Tesco Mobile outages and service status in Tow Law, England

Problems in the last 24 hours in Tow Law, England

The chart below shows the number of Tesco Mobile reports we have received in the last 24 hours from users in Tow Law, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Tesco Mobile Issues Reports Near Tow Law, England

Latest outage, problems and issue reports in Tow Law and nearby locations:

• 
  Yvonne (@yanderson1981) reported 5 minutes ago from Annfield Plain, England

  Disappointment Went to up grade phone (16/4/) My account been debit twice( not small amounts). Informed due to a new computer process there was problems, but refunded in 7 working days. NO REFUND , called in store and will have to wait till mobile bill comes out @tescomobile

• 
  Richard foster (@richie_COYS_316) reported 13 minutes ago from Spennymoor, England

  @tescomobile Wasn't bad but with the wife being at work it wasn't the same

• 
  Richard foster (@richie_COYS_316) reported 24 minutes ago from Spennymoor, England

  @tescomobile 3 days off from today (dreading Wednesday 😔) and have been ill since Saturday it's a bad week all round so far . Hope it gets better soon

• 
  Liz Lambert (@tizzyl) reported 27 minutes ago from Newton Aycliffe, England

  @Andyrebel671 @tescomobile Is there any need to be so rude, they don’t deserve verbal abuse from anybody

• 
  Louise 💙 (@Lou_322) reported 53 minutes ago from Brandon, England

  @N0TINSERVICE @tescomobile Ah here. I can’t take no more of this bullshit. I need to get away from all the stupid people and soft arses coz it’s seriously doing me in! I swear to god the whole world has gone absolutely batshit crazy!! I need an island to live on out the way of all these e idiots!!

Tesco Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mike Hadley (@Baggypilot) reported 8 minutes ago

  @tescomobile shocking service from this provider following a recent family bereavement. It’s nearly a week since the issue was raised with them and still no resolution (despite calling them 5 times). If you want good customer care then I would look elsewhere

• 
  Chris (@geordiechris48) reported 9 minutes ago

  @tescomobile When are you going to give your customers Visual Voicemail (if ever)? You use O2’s network and they provide this service, so why don’t you?

• 
  clam (@clam70435692) reported 12 minutes ago

  @tescomobile you are disgusting my 90 yr old father has heart failure /dementia can’t make or receive calls for 5 days others on the same network can was told the phone mast is down but he also needs a new SIM card to resolve this but you are refusing to send him a new one

• 
  picklemonsterg (@picklemonsterG) reported 12 minutes ago

  @tescomobile 2 weeks now and still Not ported over! If anyone thinking of moving to Tescomobile and uses online banking, Authenticator apps for work study etc. then please don’t use Tesco. Awful service and so inconvenient!

• 
  Julie Martin (@julesvb82) reported 18 minutes ago

  @tescomobile tried twice to order a phone. Each time the order has not processed, taken payment and refunded it, despite doing & passing a hard credit check. Tried to call today and have been cut off twice. Not the best example of customer service. Calls not picked up in store.

• 
  Aaron hassan (@custardwarrior) reported 23 minutes ago

  @tescomobile Not yet but I don't always trust the information coz all I get is no issue then customer advisor says oh we are doing upgrade work in that area

• 
  montyniblet (@montyniblet) reported 25 minutes ago

  @tescomobile re account 808724.I am extremely disappointed in Tescomobile response to the local mast outage which keeps happening for long periods preventing my household working from home. The recent outage started 24th April and persists to this day, so 4 days so far. The last outage from 28th March (maybe earlier) to 2nd April was also unacceptable. In fairness the last outage was refunded (a month) but the reaction from Tesco this time has been limp. Firstly Tesco should exert ultimate pressure on O2 to permanently fix this mast, in the 21st century having 4 day+ outages is not admissible. Secondly the agent reply to me to ‘let Tesco know’ when service is resumed is risible. Tesco should be all over this at least refunding my month payment if not more. I have another contract with Giff Gaff who use O2 and on hearing the service was down immediately refunded me….this is customer service and excellent customer recovery. Everytime I need the internet or need to phone I have to get in my car and drive 2 miles to keep contact with the outside world (we have no landline).Of course I can’t receive calls as well. This is expensive and extremely inconvenient as well as restricting my income.. I would like to hear Tesco response to this ongoing issue and I think you will agree this is not acceptable. I am out of contract…..convince me I should remain with Tescomobile.

• 
  David Pacitti (@davidpacitti) reported 25 minutes ago

  @tescomobile It says it’s a busy area, not sure why, can you please log this for me that the data service isn’t working in this area please

• 
  Chris Rooum (@Rooumy) reported 25 minutes ago

  @tescomobile what is happening with your network? Awful coverage, poor signal, cannot have a conversation with anyone or get online. It’s like trying to use dial up on an iPhone. 💩

• 
  john5691 (@JohnMac22756388) reported 25 minutes ago

  @tescomobile Hey you do o ow the UK is nearly 80% white don't you? But you'd never think it watching your last TV adverts. It looked 80% BLACK & 20% White, never use you now