TalkTalk Outage in Herne Bay, Kent, England

@TalkTalk you send email you provide broad band but we can’t contact for help by email.

@TalkTalk Good Afternoon, We seem to have very slow Internet in Canterbury, I keep losing my connection.

@TalkTalk you need to boost the signal, we are all trying to work online now and you need to help us do this please. I'm supposed to be teaching and have no internet again. PLEASE HELP US!!

@TalkTalk are really living up to their shit customer service. After months of correspondence and last couple of weeks contact by twitter feed, last week they escalated my case to their escalation team. Unsurprisingly no communication/resolution as yet! Help please @Telegraph !

@TalkTalk Still not working 🙄

@TalkTalk Let’s make Thursday a phone call day ........ Mike,Becky,Zach,Andy, still waiting 8 days on. Put the coffee down stop talking about how good Pink was on last nights Brits and make that call. I’ve only been waiting 8 days now 😩😩😩 #pink #talktalk #avoidtalktalk #😩😩

@TalkTalk 2/2 she still has no service. This is causing her and her family great anxiety. She is completely vulnerable . Please respond asap

@TalkTalk Absolutely disgusted by your service to an elderly lady who is dependent on her lifeline , which out of action due to her having no service from you for well over a week . Despite repeated calls from her daughter to yourselves, and a useless visit from an engineer 1/2

@TalkTalk No doubt i will be leaving this farcical service at the end of my current contract period.

@TalkTalk Offered an upgrade at a special rate due to poor connectivity only to be told i need to sign another 24 month contract!

@TalkTalk Been on the phone to customer service for over 2 hours still no resolution to my problems! went from a great experience to the worst one in a matter of minutes.

@TalkTalk tried multiple ways to cancel our service . Get through to your sales department in seconds, but in order to cancel service seems impossible? Now the phoneline is dead (but lines still within working hours) and live chat doesn’t work?

@TalkTalk Just had a call however it turns out I have no wifi till 15th due to you guys and the lack of communication/contact, promised call backs. Entire issue could have been avoided. How am I supposed to complete my work? Communication lacks so badly from you guys 👎🏻😕

@TalkTalk customer service is the biggest load of shite

@TalkTalk Hello. I’m a support worker and trying to sort my clients broadbands. He hasn’t got all his phone number but account number etc. Who can I phone please? Thanks x

I would highly recommend no one ever use any @talktalk services. ever. worst customer service I’ve ever experienced 🥴

@TalkTalk I’ve been on hold for over 2 hours to cancel my broadband... this is the 3rd time I’ve tried to contact you. I started as caller number 50 however, as I got to caller number 7 suddenly I started going back up to caller number 12 then 13 then back down to 8..disgusting!

@TalkTalk Still waiting to cancel! My contract ended on 2nd March but apparently need 30 days notice for an engineer to disconnect, they then offered 7 days but now they can’t do it and I need to wait for a call back! Absolute shambles of a company! Don’t use them!