due to poor connectivity only to be told i need to sign another 24 month contract!

@TalkTalk Been on the phone to customer service for over 2 hours still no resolution to my problems! went from a great experience to the worst one in a matter of minutes.

@TalkTalk tried multiple ways to cancel our service . Get through to your sales department in seconds, but in order to cancel service seems impossible? Now the phoneline is dead (but lines still within working hours) and live chat doesn’t work?

@TalkTalk Just had a call however it turns out I have no wifi till 15th due to you guys and the lack of communication/contact, promised call backs. Entire issue could have been avoided. How am I supposed to complete my work? Communication lacks so badly from you guys 👎🏻😕

@TalkTalk customer service is the biggest load of shite

@TalkTalk Hello. I’m a support worker and trying to sort my clients broadbands. He hasn’t got all his phone number but account number etc. Who can I phone please? Thanks x

I would highly recommend no one ever use any @talktalk services. ever. worst customer service I’ve ever experienced 🥴

@TalkTalk I’ve been on hold for over 2 hours to cancel my broadband... this is the 3rd time I’ve tried to contact you. I started as caller number 50 however, as I got to caller number 7 suddenly I started going back up to caller number 12 then 13 then back down to 8..disgusting!