TalkTalk Outage in Ipplepen, Devon, England

Internet down again @TalkTalk 🙄

@danslee @virginmedia That’s shocking customer handling Dan. If it’s any help I’ve actually found the guys @TalkTalk pretty good especially on tech issues around broadband.

@TalkTalk hi my broadband has just gone down

.@TalkTalk NEVER listen to what you are saying to them. It now looks as if I will have to sue @TalkTalk for the negligence of their engineer in disconnecting our sockets unnecessarily. Aaaarrrggghhh!

So two number changes later, we no longer use the landline much. We’ve now got no extension sockets despite not ever having a problem before. We’ve spent hours talking to @TalkTalk but there’s one big problem....

.@TalkTalk then refused to send an engineer out to fix the damage they had done. They are insisting on me sending another crappy router as apparently they cannot test the line (despite saying at the beginning of all this that their tests had shown a problem with our wiring.)

The problem is that you cannot trust @TalkTalk. They lost our data to a plague of Nigerian hackers who pestered us daily. Then they gave us a new telephone number which was from another customer whose data had been lost.

I then spoke to a fault manager who also said the problem was my router. I told him that the fault was with the external BT Openreach wiring. I plugged in the crappy Huawei @TalkTalk router and lo and behold there was an external fault.

I tried @TalkTalk’s ‘live chat’ to explain that their engineer had decimated our house wiring but I was then told the problem was my router. (Lesson to self -Do NOT use live chat)

He then pronounced that he had ‘improved’ the speed and left saying it would get better still in a couple of days. The problem was that there was no change - other than courtesy of @TalkTalk we no longer had working extension sockets.

Now I use my own router rather than the dodgy Chinese one supplied by @TalkTalk. I was also fairly confident that there was no problem with our internal wiring but the ‘engineer’ proceeded to cut the wires to all our internal sockets.

We waited in for the engineer. Surprisingly he turned up on time. He said that he was here to fix the ‘bridge tap’ which was all he did. @TalkTalk said there was a problem with our internal wiring.

It started with @TalkTalk trying to be helpful. Their “tests” had detected a fault with our line - so the email said - and they would send an engineer free of charge to fix it.

If you have ever suffered a Broadband fault you will have some idea of the hell that is @TalkTalk customer service. A thread on how not to do things.

@JumboAsh @TalkTalk bro you told me about this before but this problem is out of my hands.. the DLM is in control because they say my line isn't great. Next week ill come back to you though

@TalkTalk Just shut down the company it'd be more useful for you to not exist at this point you bring no benefits, only bringing a brain tumour

@TalkTalk Well I had 2 weeks without phone or net thanks to your incompetence engineer.. what way to treat a long time customer...

@TalkTalk what has been wrong with your service for the past month

@TalkTalk quite possibly the worst company I have ever had the misfortune to deal with.

TalkTalk are a load of ****

@TalkTalk your services have been on and off for the last two days. Fix this pls

@TalkTalk ur WiFi is so bad stop faking these ads

@TalkTalk ur WiFi is trash it’s so bad stop taking those ads , ur WiFi doesn’t go fast it’s **** even dogs hit sky is better than this embarrassing 🤡

@TalkTalk Why tweet you are available until 10pm on Friday and then fail to respond?