TalkTalk Outage in Bourne, Lincolnshire, England

@TalkTalk still not got confirmation email despite changing contract. Cannot get through on the chat lines either. Disappointing service!

@TalkTalk Lights show as connected but got no service at all been down for past hour, been a long time customer never had a problem till know, sort please

@TalkTalk we have no direct debit to pay the account for the second month running due to your unhelpful customer service team and archaic system. I am not posting our personal details in again for them to be lost, again. You couldn't be less helpful #talktalk #wasteofpaper

@medders6687 @TalkTalk @OpenreachHelp I would never go near @talktalk again awful company full of clueless *****.Cancel your DD and go with someone else.Thats what I did in the end and was the best outcome for me.Same issue no connection&when it did connect it was 90’s dial up speed. #youhavethepowertowalkaway

@TalkTalk tried multiple ways to cancel our service . Get through to your sales department in seconds, but in order to cancel service seems impossible? Now the phoneline is dead (but lines still within working hours) and live chat doesn’t work?

@TalkTalk Just had a call however it turns out I have no wifi till 15th due to you guys and the lack of communication/contact, promised call backs. Entire issue could have been avoided. How am I supposed to complete my work? Communication lacks so badly from you guys 👎🏻😕

@TalkTalk customer service is the biggest load of shite

@TalkTalk Hello. I’m a support worker and trying to sort my clients broadbands. He hasn’t got all his phone number but account number etc. Who can I phone please? Thanks x

I would highly recommend no one ever use any @talktalk services. ever. worst customer service I’ve ever experienced 🥴

@TalkTalk I’ve been on hold for over 2 hours to cancel my broadband... this is the 3rd time I’ve tried to contact you. I started as caller number 50 however, as I got to caller number 7 suddenly I started going back up to caller number 12 then 13 then back down to 8..disgusting!

@TalkTalk Still waiting to cancel! My contract ended on 2nd March but apparently need 30 days notice for an engineer to disconnect, they then offered 7 days but now they can’t do it and I need to wait for a call back! Absolute shambles of a company! Don’t use them!

@talktalk **** you guys, all I want to do is cancel my broadband and I’ve been sat on hold for 3 hours, hung up on twice and then when I did get through to a real person they just... stopped talking...

@TalkTalk I’m trying to return my old equipment, but your customer service refuses to send the returns bag to my current address. It hardly makes sense in the current circumstances to disturb the new residents at my old address. Please don’t make me consign it to landfill.

@TalkTalk How long have you got? 1 hour 10 mins on chat to be disconnected, no working service since December, super slow customer service, having to repeat the same thing a thousand times over. Your customer service principles are shocking