Tesco Mobile Outage in Lingfield, Surrey, England

@tescomobile Might help if you spelt my name correctly ROD? Of course you don't what I mean when setting up a mobile phone is for you to glean!?!? Every little Helps?!?!? X

@Top_CashBack tried 6 times to purchase through @tescomobile via @Top_CashBack and it fails each time - checked all details and tried everything. Called Tesco and they can't help (I.e. won't apply discount manually). Can you help please?

@tescomobile Hi I have an 86 year old who is currently shielding,has been waiting 14 days for a working code to unlock his phone, no one in your "customer service" dpmt can help, he is without communication with hospital/doctor. This is absolutely shameful "service"

My dad is currently in hospital and we aren't allowed to see him so have to video call instead but his data run out. My nan phoned his network provider @tescomobile and they gave him more data for free 🙏 so so nice 💛 #EveryLittleHelps

@tescomobile Is there someone who can help me i want to order a phone and collect asap for my mum in hospital

@tescomobile you have totally messed up my PUK transfer and left me with a new iPhone 11 which is like a brick just in time for my 50th Birthday celebration abroad. Completely unacceptable and no one individual is taking responsibility. Poor customer service

@tescomobile @edwinhayward I think this is a big mistake! You don’t offer customers bundles as it is, so you remove free roaming but have nothing to replace it with… I’ve been a customer for years, but this is making me reconsider that

@tescomobile **** your terms and conditions!! That’s all you ever say, it’s NOT JUST ONE GOD DAMN MAST! How many more times! You are quite literally stealing my money. None of you are sorry, you get some sort of kick out of other people’s misery. CANCEL MY CONTRACT AT YOUR EXPENSE

@tescomobile To contact anyone. The person on your live chat is full of crap as well. Check my account and see how many times me and my partner had to call each other within an hour because you can’t provide services I pay for. I cannot sustain a phone call EVER.

@tescomobile Your network is, yet I get poor excuses, lies after lies. What happens if I’m in an emergency situation and need to call someone?! Oh that’s right. Nothing. Because you just don’t care. As long as you get your filthy paws on my money, that’s it. (2)

@tescomobile None of you are getting the point are you?! I’ve had at least 6 different excuses as to why your pathetic excuse of a network can’t deliver what you promise. I’ve looked through your feed and have seen other people have been offered some sort of compensation for how crap (1)

@tescomobile @gerryculbert1 Don’t even believe their lies!!! 3 weeks later, and I’m still without signal and I’ve heard all the excuses under the sun. And conveniently I’ve dealt with “Liz” EVERY SINGLE EXCUSE.

@tescomobile manager was supposed to call me back at 630 after her 2 hour lunch to discuss a member of staff mimicking me while she thought I was on hold … still not been called what shocking customer service

@tescomobile wow never experience such bad CS. I rung to query my bill, 1st caller line cut out she didn’t call back, I called back she hasn’t even left notes. 2nd lady thought she put me on hold while I listened to her whole convo of her mimicking me to her colleagues!!

@tescomobile @JRAnalytics__ You reply with that sentence 11 mins after they messaged you? Are you ***************? In my experience Tesco mobile is absolute shite. No wonder you're not putting up the prices because the donkey driven network you have needs no more funding. Terrible just absolutely terrible.

@tescomobile why when I have checked the o2 live they say there is no network problems yet I have no network